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This is a full-time position that reports to our office at 2221 Lakeside Blvd, Richardson, TX 75082. If selected, you will be required to work onsite to this location.

This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, youll help our customers stay connected to what matters the most.

How youll make an impact

As a Business Premier Service Consultant, youll assist Business customers with requests, questions, and inquiries on all products and services offered. In this multi-faceted role, youll be trained to address a broad range of customer service call types including, billing, collections, retention, service activations and changes, credits and adjustments, troubleshooting, advanced technical support and more. Youll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.

What your day-to-day will look like

Youll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&Ts products and services to effectively service and retain customers.

Youll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&Ts products and services.

Youll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.

With your vital knowledge, youll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to keep up with changes to technology

and applications, so you can provide the best resolution for the customer.

Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications.

In this full-time position (40 hours/week) youll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.

What were looking for

Call center or customer service experience.

Flexibility to work any schedule during hours of operation of 7:45am - 7pm Monday - Friday is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.

Desire to work onsite in one of our call centers.

What you can look forward to

Bringing your bilingual skills boosts your earnings with a special pay differential on top of your regular pay! We offer paid training as well as resources to encourage your career growth. Our Business Inbound Call Center Sales earn $22.33 per hour plus an additional 300% (capped) on commissions if all sales goals are met/exceeded. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays).
Paid Parental and Caregiver Leave.
Medical/Dental/Vision coverage
401(k) plan
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre ready to take the lead as the voice of AT&T, wed love to hear from you!

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

#connectourcustomers

Weekly Hours:

Time Type:

Regular

Location:

Richardson, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

","shortDescription","

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#J-18808-Ljbffr","A service organization based in Massachusetts is looking for a Customer Experience & Digital Communications Specialist. This hybrid role combines c...","Hybrid CX & Digital Communications Specialist",[88],["B","3368513507"],"Work at MP RPO","3 days ago","/jobs/3368513507-hybrid-cx-digital-communications-specialist","Orleans, MA, United States","/jobs?keyword=MP+RPO","/jobs?location=Orleans%2C+MA%2C+United+States","/jobs?keyword=Hybrid+CX+%26+Digital+Communications+Specialist",{"_64":65,"_66":89,"_68":90,"_70":91,"_72":92},"Orleans","Orleans, MA, United States, 02653","MA","02653",["D",1777284000000],"Good Samaritan Society","Careers With Purpose
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland.

Facility:

Aberdeen Clinic
Location:

Aberdeen, SD
Address:

3015 3rd Ave SE, Aberdeen, SD 57401, USA
Shift:

8 Hours - Day Shifts
Job Schedule:

Full time
Weekly Hours:

40.00
Salary Range:

$16.25 - $23.00

Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Registration

Greet patients & verifies demographics

Creating, scanning & routing documents or electronic forms

Inform patients what the document is & capture signatures on necessary paperwork

Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures

Collects co-payments, pre-payments, and payments on account balances

May work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule

Obtain and coordinate referrals & conduct pre-authorization

Arrange interpreter services

Check patients in/out

Operate multi-line phone

May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

Additional Duties May Include

Preparation & coordination of charts

Organize supporting provider documents

Initiation & collaboration of patient financial assistance

Track patient visits & health information management on patient accounts

Compile, distribute, administer, and score assessments

Coordination of Telemed appointments

Reminder calls for appointments

Hospital admission

Office duties, such as make copies or send faxes

Qualifications
High school diploma or equivalent preferred. Post‑secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Benefits
Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.

Req Number:

R-0258048
Job Function:

Revenue Cycle
Featured:

