Communications Center Consultant
Spectra Credit Union, Alexandria, VA, United States
Communications Center Consultant
Salary Range $21.00 - $25.00 Hourly
Position Overview
The Communication Center Consultant will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union.
Qualities We Are Looking For
Service and Quality Focused
Adaptable
Detail Oriented
Collaborative and Team-Oriented
Self-Motivated
Critical Thinker and Problem Solver
Positive Attitude
Exceptional Organization
Excellent Communication Skills
Essential Duties
Receive incoming calls to the Credit Union's Communications Center.
Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
Deliver timely and exceptional service.
Build meaningful relationships through conversations and establish trust with the membership.
Speak clearly and professionally and always maintain high phone etiquette standards.
Respond to messages through Online Banking and general email inbox inquiries.
Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
Education A high school diploma or GED is required.
Experience Six months to two years of similar or related experience, including time spent in preparatory positions. Experience with a credit union or other financial institution is preferred.
Salary Range $21.00 - $25.00 Hourly
Position Overview
The Communication Center Consultant will provide accurate, high-quality, and timely service and consultation to members and potential members who call into the Credit Union.
Qualities We Are Looking For
Service and Quality Focused
Adaptable
Detail Oriented
Collaborative and Team-Oriented
Self-Motivated
Critical Thinker and Problem Solver
Positive Attitude
Exceptional Organization
Excellent Communication Skills
Essential Duties
Receive incoming calls to the Credit Union's Communications Center.
Serve as the primary point of contact for members calling the Credit Union for information and providing first-call resolution.
Follow policies, guidelines, and regulations to properly identify and authenticate account owners, ensuring the protection and confidentiality of non-public information.
Assist prospective, new, and existing members with questions, inquiries, or requests on new or existing accounts.
Deliver timely and exceptional service.
Build meaningful relationships through conversations and establish trust with the membership.
Speak clearly and professionally and always maintain high phone etiquette standards.
Respond to messages through Online Banking and general email inbox inquiries.
Fulfill requests by performing clerical tasks and preparing mail, fax, or email delivery items.
Education A high school diploma or GED is required.
Experience Six months to two years of similar or related experience, including time spent in preparatory positions. Experience with a credit union or other financial institution is preferred.