Bilingual Customer Support Analyst, Rosetta Stone (Spanish)
IXL Learning, Morrisville, NC, United States
Rosetta Stone Product Support Team Member
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused and analytical individual to join our Rosetta Stone Product Support Team. Rosetta Stone's consumer offerings help individual language learners worldwide build the fluency and confidence to succeed in their everyday lives. At IXL, we're dedicated to being the support system our customers need to truly thrive using our products.
In this role, you'll support our individual Rosetta Stone language learners - helping them with subscription and billing questions, technical fixes, or tips on getting the most out of their experience. This position requires you to be in our Raleigh, NC, area office.
What You'll Be Doing
Deliver exceptional service and technical support to customers, ensuring a positive and professional experience
Develop and maintain in-depth product expertise to effectively assist learners and resolve issues
Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner
Communicate key product features, updates, and solutions clearly via email and phone
Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues
Document all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users
Maintain a high level of professionalism while managing multiple customer requests efficiently
Successfully complete assigned projects and support initiatives within established timelines
What We're Looking For
Bachelor's Degree
1+ years experience in a customer-facing role in a corporate setting
Strong written and verbal communication skills
Fluent Spanish speaking, reading and writing skills are required
Excellent analytical, diagnostic and troubleshooting skills
Ability to prioritize tasks and work efficiently
Energetic and positive person who works well both independently and in a collaborative group setting
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
About IXL Learning
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused and analytical individual to join our Rosetta Stone Product Support Team. Rosetta Stone's consumer offerings help individual language learners worldwide build the fluency and confidence to succeed in their everyday lives. At IXL, we're dedicated to being the support system our customers need to truly thrive using our products.
In this role, you'll support our individual Rosetta Stone language learners - helping them with subscription and billing questions, technical fixes, or tips on getting the most out of their experience. This position requires you to be in our Raleigh, NC, area office.
What You'll Be Doing
Deliver exceptional service and technical support to customers, ensuring a positive and professional experience
Develop and maintain in-depth product expertise to effectively assist learners and resolve issues
Analyze, diagnose, and troubleshoot technical support requests from users in a timely manner
Communicate key product features, updates, and solutions clearly via email and phone
Collaborate with Product, Engineering, and Account Management teams to identify solutions for customer issues
Document all customer interactions in internal CRM systems, maintaining accurate records and tracking recurring issues impacting users
Maintain a high level of professionalism while managing multiple customer requests efficiently
Successfully complete assigned projects and support initiatives within established timelines
What We're Looking For
Bachelor's Degree
1+ years experience in a customer-facing role in a corporate setting
Strong written and verbal communication skills
Fluent Spanish speaking, reading and writing skills are required
Excellent analytical, diagnostic and troubleshooting skills
Ability to prioritize tasks and work efficiently
Energetic and positive person who works well both independently and in a collaborative group setting
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
About IXL Learning
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.