No

#J-18808-Ljbffr
","Careers With Purpose
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experie...","Patient Access Representative | Aberdeen Clinic | 40 hrs/week",[107],["B","3523315930"],"Work at Good Samaritan Society","2 days ago","/jobs/3523315930-patient-access-representative-aberdeen-clinic-40-hrs-week","Aberdeen, SD, United States","/jobs?keyword=Good+Samaritan+Society","/jobs?location=Aberdeen%2C+SD%2C+United+States","/jobs?keyword=Patient+Access+Representative+%7C+Aberdeen+Clinic+%7C+40+hrs%2Fweek",{"_64":65,"_66":108,"_68":109,"_70":110,"_72":111},"Aberdeen","Aberdeen, SD, United States, 57401","SD","57401",["D",1777392000000],"Sanford Health","Patient Access Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Facility: Aberdeen Clinic Location: Aberdeen, SD Address: 3015 3rd Ave SE, Aberdeen, SD 57401, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.25 - $23.00 Float position helping to cover several busy suites. Daytime hours, Monday through Friday, with the capability to pick up daytime weekend shifts in Acute Care.
Job Summary Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION - Greet patients & verifies demographics - Creating, scanning & routing documents or electronic forms - Inform patients what the document is & capture signatures on necessary paperwork - Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures - Collects co-payments, pre-payments, and payments on account balances - May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING - Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule - Obtain and coordinate referrals & conduct pre-authorization - Arrange interpreter services - Check patients in/out - Operate multi-line phone - May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
ADDITIONAL DUTIES MAY INCLUDE - Preparation & coordination of charts - Organize supporting provider documents - Initiation & collaboration of patient financial assistance - Track patient visits & health information management on patient accounts - Compile, distribute, administer, and score assessments - Coordination of Telemed appointments - Reminder calls for appointments - Hospital admission - Office duties, such as make copies or send faxes
Qualifications High school diploma or equivalent preferred. Post-secondary education helpful. One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired. May require BLS for certain locations and/or settings.
Benefits Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org . Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
","Patient Access Representative

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the healt...",[121],["B","3521999894"],"Work at Sanford Health","/jobs/3521999894-patient-access-representative-aberdeen-clinic-40-hrs-week","/jobs?keyword=Sanford+Health",{"_64":65,"_66":108,"_68":109,"_70":110,"_72":111},["D",1777280400000],"Midco","Job Summary

This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you'll redefine customer experience, creating meaningful connections with each customer you serve. As a CX Specialist I, you will create meaningful connections with customers by delivering exceptional experiences. In this role, you will build strong relationships while efficiently managing multiple inquiries and resolving concerns related to internet, billing, cable and phone services. Your focus will be on providing accurate, timely and empathetic support while identifying opportunities to enhance customer satisfaction and loyalty.
Responsibilities

Connect with customers to provide solutions for product, service and billing inquiries.
Deliver exceptional customer experiences by building rapport, demonstrating empathy and resolving questions and concerns accurately.
Identify and recommend products and solutions based on individual customer needs, enhancing their understanding of Midco's offerings and options.
Utilize creative problem-solving skills to troubleshoot and address customer questions and concerns.
Follow up with customers in a timely manner when necessary.
Efficiently manage time and handle customer interactions, ensuring accurate responses and high customer satisfaction.
Navigate multiple tools and systems to troubleshoot issues, find resolutions and seamlessly support customers.
Document customer interactions and transactions, including inquiries, complaints, comments, and actions taken, ensuring accurate records.
Maintain strong knowledge of Midco products and services.
Provide feedback and suggest improvements for internal and customer-facing tools and systems.
Participate in training to develop and broaden skill sets and support customer demand.
Make providing an exceptional customer experience a daily focus by embracing the culture of empowerment to do the right thing for the customers.
Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.
Perform other duties as assigned.
Required Qualifications

High school diploma or equivalent (GED).
Basic typing, email and computer skills.
Proficient at using technology including the internet and applications.
Exceptional communication skills, both verbal and written.
Ability to adapt and excel in a fast-paced work environment.
Preferred Qualifications

Previous experience in a customer-service environment is a plus. Comprehensive on-the-job training will be provided.
Work Environment

Inbound and outbound call center environment, wearing a headset.
Extremely time sensitive to meet customer demand.
May be required to work in excess of 40 hours per week.
Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.
Physical Demands

Heavy keyboard/mouse usage required with repetitive movements.
Must remain at your workstation for long periods of time.
Mental Demands

Ability to understand, follow and execute both routine and non-routine verbal and written instructions.
Proficiency in understanding problems and collaborating with others to find alternative solutions.
Clearly articulate instructions and expectations.
Skilled in focusing on the issue at hand without reacting emotionally.
Ability to de-escalate conflicts effectively.
Maintain availability and composure during periods of continuous, high interaction volume.
Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions.

#J-18808-Ljbffr
","Job Summary

This is your opportunity to be part of Midco - a leader in communications and technology! As a member of our team, you'll rede...","Customer Experience Specialist - Aberdeen, SD - Aberdeen, SD",[133],["B","3523345791"],"Work at Midco","/jobs/3523345791-customer-experience-specialist-aberdeen-sd-aberdeen-sd","/jobs?keyword=Midco","/jobs?keyword=Customer+Experience+Specialist+-+Aberdeen%2C+SD+-+Aberdeen%2C+SD",{"_64":65,"_66":108,"_68":109,"_70":110,"_72":111},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

\r\n
Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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