Dispatcher/Scheduler - Second Shift
ADA Traffic Control, LTD, Colchester, VT, United States
Scheduler/Dispatcher
The Scheduler/Dispatcher is responsible for coordinating and supporting traffic control operations to ensure safe, efficient, and timely crew assignments. This role serves as a central point of communication between field crews, contractors, and management while maintaining accurate scheduling and operational records.
Key Responsibilities
Schedule and coordinate traffic control crews for field operations from Sunday through Saturday
Dispatch and coordinate crews for emergency service calls as they arise
Serve as a primary support resource for traffic control flaggers and fellow dispatchers
Provide geographical location support, including map reading and detailed driving or site instructions to contractors and field personnel
Support fieldworkers by addressing concerns, resolving issues, and delegating matters appropriately
Forward new business inquiries to the Business Manager in a timely manner
Receive, process, and manage incoming contractor phone calls, text messages, and emails
Dispatch, track, and schedule traffic control services accurately
Enter, update, and maintain detailed records in the company's operational software platform
Assist field supervisors with unanticipated delays, schedule changes, or operational challenges
Maintain clear communication with contractors and field workers regarding schedules and job status
Establish and maintain contractor satisfaction follow-up and call-back procedures, providing updates to management as needed
Perform general administrative duties including data entry, typing, copying, filing, note-taking, and record keeping
Qualifications & Requirements
Excellent customer service skills with strong verbal and written communication abilities
Ability to provide professional support via phone, text, and email in a fast-paced environment
Strong organizational, logistical, and problem-solving skills
Proven ability to manage multiple priorities with exceptional attention to detail
Ability to remain calm and effective in stressful or time-sensitive situations
Demonstrates effective listening skills and the ability to identify and resolve issues independently
Ability to work with minimal supervision while also collaborating effectively within a team
Competent in Microsoft Office Suite (Word, Excel, Outlook)
Ability to follow company procedures, safety regulations, and operational protocols
Maintain accurate records and documentation at all times
Fluent in English (spoken and written)
Professional appearance, strong work ethic, and dependable attendance
Additional Skills
Basic understanding of geography, including the ability to read maps and provide directions
Comfortable working in a dynamic, fast-paced dispatch environment
Strong analytical and decision-making skills
Ability to prepare clear and professional written communications
Education
High School Diploma or GED equivalent required
Schedule
Monday to Friday, weekends/overtime as needed
12:00 PM to 8:00 PM (flexible if needed)
In Office: 35 Clay Point Rd, Colchester, VT 05446
The Scheduler/Dispatcher is responsible for coordinating and supporting traffic control operations to ensure safe, efficient, and timely crew assignments. This role serves as a central point of communication between field crews, contractors, and management while maintaining accurate scheduling and operational records.
Key Responsibilities
Schedule and coordinate traffic control crews for field operations from Sunday through Saturday
Dispatch and coordinate crews for emergency service calls as they arise
Serve as a primary support resource for traffic control flaggers and fellow dispatchers
Provide geographical location support, including map reading and detailed driving or site instructions to contractors and field personnel
Support fieldworkers by addressing concerns, resolving issues, and delegating matters appropriately
Forward new business inquiries to the Business Manager in a timely manner
Receive, process, and manage incoming contractor phone calls, text messages, and emails
Dispatch, track, and schedule traffic control services accurately
Enter, update, and maintain detailed records in the company's operational software platform
Assist field supervisors with unanticipated delays, schedule changes, or operational challenges
Maintain clear communication with contractors and field workers regarding schedules and job status
Establish and maintain contractor satisfaction follow-up and call-back procedures, providing updates to management as needed
Perform general administrative duties including data entry, typing, copying, filing, note-taking, and record keeping
Qualifications & Requirements
Excellent customer service skills with strong verbal and written communication abilities
Ability to provide professional support via phone, text, and email in a fast-paced environment
Strong organizational, logistical, and problem-solving skills
Proven ability to manage multiple priorities with exceptional attention to detail
Ability to remain calm and effective in stressful or time-sensitive situations
Demonstrates effective listening skills and the ability to identify and resolve issues independently
Ability to work with minimal supervision while also collaborating effectively within a team
Competent in Microsoft Office Suite (Word, Excel, Outlook)
Ability to follow company procedures, safety regulations, and operational protocols
Maintain accurate records and documentation at all times
Fluent in English (spoken and written)
Professional appearance, strong work ethic, and dependable attendance
Additional Skills
Basic understanding of geography, including the ability to read maps and provide directions
Comfortable working in a dynamic, fast-paced dispatch environment
Strong analytical and decision-making skills
Ability to prepare clear and professional written communications
Education
High School Diploma or GED equivalent required
Schedule
Monday to Friday, weekends/overtime as needed
12:00 PM to 8:00 PM (flexible if needed)
In Office: 35 Clay Point Rd, Colchester, VT 05446