Bilingual Customer Service & Language Specialist (Vietnamese) (W-2 Employee)
Universal Language Service Inc, Bellevue, WA, United States
Bilingual Customer Service & Language Specialist (Vietnamese)
Location: Onsite, Bellevue, WA
Schedule: MondayFriday, 8:00 AM 5:00 PM (PST) or 8:30 AM 5:30 PM (PST)
Employment Type: Full-time, W-2
Languages Needed: Vietnamese
About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Vietnamese) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.
Key Responsibilities:
Deliver real-time OPI/VRI interpretation services in Vietnamese and English
Assist interpreters with completing and updating profiles and documentation
Follow up with interpreters to ensure records are current and compliant
Maintain clear and professional communication with interpreters and internal teams
Handle sensitive information with confidentiality and accuracy
Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
Proactively troubleshoot scheduling issues, providing timely and effective solutions
Requirements:
Strong bilingual proficiency in English and Vietnamese
Excellent communication, organization, and customer service skills
Strong attention to detail and ability to manage administrative documentation
Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)
Prior interpretation experience preferred
Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Education & Professional Background:
Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Work Environment & Screening Requirements:
This is a full-time, on-site position based at our Bellevue, WA corporate office
Remote work is not permitted
Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Compensation:
Up to $25 per hour, depending on qualifications and relevant experience
Full benefits package available, including medical insurance
Join our team and contribute to delivering exceptional language services to our diverse clientele.
Location: Onsite, Bellevue, WA
Schedule: MondayFriday, 8:00 AM 5:00 PM (PST) or 8:30 AM 5:30 PM (PST)
Employment Type: Full-time, W-2
Languages Needed: Vietnamese
About the Role: Universal Language Service, Inc. is seeking a dedicated and professional Bilingual Customer Service & Language Specialist (Vietnamese) to join our team. This dual-role position combines real-time over-the-phone and video remote interpretation (OPI/VRI) services with administrative responsibilities. The ideal candidate is detail-oriented, communicative, and able to manage multiple tasks efficiently while maintaining accuracy and professionalism. A full benefits package is available, including medical insurance.
Key Responsibilities:
Deliver real-time OPI/VRI interpretation services in Vietnamese and English
Assist interpreters with completing and updating profiles and documentation
Follow up with interpreters to ensure records are current and compliant
Maintain clear and professional communication with interpreters and internal teams
Handle sensitive information with confidentiality and accuracy
Coordinate interpreter assignments, efficiently manage schedules, and ensure accurate and timely fulfillment of client requests
Maintain interpreter account records, updating information related to assignments, availability, and billing accurately
Proactively troubleshoot scheduling issues, providing timely and effective solutions
Requirements:
Strong bilingual proficiency in English and Vietnamese
Excellent communication, organization, and customer service skills
Strong attention to detail and ability to manage administrative documentation
Ability to work full-time, on-site (MondayFriday, 8:00 AM5:00 PM PST or 8:30 AM5:30 PM PST)
Prior interpretation experience preferred
Medical DSHS or national interpreter certification/qualification (e.g. NBCMI, CCHI, Other) is a plus (support provided for those seeking DSHS Medical recognition)
Education & Professional Background:
Bachelor's degree in Linguistics, Human Resources, or related field preferred (or equivalent experience)
Minimum of 2 years of relevant experience in customer service, scheduling, recruiting, onboarding, interpretation, or translation
Work Environment & Screening Requirements:
This is a full-time, on-site position based at our Bellevue, WA corporate office
Remote work is not permitted
Candidates must pass a full-panel drug and alcohol screening and a national criminal background check
Compensation:
Up to $25 per hour, depending on qualifications and relevant experience
Full benefits package available, including medical insurance
Join our team and contribute to delivering exceptional language services to our diverse clientele.