Front Desk Data Entry Specialist
Creative Global Consulting, Minot Air Force Base, ND, United States
Front Desk Data Entry Specialist
Client: US Air Force
POP: 12+ months
Location: Minot AFB, ND
US Citizen
SCOPE
The Front Desk Data Entry Specialist provides administrative, data entry, records management, and customer service support to the U.S. Air Force Military & Family Readiness Center (M&FRC), with a primary focus on supporting the Transition Assistance Program (TAP). This role serves as the initial point of contact for customers and is responsible for maintaining accurate records, processing data within Air Force systems, and ensuring professional front desk operations in accordance with Air Force Instructions (AFIs), program desk guides, and local policies.
REQUIRED SKILLS
Demonstrated proficiency in Microsoft Office (Word, Excel, Access)
Strong knowledge of grammar, spelling, punctuation, and document formatting
Ability to accurately enter, review, and maintain data in automated systems
Ability to communicate effectively, both verbally and in writing, using tact and courtesy
Ability to organize, manage records, and handle multiple administrative tasks simultaneously
PREFERRED SKILLS
Familiarity with Air Force terminology, programs, or administrative environments
Prior experience supporting military, federal, or DoD customer service operations
Experience with records management or data tracking systems
TASKS
Front Desk & Customer Service
Greet visitors and respond to telephone and electronic inquiries in a professional, courteous manner
Determine the nature of customer requests and route individuals to appropriate M&FRC staff or programs
Provide non-technical information regarding M&FRC programs, services, and appointment availability
Ensure customers complete required Statements of Understanding (SOU) and applicable forms
Data Entry & Administrative Support
Enter, update, and maintain customer data within AFFIRST, TAP ACCESS, Microsoft Access, and other authorized systems
Prepare, edit, proofread, and format routine and non-routine correspondence, reports, and documents
Maintain the M&FRC Outlook appointment calendar and track suspenses and deadlines
Consolidate data and generate reports in accordance with established procedures
Records & Files Management
Serve as the primary Records Custodian for the M&FRC
Establish, maintain, purge, and dispose of records in compliance with AFI 33-322 and the Air Force Records Disposition Schedule
Maintain electronic and paper files, file plans, reference materials, and publications
Manage receipt, control, logging, and safeguarding of sensitive or classified materials, as required
Office Automation & Systems Support
Utilize Microsoft Word, Excel, Access, and other office automation tools to create documents, spreadsheets, charts, and reports
Assist with troubleshooting basic system or software issues
Support development of training aids and provide hands-on assistance to staff as needed
Compliance & Professional Conduct
Perform all duties in accordance with AFI-36-3009, M&FRC desk guides, AFFIRST training guides, and applicable Air Force policies
Maintain a professional appearance and conduct at all times
Comply with base security, safety, OPSEC, and information protection requirements
Client: US Air Force
POP: 12+ months
Location: Minot AFB, ND
US Citizen
SCOPE
The Front Desk Data Entry Specialist provides administrative, data entry, records management, and customer service support to the U.S. Air Force Military & Family Readiness Center (M&FRC), with a primary focus on supporting the Transition Assistance Program (TAP). This role serves as the initial point of contact for customers and is responsible for maintaining accurate records, processing data within Air Force systems, and ensuring professional front desk operations in accordance with Air Force Instructions (AFIs), program desk guides, and local policies.
REQUIRED SKILLS
Demonstrated proficiency in Microsoft Office (Word, Excel, Access)
Strong knowledge of grammar, spelling, punctuation, and document formatting
Ability to accurately enter, review, and maintain data in automated systems
Ability to communicate effectively, both verbally and in writing, using tact and courtesy
Ability to organize, manage records, and handle multiple administrative tasks simultaneously
PREFERRED SKILLS
Familiarity with Air Force terminology, programs, or administrative environments
Prior experience supporting military, federal, or DoD customer service operations
Experience with records management or data tracking systems
TASKS
Front Desk & Customer Service
Greet visitors and respond to telephone and electronic inquiries in a professional, courteous manner
Determine the nature of customer requests and route individuals to appropriate M&FRC staff or programs
Provide non-technical information regarding M&FRC programs, services, and appointment availability
Ensure customers complete required Statements of Understanding (SOU) and applicable forms
Data Entry & Administrative Support
Enter, update, and maintain customer data within AFFIRST, TAP ACCESS, Microsoft Access, and other authorized systems
Prepare, edit, proofread, and format routine and non-routine correspondence, reports, and documents
Maintain the M&FRC Outlook appointment calendar and track suspenses and deadlines
Consolidate data and generate reports in accordance with established procedures
Records & Files Management
Serve as the primary Records Custodian for the M&FRC
Establish, maintain, purge, and dispose of records in compliance with AFI 33-322 and the Air Force Records Disposition Schedule
Maintain electronic and paper files, file plans, reference materials, and publications
Manage receipt, control, logging, and safeguarding of sensitive or classified materials, as required
Office Automation & Systems Support
Utilize Microsoft Word, Excel, Access, and other office automation tools to create documents, spreadsheets, charts, and reports
Assist with troubleshooting basic system or software issues
Support development of training aids and provide hands-on assistance to staff as needed
Compliance & Professional Conduct
Perform all duties in accordance with AFI-36-3009, M&FRC desk guides, AFFIRST training guides, and applicable Air Force policies
Maintain a professional appearance and conduct at all times
Comply with base security, safety, OPSEC, and information protection requirements