Operations Associate
MiracleFeet, Chapel Hill, NC, United States
Operations Associate
MiracleFeet is a global nonprofit working to eliminate one of the leading causes of physical disability worldwide. Over two million children live with the severe consequences of untreated clubfoot, and at least 175,000 more babies are born with this condition every year. Thanks to a non-surgical solution called the Ponseti method, 95 percent of cases can be fully treated for less than $500. Since 2010, MiracleFeet's proven, scalable model is supported by a suite of custom measurement and evaluation tools developed with our partners. To date, MiracleFeet has delivered quality clubfoot treatment to more than 126,000 children in 544 clinics in 37 countries across Sub-Saharan Africa, Latin America, Asia, and the Middle East and North Africa. We invite you to learn more about our unique model and our impact.
MiracleFeet is seeking a strategic and mission-driven Operations Associate to help power the internal infrastructure behind our global impact. This role is perfect for someone who loves supporting others, bringing clarity to complexity, and solving detailed problems before they slow a team down. If you're tech-savvy, highly organized, and energized by variety, you'll thrive here.
As Operations Associate, you'll play a central role in strengthening the systems and processes that enable our mission. You'll provide essential administrative and information technology (IT) support, ensuring our diverse international team has the tools, resources, and workflows they need to focus on improving children's lives. Reporting to the Senior Operations Manager and working closely with the Director of Finance and Operations, this full-time, non-exempt position offers an exciting opportunity to contribute meaningfully to a globally connected, purpose-driven team.
Essential Functions
Administrative & Operational Support (40%):
Open and sort all mail in Chapel Hill, NC office at least 2 times per week; log check donations into check log
Manage office copier (order toner, submit monthly meter readings) and other office equipment, in coordination with the Senior Executive Assistant
Serve as primary coverage for office telephone system
Assist with the distribution of the MiracleFeet foot abduction brace by drawing up shipment paperwork, coordinating with shipping contacts, and collecting inventory reports
Serve as primary contact with shipping vendors such as FedEx and DHL; execute shipments to/from the office, including braces, laptops, and other items as needed
Support the Senior Operations Manager with internal tracking of vendor contracts, insurance renewals, organizational policies, and state charitable registrations by coordinating follow-up, managing files, and supporting key knowledge management records
Serve as point person for MiracleFeet's SharePoint site and other methods of cross-team document management, including monitoring retention, sharing, and disposal of relevant documents and supporting training in Office365.
IT Management (40%):
Onboard all new hires in IT systems and policies, and maintain MiracleFeet's IT policies, updating as needed with best practices.
Serve as first point of contact for staff regarding basic IT questions, and liaise with external IT vendor for complex issues, following up to ensure timely resolutions.
Serve as the "resident expert" for the Microsoft 365 Suite and other applications like Monday.com, Zoom, DropBox Sign, BambooHR, and AI trends including managing user accounts and groups, training staff, and assisting with troubleshooting as needed.
Train staff on ways to self-troubleshoot and provide staff training materials, including "how to" documentation and instructions.
Manage the "MiracleFleet," our inventory of laptops, power back-ups, and other IT assets, including procuring and configuring staff computers, evaluating replacements and shipping new machines to staff worldwide.
Stay abreast of IT best practices and provide recommendations for improved systems, procedures or policies relevant for MiracleFeet.
Oversee cybersecurity for the organization by training staff at least annually, managing VPN access, and conducting regular phishing tests, providing follow-up training as needed.
Leadership Support (20%) :
Manage the Director of Finance and Operations' calendar and coordinate meetings and schedules, helping ensure that her time is allocated to the highest priorities.
Facilitate preparation and follow up for meetings and appointments, including compiling documents and materials, pulling reports, etc.
Assist with special projects by conducting research, collecting and analyzing data, drafting reports, and preparing analyses in Excel and summary PowerPoint presentations.
Support with travel preparations and other projects as needed for the Admin Team.
Note: The above statements are intended to describe the general nature and level of work to be performed by the individual in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. Employees may have other duties assigned at any time.
