Tier I Customer Experience Specialist
14W, Cockeysville, MD, United States
Tier I Customer Experience Specialist
An Agora company is searching for a Tier I Customer Experience Specialist to join one of our leading research and education platforms focused on private market investing. This affiliated company provides individual investors with the tools, insights, and resources they need to confidently evaluate startups, pre-IPO companies, and other private market opportunities.
The Tier I Customer Experience Specialist will support our subscribers by responding to customer inquiries, providing helpful information about our products and services, and ensuring a positive experience with our brand.
If you're looking to grow your skills and build a career within a rapidly growing company, this is the place for you.
Responsibilities:
Respond to customer inquiries via phone and email in a professional and friendly manner.
Assist subscribers with account questions, order inquiries, and general product information.
Provide clear and accurate information about our publications, services, and account options.
Document customer interactions and maintain accurate records in the CRM system.
Escalate complex or unresolved issues to senior team members when appropriate.
Stay informed on product updates and company offerings to better assist customers.
Contribute to a positive customer experience by demonstrating strong communication and problem-solving skills.
Qualifications:
1+ years of customer service, administrative, or support experience preferred.
Strong verbal and written communication skills with a customer-focused mindset.
Organized, detail-oriented, and comfortable managing multiple tasks.
Ability to learn quickly and adapt in a fast-paced environment.
Positive attitude, willingness to learn, and strong team collaboration skills.
Experience with customer support platforms or CRMs (e.g., Zendesk, Salesforce, Intercom) is a plus.
Interest in financial markets, publishing, or education platforms is helpful but not required.
Compensation Range $45,000 - $55,000 (plus commission incentives)
Location(s) & Work Arrangement Hunt Valley / Hybrid
Who are we?
The Agora Companies service 10+ affiliated publishing groups all around the world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health, and lifestyle.
We believe strongly in nurturing and developing our team members and don't just hire to fill gaps. We see every individual as crucial to the success of our mission and purposefully create opportunities for them to grow along with the organization.
What We Offer
We offer a wide variety of benefits, programs, and services to our employees, including:
Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
An Agora company is searching for a Tier I Customer Experience Specialist to join one of our leading research and education platforms focused on private market investing. This affiliated company provides individual investors with the tools, insights, and resources they need to confidently evaluate startups, pre-IPO companies, and other private market opportunities.
The Tier I Customer Experience Specialist will support our subscribers by responding to customer inquiries, providing helpful information about our products and services, and ensuring a positive experience with our brand.
If you're looking to grow your skills and build a career within a rapidly growing company, this is the place for you.
Responsibilities:
Respond to customer inquiries via phone and email in a professional and friendly manner.
Assist subscribers with account questions, order inquiries, and general product information.
Provide clear and accurate information about our publications, services, and account options.
Document customer interactions and maintain accurate records in the CRM system.
Escalate complex or unresolved issues to senior team members when appropriate.
Stay informed on product updates and company offerings to better assist customers.
Contribute to a positive customer experience by demonstrating strong communication and problem-solving skills.
Qualifications:
1+ years of customer service, administrative, or support experience preferred.
Strong verbal and written communication skills with a customer-focused mindset.
Organized, detail-oriented, and comfortable managing multiple tasks.
Ability to learn quickly and adapt in a fast-paced environment.
Positive attitude, willingness to learn, and strong team collaboration skills.
Experience with customer support platforms or CRMs (e.g., Zendesk, Salesforce, Intercom) is a plus.
Interest in financial markets, publishing, or education platforms is helpful but not required.
Compensation Range $45,000 - $55,000 (plus commission incentives)
Location(s) & Work Arrangement Hunt Valley / Hybrid
Who are we?
The Agora Companies service 10+ affiliated publishing groups all around the world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health, and lifestyle.
We believe strongly in nurturing and developing our team members and don't just hire to fill gaps. We see every individual as crucial to the success of our mission and purposefully create opportunities for them to grow along with the organization.
What We Offer
We offer a wide variety of benefits, programs, and services to our employees, including:
Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.