Seasonal Front Desk and Guest Services Staff
The Trustees of Reservations, Ipswich, MA, United States
The Inn At Castle Hill Front Desk Services Staff
The Trustees of Reservations (The Trustees) is the nation's premier conservation and preservation organization. The Trustees' preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.
Salary/Hourly Rate: $19 - $21/hour
Hours per week: 8-24
Job Classification: Limited Term, non-exempt
Job Type: Onsite
Duration: April - January
Location: Castle Hill, Ipswich, MA
The Inn at Castle Hill is a boutique, 10 room bed & breakfast situated in the heart of the spectacular Crane Estate, a 2,100-acre property known for its iconic 59 room historic mansion ("The Great House") and 4 miles of idyllic white sand beach ("Crane Beach"). The Inn gives guests the chance to reconnect with what's really important in life. All ten rooms at the Inn are uniquely appointed, and many feature stunning views over the salt marshes and Atlantic Ocean.
The Role
As a Front Desk Services Staff, you will assist with all functions related to the day-to-day operations at the Inn at Castle Hill. Day-to-day functions include, but are not limited to, checking guests in and out, taking reservations and being a host to the guests by providing all aspects of guest service. Candidates must have excellent communication skills. This position will also support dining room services when necessary. This position operates 8-24 hours per week, nights, weekends and holidays are required. Shifts may vary depending on inn guest occupancy.
Specifically, you'll:
Check guests in and out
Post all cash, credit card and other payment information in an accurate manner in our reservation system, RezStream
Settling credit card transactions and handling end of day reports
Answer telephones
Respond to email inquiries in a professional manner
Take reservations in accurate and efficient manner
Serve food and beverage at meals, teas and functions
Offer, prepare and serve cocktails, wine and beer to guests
Help with guest requests as needed
Assist with luggage handling must be able to carry luggage up multiple flights of stairs
Provide concierge services to guests knowledge of surrounding area is essential
Maintain a clean and organized work area
This is a seasonal, non-exempt position working 8-24 hours/week reporting directly to the Innkeeper and Assistant Innkeeper.
The Trustees of Reservations (The Trustees) is the nation's premier conservation and preservation organization. The Trustees' preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households.
Salary/Hourly Rate: $19 - $21/hour
Hours per week: 8-24
Job Classification: Limited Term, non-exempt
Job Type: Onsite
Duration: April - January
Location: Castle Hill, Ipswich, MA
The Inn at Castle Hill is a boutique, 10 room bed & breakfast situated in the heart of the spectacular Crane Estate, a 2,100-acre property known for its iconic 59 room historic mansion ("The Great House") and 4 miles of idyllic white sand beach ("Crane Beach"). The Inn gives guests the chance to reconnect with what's really important in life. All ten rooms at the Inn are uniquely appointed, and many feature stunning views over the salt marshes and Atlantic Ocean.
The Role
As a Front Desk Services Staff, you will assist with all functions related to the day-to-day operations at the Inn at Castle Hill. Day-to-day functions include, but are not limited to, checking guests in and out, taking reservations and being a host to the guests by providing all aspects of guest service. Candidates must have excellent communication skills. This position will also support dining room services when necessary. This position operates 8-24 hours per week, nights, weekends and holidays are required. Shifts may vary depending on inn guest occupancy.
Specifically, you'll:
Check guests in and out
Post all cash, credit card and other payment information in an accurate manner in our reservation system, RezStream
Settling credit card transactions and handling end of day reports
Answer telephones
Respond to email inquiries in a professional manner
Take reservations in accurate and efficient manner
Serve food and beverage at meals, teas and functions
Offer, prepare and serve cocktails, wine and beer to guests
Help with guest requests as needed
Assist with luggage handling must be able to carry luggage up multiple flights of stairs
Provide concierge services to guests knowledge of surrounding area is essential
Maintain a clean and organized work area
This is a seasonal, non-exempt position working 8-24 hours/week reporting directly to the Innkeeper and Assistant Innkeeper.