Retail Customer Service Specialist

Dick's Sporting Goods - - Responsibilities: Greet customers and proactively understand their needs to support their shopping experience; Provide primary front-end customer service and register coverage, supporting cashiers during complex transactions; Assist manager with department scheduling, directing workflow, and daily associate assignments; Monitor Front End associates to ensure performance expectations are met; Promote and provide training on company programs (e.g., loyalty, warranty sales, credit card enrollment)