Minimum Qualifications
Bachelor's degree highly preferred
Proficiency in Microsoft 365
At least 3 years' relevant experience (operations, administrative support, IT support), ideally in a nonprofit setting
IT literacy, ideally in system administration, and ability to provide basic troubleshooting
Able to work well in a team environment, handle multiple assignments, and meet deadlines
Able to represent the organization in a professional and welcoming manner
Self-starter and strong initiative; proactive and resourceful in finding solutions to problems
This role is open to U.S.-based remote candidates. Candidates located near Chapel Hill, NC are preferred due to routine office support needs (e.g., IT inventory management, mail and shipments).
Knowledge, Skills and Abilities
Analytical ability to find solutions to various administrative problems
Strong attention to detail and ability to follow through independently
Ability to plan, prioritize, and organize a varied workload and respond to unanticipated requests
Strong written and oral communications skills
Strong organizational and time management skills
Knowledge of general office procedures including knowledge of use and operation of standard office equipment
Sound judgment and ability to handle confidential information with discretion
Systems thinker with keen interest in process improvement
Knowledge of the following software applications, or ability to learn quickly: Monday.com, Microsoft 365 including Copilot, BambooHR, DropBox Sign
Our Team: Culture and Benefits
Be part of our mission to create a world where every child born with clubfoot gets the top-notch treatment they deserve! Our diverse team includes health wizards, trailblazing thinkers, data enthusiasts, and change makers from around the globe committed to ending clubfoot! Our work environment is all about teamwork, respect, and support; we value every member of our team and champion innovation in everything we do. Join us and let's celebrate creativity while changing lives.
We offer a benefits package that includes 90% coverage of medical insurance for the employee, with the option to add family members and dental and vision at employee's expense. Additional benefits include a 401k with 4% match, three weeks paid time off per year, and short-term and long-term disability and life insurance. This is a full-time, hourly position starting at $25/hour and follows a hybrid schedule. Candidates must reside within a commutable distance to our Chapel Hill office.
To Apply:
Please submit your detailed cover letter and resume (in English) here :
Once you submit your application, you should receive a notification confirming your materials were received. If you do not receive this automatic message, contact chloe.suszynski@miraclefeet.org . We also recommend you add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us. Please no phone calls.
Applications will be accepted until the position is filled.
Encouraging Applicants of All Backgrounds
We encourage people from all backgrounds to apply, especially people of color, people with disabilities, veterans, and members of the LGBTQ+ community. We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. No matter one
MiracleFeet is a global nonprofit working to eliminate one of the leading causes of physical disability worldwide. Over two million children live with the severe consequences of untreated clubfoot, and at least 175,000 more babies are born with this condition every year. Thanks to a non-surgical solution called the Ponseti method, 95 percent of cases can be fully treated for less than $500. Since 2010, MiracleFeet's proven, scalable model is supported by a suite of custom measurement and evaluation tools developed with our partners. To date, MiracleFeet has delivered quality clubfoot treatment to more than 126,000 children in 544 clinics in 37 countries across Sub-Saharan Africa, Latin America, Asia, and the Middle East and North Africa. We invite you to learn more about our unique model and our impact.
MiracleFeet is seeking a strategic and mission-driven Operations Associate to help power the internal infrastructure behind our global impact. This role is perfect for someone who loves supporting others, bringing clarity to complexity, and solving detailed problems before they slow a team down. If you're tech-savvy, highly organized, and energized by variety, you'll thrive here.
As Operations Associate, you'll play a central role in strengthening the systems and processes that enable our mission. You'll provide essential administrative and information technology (IT) support, ensuring our diverse international team has the tools, resources, and workflows they need to focus on improving children's lives. Reporting to the Senior Operations Manager and working closely with the Director of Finance and Operations, this full-time, non-exempt position offers an exciting opportunity to contribute meaningfully to a globally connected, purpose-driven team.
Essential Functions
Administrative & Operational Support (40%):
Open and sort all mail in Chapel Hill, NC office at least 2 times per week; log check donations into check log
Manage office copier (order toner, submit monthly meter readings) and other office equipment, in coordination with the Senior Executive Assistant
Serve as primary coverage for office telephone system
Assist with the distribution of the MiracleFeet foot abduction brace by drawing up shipment paperwork, coordinating with shipping contacts, and collecting inventory reports
Serve as primary contact with shipping vendors such as FedEx and DHL; execute shipments to/from the office, including braces, laptops, and other items as needed
Support the Senior Operations Manager with internal tracking of vendor contracts, insurance renewals, organizational policies, and state charitable registrations by coordinating follow-up, managing files, and supporting key knowledge management records
Serve as point person for MiracleFeet's SharePoint site and other methods of cross-team document management, including monitoring retention, sharing, and disposal of relevant documents and supporting training in Office365.
