Hotel Front Desk Attendant
Shri Hotels, Smithfield, NC, United States
Hotel Front Desk Agent
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Communicate with housekeeping to make sure guest rooms are ready
Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Compensation $12 - $14 hourly About Shri Hotels
Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of select-service properties located throughout North Carolina.
Our portfolio features a diverse range of assets across renowned brands such as Marriott, Hilton, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Communicate with housekeeping to make sure guest rooms are ready
Mitigate customer complaints as needed
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Well-versed in taking telephone calls and handling stressful situations
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
High school graduate, GED recipient, or equivalent
Compensation $12 - $14 hourly About Shri Hotels
Shri Hotels is a leading hotel ownership, development, and management company, dedicated to providing superior guest services and experiences across its portfolio of properties. Shri Hotels proudly owns and operates over 650 hotel rooms, showcasing a versatile selection of select-service properties located throughout North Carolina.
Our portfolio features a diverse range of assets across renowned brands such as Marriott, Hilton, IHG, Choice, and Wyndham, reflecting our commitment to quality and excellence in the hospitality industry.