Patient Support Team Lead (Remote)
ARstrat LLC, New York, NY, United States
Patient Support Team Lead (Remote)
Job Category: Administrative/Support
Posted: April 25, 2026
Full-Time
Location: Houston, TX 774783493, USA
Description
Patient Support Center Team Lead Lead the Team, Elevate the Patient Experience!
Are you a strong leader who thrives in fast-paced healthcare environments? Do you enjoy coaching teams, solving problems, and ensuring patients receive exceptional service? Join GetixHealth as a Patient Support Center Team Lead and help drive excellence across our Patient Support Center operations!
This is your opportunity to lead by examplesupporting staff, improving workflows, handling escalations, and ensuring patients receive the highest level of care and service. From team coaching to patient scheduling support, your leadership will make a direct impact every day.
Position Summary:
The Patient Support Center Team Lead is responsible for ensuring patients receive the highest level of service and quality by assisting and supporting the staff to provide the best patient experience. The Lead is responsible for conducting new hire training, providing in-the-moment support by answering staff questions, and assisting with escalated patient issues. The Lead spends roughly a quarter of their time on standard tasks and workflows to assist with volume as they review live data and identify areas for improvement or support.
Key Responsibilities:
Lead the team to meet and exceed patient expectations regarding customer service
Provide backup support to the team and ensure department goals are met
Monitor call volume, prioritize work, and distribute workload effectively
Track and measure team goals throughout the day and over time
Monitor schedule adherence and minimize unnecessary distractions to ensure calls are answered timely
Support department workflows including patient scheduling, responding to tickets, benefit verification, prior authorizations, and patient questions
Respond to staff questions in designated communication channels
Assist with escalated patient issues and provide guidance while documenting accordingly
Conduct new hire training for patient scheduling, coordinator, and billing positions
Communicate and reinforce new initiatives, workflow updates, and process improvements in partnership with leadership
Maintain HIPAA compliance and confidentiality at all times
Other duties as assigned
Education and Experience:
High school diploma or GED required
Bachelor's degree preferred
1+ year of experience in a Patient Support Center preferred
2+ years of experience in customer service or healthcare settings required
Previous leadership or team lead experience preferred
Strong verbal and written communication skills
Proficiency in Google Suite, Microsoft Office, and other computer systems
Strong customer service mindset with compassion and professionalism
Ability to maintain confidentiality and comply with HIPAA regulations
Skills & Competencies:
Strong leadership and coaching abilities
Strong attention to detail and ability to maintain accurate records
Ability to multitask and work in a fast-paced environment
Ability to work independently and as part of a team
Dependable, punctual, and able to manage time effectively
Strong problem-solving and conflict resolution skills
Excellent organizational and time management skills
Professional communication and customer service skills
Team-oriented mindset with the ability to motivate and support others
Work Environment & Physical Requirements:
Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
Prolonged sitting and regular computer use required
Exposure to sensitive and confidential patient information
Occasional overtime may be required based on workload and business demands
Why Join GetixHealth?
Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle expertswe're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, andabove allpeople.
Benefits & Incentives:
Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.
Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
Flexible Benefits: Customize your benefits package to fit your personal and family needs.
GetixHealth is an Equal Opportunity and E-Verify Employer.
Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Administrative/Support
Posted: April 25, 2026
Full-Time
Location: Houston, TX 774783493, USA
Description
Patient Support Center Team Lead Lead the Team, Elevate the Patient Experience!
Are you a strong leader who thrives in fast-paced healthcare environments? Do you enjoy coaching teams, solving problems, and ensuring patients receive exceptional service? Join GetixHealth as a Patient Support Center Team Lead and help drive excellence across our Patient Support Center operations!
This is your opportunity to lead by examplesupporting staff, improving workflows, handling escalations, and ensuring patients receive the highest level of care and service. From team coaching to patient scheduling support, your leadership will make a direct impact every day.
Position Summary:
The Patient Support Center Team Lead is responsible for ensuring patients receive the highest level of service and quality by assisting and supporting the staff to provide the best patient experience. The Lead is responsible for conducting new hire training, providing in-the-moment support by answering staff questions, and assisting with escalated patient issues. The Lead spends roughly a quarter of their time on standard tasks and workflows to assist with volume as they review live data and identify areas for improvement or support.
Key Responsibilities:
Lead the team to meet and exceed patient expectations regarding customer service
Provide backup support to the team and ensure department goals are met
Monitor call volume, prioritize work, and distribute workload effectively
Track and measure team goals throughout the day and over time
Monitor schedule adherence and minimize unnecessary distractions to ensure calls are answered timely
Support department workflows including patient scheduling, responding to tickets, benefit verification, prior authorizations, and patient questions
Respond to staff questions in designated communication channels
Assist with escalated patient issues and provide guidance while documenting accordingly
Conduct new hire training for patient scheduling, coordinator, and billing positions
Communicate and reinforce new initiatives, workflow updates, and process improvements in partnership with leadership
Maintain HIPAA compliance and confidentiality at all times
Other duties as assigned
Education and Experience:
High school diploma or GED required
Bachelor's degree preferred
1+ year of experience in a Patient Support Center preferred
2+ years of experience in customer service or healthcare settings required
Previous leadership or team lead experience preferred
Strong verbal and written communication skills
Proficiency in Google Suite, Microsoft Office, and other computer systems
Strong customer service mindset with compassion and professionalism
Ability to maintain confidentiality and comply with HIPAA regulations
Skills & Competencies:
Strong leadership and coaching abilities
Strong attention to detail and ability to maintain accurate records
Ability to multitask and work in a fast-paced environment
Ability to work independently and as part of a team
Dependable, punctual, and able to manage time effectively
Strong problem-solving and conflict resolution skills
Excellent organizational and time management skills
Professional communication and customer service skills
Team-oriented mindset with the ability to motivate and support others
Work Environment & Physical Requirements:
Remote position requiring high-speed internet and a secure HIPAA-compliant workspace
Prolonged sitting and regular computer use required
Exposure to sensitive and confidential patient information
Occasional overtime may be required based on workload and business demands
Why Join GetixHealth?
Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle expertswe're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, andabove allpeople.
Benefits & Incentives:
Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.
Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
Flexible Benefits: Customize your benefits package to fit your personal and family needs.
GetixHealth is an Equal Opportunity and E-Verify Employer.
Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.