IT Management (40%):
Onboard all new hires in IT systems and policies, and maintain MiracleFeet's IT policies, updating as needed with best practices.
Serve as first point of contact for staff regarding basic IT questions, and liaise with external IT vendor for complex issues, following up to ensure timely resolutions.
Serve as the "resident expert" for the Microsoft 365 Suite and other applications like Monday.com, Zoom, DropBox Sign, BambooHR, and AI trends including managing user accounts and groups, training staff, and assisting with troubleshooting as needed.
Train staff on ways to self-troubleshoot and provide staff training materials, including "how to" documentation and instructions.
Manage the "MiracleFleet," our inventory of laptops, power back-ups, and other IT assets, including procuring and configuring staff computers, evaluating replacements and shipping new machines to staff worldwide.
Stay abreast of IT best practices and provide recommendations for improved systems, procedures or policies relevant for MiracleFeet.
Oversee cybersecurity for the organization by training staff at least annually, managing VPN access, and conducting regular phishing tests, providing follow-up training as needed.
Leadership Support (20%) :
Manage the Director of Finance and Operations' calendar and coordinate meetings and schedules, helping ensure that her time is allocated to the highest priorities.
Facilitate preparation and follow up for meetings and appointments, including compiling documents and materials, pulling reports, etc.
Assist with special projects by conducting research, collecting and analyzing data, drafting reports, and preparing analyses in Excel and summary PowerPoint presentations.
Support with travel preparations and other projects as needed for the Admin Team.
Note: The above statements are intended to describe the general nature and level of work to be performed by the individual in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. Employees may have other duties assigned at any time.
Minimum Qualifications
Bachelor's degree highly preferred
Proficiency in Microsoft 365
At least 3 years' relevant experience (operations, administrative support, IT support), ideally in a nonprofit setting
IT literacy, ideally in system administration, and ability to provide basic troubleshooting
Able to work well in a team environment, handle multiple assignments, and meet deadlines
Able to represent the organization in a professional and welcoming manner
Self-starter and strong initiative; proactive and resourceful in finding solutions to problems
This role is open to U.S.-based remote candidates. Candidates located near Chapel Hill, NC are preferred due to routine office support needs (e.g., IT inventory management, mail and shipments).
Knowledge, Skills and Abilities
Analytical ability to find solutions to various administrative problems
Strong attention to detail and ability to follow through independently
Ability to plan, prioritize, and organize a varied workload and respond to unanticipated requests
Strong written and oral communications skills
Strong organizational and time management skills
Knowledge of general office procedures including knowledge of use and operation of standard office equipment
Sound judgment and ability to handle confidential information with discretion
Systems thinker with keen interest in process improvement
Knowledge of the following software applications, or ability to learn quickly: Monday.com, Microsoft 365 including Copilot, BambooHR, DropBox Sign
Our Team: Culture and Benefits
Be part of our mission to create a world where every child born with clubfoot gets the top-notch treatment they deserve! Our diverse team includes health wizards, trailblazing thinkers, data enthusiasts, and change makers from around the globe committed to ending clubfoot! Our work environment is all about teamwork, respect, and support; we value every member of our team and champion innovation in everything we do. Join us and let's celebrate creativity while changing lives.
We offer a benefits package that includes 90% coverage of medical insurance for the employee, with the option to add family members and dental and vision at employee's expense. Additional benefits include a 401k with 4% match, three weeks paid time off per year, and short-term and long-term disability and life insurance. This is a full-time, hourly position starting at $25/hour and follows a hybrid schedule. Candidates must reside within a commutable distance to our Chapel Hill office.
To Apply:
Please submit your detailed cover letter and resume (in English) here :
Once you submit your application, you should receive a notification confirming your materials were received. If you do not receive this automatic message, contact chloe.suszynski@miraclefeet.org . We also recommend you add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us. Please no phone calls.
Applications will be accepted until the position is filled.
Encouraging Applicants of All Backgrounds
We encourage people from all backgrounds to apply, especially people of color, people with disabilities, veterans, and members of the LGBTQ+ community. We are an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. No matter one