VP of Customer Success (Charlotte, NC)
Hippocratic AI, Charlotte, NC, United States
About the Role
Hippocratic AI is seeking a
VP of Customer Success
to lead our most strategic health system partnerships and a high-performing team of Customer Success Executives. In this role, you will combine executive-level client ownership with hands‑on leadership of solution deployment, workflow adoption, and measurable long‑term impact delivery.
You’ll be a
player‑coach : directly managing enterprise client relationships while mentoring and developing a team that delivers scalable, repeatable success across our client base as well as shaping the playbooks, metrics, and processes that will scale our Customer Success function. This role is ideal for a healthcare‑savvy leader who thrives in startup environments and knows how to translate early product‑market fit into durable enterprise value.
What You’ll Do
Lead, coach, and develop a team of
Customer Success Executives , fostering a culture of accountability, collaboration, and continuous improvement
Serve as the
executive point of contact
for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
Lead
enterprise implementations
of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
Collaborate cross‑functionally with
Product, Engineering, and Sales
to incorporate customer feedback and insights into product evolution and go‑to‑market strategy
In alignment with health system leadership, define, track and communicate
client success metrics
that measure clinical, operational, and financial impact
Guide
change management
strategies and influence adoption across complex health system environments
Codify
best practices
for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
Represent Hippocratic AI at
conferences, webinars, and industry forums
positioning the company as a trusted partner in healthcare AI innovation
Support future team growth by
mentoring
junior team members and contributing to
hiring and onboarding
new Customer Success Executives
This is an onsite role based in Charlotte, NC, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.
What You Bring
Must‑Have:
Bachelor’s degree from an accredited university is required.
8–12+ years of experience in healthcare, including
5+ years in customer‑facing leadership roles
working with or within health systems
Proven ability to lead and
develop teams managing enterprise accounts
and drive impact across large, matrixed provider organizations
Deep knowledge of
clinical workflows, operational processes, and care delivery models
(especially nursing or revenue cycle)
Experience leading cross‑functional initiatives in a
startup or high‑growth
technology environment
Strong
executive presence and communication skills , with comfort presenting to and influencing clinical and operational leadership
Demonstrated success in
implementation excellence ,
change leadership , and delivering measurable results in healthcare innovation
Ability to satisfy client‑specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice‑to‑Have
Experience with
AI, digital health , or clinical decision support tools
Background in consulting, health tech, or clinical operations transformation
Prior exposure to regulatory, compliance, or data governance considerations in healthcare
#J-18808-Ljbffr
Hippocratic AI is seeking a
VP of Customer Success
to lead our most strategic health system partnerships and a high-performing team of Customer Success Executives. In this role, you will combine executive-level client ownership with hands‑on leadership of solution deployment, workflow adoption, and measurable long‑term impact delivery.
You’ll be a
player‑coach : directly managing enterprise client relationships while mentoring and developing a team that delivers scalable, repeatable success across our client base as well as shaping the playbooks, metrics, and processes that will scale our Customer Success function. This role is ideal for a healthcare‑savvy leader who thrives in startup environments and knows how to translate early product‑market fit into durable enterprise value.
What You’ll Do
Lead, coach, and develop a team of
Customer Success Executives , fostering a culture of accountability, collaboration, and continuous improvement
Serve as the
executive point of contact
for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
Lead
enterprise implementations
of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
Collaborate cross‑functionally with
Product, Engineering, and Sales
to incorporate customer feedback and insights into product evolution and go‑to‑market strategy
In alignment with health system leadership, define, track and communicate
client success metrics
that measure clinical, operational, and financial impact
Guide
change management
strategies and influence adoption across complex health system environments
Codify
best practices
for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
Represent Hippocratic AI at
conferences, webinars, and industry forums
positioning the company as a trusted partner in healthcare AI innovation
Support future team growth by
mentoring
junior team members and contributing to
hiring and onboarding
new Customer Success Executives
This is an onsite role based in Charlotte, NC, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.
What You Bring
Must‑Have:
Bachelor’s degree from an accredited university is required.
8–12+ years of experience in healthcare, including
5+ years in customer‑facing leadership roles
working with or within health systems
Proven ability to lead and
develop teams managing enterprise accounts
and drive impact across large, matrixed provider organizations
Deep knowledge of
clinical workflows, operational processes, and care delivery models
(especially nursing or revenue cycle)
Experience leading cross‑functional initiatives in a
startup or high‑growth
technology environment
Strong
executive presence and communication skills , with comfort presenting to and influencing clinical and operational leadership
Demonstrated success in
implementation excellence ,
change leadership , and delivering measurable results in healthcare innovation
Ability to satisfy client‑specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Nice‑to‑Have
Experience with
AI, digital health , or clinical decision support tools
Background in consulting, health tech, or clinical operations transformation
Prior exposure to regulatory, compliance, or data governance considerations in healthcare
#J-18808-Ljbffr