Call Center Supervisor Pharmacy Operations
Kelly, West Pittsburg, PA, United States
Call Center Supervisor
Pharmacy Operations
Call Center Supervisor
Pharmacy Operations Location: Remote in AZ, FL, NC Hybrid PA Schedule: MondayFriday, 9:00 AM5:00 PM EST Pay: Around $33/hour with some flexibility Start Date: ASAP
We are seeking an experienced Call Center Supervisor to lead a remote team supporting pharmacy-related patient services. This role is ideal for someone with a strong background in healthcare call center operations, team leadership, and patient support. Pharmacy Technician experience is strongly preferred. In this role, you will oversee a team of approximately 3050 Patient Care Representatives, helping ensure high-quality service, efficient workflow, strong performance, and compliance with HIPAA and company policies.
Responsibilities:
Supervise and support a team of call center representatives handling pharmacy-related calls
Monitor call quality, productivity, service levels, and schedule adherence
Provide coaching, training, and performance feedback
Support interviewing, onboarding, and continuous training of new hires
Help resolve patient issues in partnership with operational leadership
Identify and recommend process improvements to improve efficiency and patient satisfaction
Ensure compliance with HIPAA, pharmacy regulations, and internal policies
Qualifications:
High school diploma or equivalent required
25 years of call center experience in healthcare or pharmacy services
At least 2 years of leadership, supervisory, or team lead experience
Strong knowledge of call center operations
Excellent communication, leadership, and problem-solving skills
Preferred:
Pharmacy Technician experience
CPhT certification or equivalent pharmacy background
Associate or Bachelor's degree
Ideal Candidate:
Has experience leading a healthcare call center team
Understands pharmacy workflows and patient support operations
Is confident with quality monitoring, coaching, and performance management
Is comfortable working in a fully remote leadership role
Brings strong knowledge of HIPAA compliance and customer service excellence
Additional Information:
100% remote role with no onsite requirement
Candidates should not reside in New York or California
Interview process consists of one interview
If you have a background in healthcare call center leadership and enjoy helping teams succeed while improving the patient experience, we'd love to hear from you.
Pharmacy Operations
Call Center Supervisor
Pharmacy Operations Location: Remote in AZ, FL, NC Hybrid PA Schedule: MondayFriday, 9:00 AM5:00 PM EST Pay: Around $33/hour with some flexibility Start Date: ASAP
We are seeking an experienced Call Center Supervisor to lead a remote team supporting pharmacy-related patient services. This role is ideal for someone with a strong background in healthcare call center operations, team leadership, and patient support. Pharmacy Technician experience is strongly preferred. In this role, you will oversee a team of approximately 3050 Patient Care Representatives, helping ensure high-quality service, efficient workflow, strong performance, and compliance with HIPAA and company policies.
Responsibilities:
Supervise and support a team of call center representatives handling pharmacy-related calls
Monitor call quality, productivity, service levels, and schedule adherence
Provide coaching, training, and performance feedback
Support interviewing, onboarding, and continuous training of new hires
Help resolve patient issues in partnership with operational leadership
Identify and recommend process improvements to improve efficiency and patient satisfaction
Ensure compliance with HIPAA, pharmacy regulations, and internal policies
Qualifications:
High school diploma or equivalent required
25 years of call center experience in healthcare or pharmacy services
At least 2 years of leadership, supervisory, or team lead experience
Strong knowledge of call center operations
Excellent communication, leadership, and problem-solving skills
Preferred:
Pharmacy Technician experience
CPhT certification or equivalent pharmacy background
Associate or Bachelor's degree
Ideal Candidate:
Has experience leading a healthcare call center team
Understands pharmacy workflows and patient support operations
Is confident with quality monitoring, coaching, and performance management
Is comfortable working in a fully remote leadership role
Brings strong knowledge of HIPAA compliance and customer service excellence
Additional Information:
100% remote role with no onsite requirement
Candidates should not reside in New York or California
Interview process consists of one interview
If you have a background in healthcare call center leadership and enjoy helping teams succeed while improving the patient experience, we'd love to hear from you.