Consultant, Client Services
C Space, Boston, MA, United States
Join Our Team!
Are you looking for a new challenge this year? We’re looking for people who can add to (not just fit in with) our culture. Explore open roles below.
Consultant, Client Services (Boston, MA)
About C Space
C Space is a global leader in online communities, helping organizations build direct, meaningful relationships with their customers for more than 25 years. We create vibrant hubs for insight, collaboration, and connection.
As part of the Escalent group of companies—alongside Hall & Partners—C Space is expanding its offerings and client base. This is an exciting opportunity to join a growing, innovative team and make a meaningful impact across industries.
About You
You’re curious, thoughtful, and analytical—and you enjoy turning data into insights that help clients make better decisions. You’re comfortable working with both qualitative and quantitative research and know how to bring findings to life through clear storytelling and engaging data visualization.
You’re interested in, or excited to learn more about, the technology and/or financial services industries. You take time to understand client challenges and proactively offer insight and guidance.
You also value collaboration. You communicate clearly, enjoy learning from others, and believe that the best outcomes come from working as a team.
What You’ll Do
Act as the primary point of contact for assigned clients and build trusted, long‑term partnerships
Translate client business questions into clear, thoughtful research plans
Design and execute qualitative and quantitative research—from scoping through final delivery
Analyze data from online communities, surveys, interviews, and other sources to uncover actionable insights
Synthesize findings into clear, engaging presentations and reports
Collaborate closely with community managers, strategists, analysts, and other partners
Identify opportunities to deepen insights by asking strong questions and incorporating relevant industry context
Create focused research activities, frameworks, and methodologies that support client objectives
Build rapport with community members to understand their needs, motivations, and emotions
Use visual storytelling (charts, graphs, imagery, and creative techniques) to make insights accessible and compelling
Present findings and lead conversations that connect insights to business impact
Support or mentor entry‑level colleagues as needed
What You Bring
At least 2 years of experience in market research, consumer insights, brand strategy, or a related field
A bachelor’s degree in a relevant discipline (e.g., psychology, anthropology, sociology, business, marketing, communications, political science, economics, or similar fields)
Experience or interest in technology and/or financial services
Comfort working with qualitative and quantitative research methods, including survey design
Experience with survey platforms such as Qualtrics, Discuss, or similar tools
Strong analytical thinking and the ability to interpret complex data
Clear, confident written and verbal communication skills
Ability to prioritize work and adapt in a fast‑paced environment
Collaborative mindset and experience working in team‑based settings
Proficiency with Microsoft Office (Excel, Word, PowerPoint) or similar data visualization tools
Curiosity about people, brands, and how insights can influence decision‑making
Compensation, Benefits, and Culture
Medical, Dental, and Vision Insurance – Large carriers on a national level (domestic partner coverage included)
401(k) with Company Match
Flexible PTO – Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
Paid Parental Leave
12 Paid Company Holidays
Hybrid/Virtual Work – Virtual-first workforce with employees in most states – Occasional travel may be required.
Base salary range for this role is $70,000 – $75,000 (determined by level of experience)
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Are you looking for a new challenge this year? We’re looking for people who can add to (not just fit in with) our culture. Explore open roles below.
Consultant, Client Services (Boston, MA)
About C Space
C Space is a global leader in online communities, helping organizations build direct, meaningful relationships with their customers for more than 25 years. We create vibrant hubs for insight, collaboration, and connection.
As part of the Escalent group of companies—alongside Hall & Partners—C Space is expanding its offerings and client base. This is an exciting opportunity to join a growing, innovative team and make a meaningful impact across industries.
About You
You’re curious, thoughtful, and analytical—and you enjoy turning data into insights that help clients make better decisions. You’re comfortable working with both qualitative and quantitative research and know how to bring findings to life through clear storytelling and engaging data visualization.
You’re interested in, or excited to learn more about, the technology and/or financial services industries. You take time to understand client challenges and proactively offer insight and guidance.
You also value collaboration. You communicate clearly, enjoy learning from others, and believe that the best outcomes come from working as a team.
What You’ll Do
Act as the primary point of contact for assigned clients and build trusted, long‑term partnerships
Translate client business questions into clear, thoughtful research plans
Design and execute qualitative and quantitative research—from scoping through final delivery
Analyze data from online communities, surveys, interviews, and other sources to uncover actionable insights
Synthesize findings into clear, engaging presentations and reports
Collaborate closely with community managers, strategists, analysts, and other partners
Identify opportunities to deepen insights by asking strong questions and incorporating relevant industry context
Create focused research activities, frameworks, and methodologies that support client objectives
Build rapport with community members to understand their needs, motivations, and emotions
Use visual storytelling (charts, graphs, imagery, and creative techniques) to make insights accessible and compelling
Present findings and lead conversations that connect insights to business impact
Support or mentor entry‑level colleagues as needed
What You Bring
At least 2 years of experience in market research, consumer insights, brand strategy, or a related field
A bachelor’s degree in a relevant discipline (e.g., psychology, anthropology, sociology, business, marketing, communications, political science, economics, or similar fields)
Experience or interest in technology and/or financial services
Comfort working with qualitative and quantitative research methods, including survey design
Experience with survey platforms such as Qualtrics, Discuss, or similar tools
Strong analytical thinking and the ability to interpret complex data
Clear, confident written and verbal communication skills
Ability to prioritize work and adapt in a fast‑paced environment
Collaborative mindset and experience working in team‑based settings
Proficiency with Microsoft Office (Excel, Word, PowerPoint) or similar data visualization tools
Curiosity about people, brands, and how insights can influence decision‑making
Compensation, Benefits, and Culture
Medical, Dental, and Vision Insurance – Large carriers on a national level (domestic partner coverage included)
401(k) with Company Match
Flexible PTO – Feel no guilt in taking off a minimum of 3 weeks of “real” vacation time
Paid Parental Leave
12 Paid Company Holidays
Hybrid/Virtual Work – Virtual-first workforce with employees in most states – Occasional travel may be required.
Base salary range for this role is $70,000 – $75,000 (determined by level of experience)
#J-18808-Ljbffr