Hotel Front Desk Supervisor
Rolling Hills Hospitality, Louisville, KY, United States
Hotel Front Desk Supervisor
Seeking a committed individual with at least one year of hotel experience to join us as a Hotel Front Desk Supervisor at our Louisville, KY, property. Your main responsibility will be overseeing front desk operations to ensure our guests have an exceptional stay. As the first point of contact for visitors, you play a crucial role in meeting our high customer satisfaction goals.
Additionally, you will have the opportunity to lead a team of staff members who share your dedication to providing outstanding service. If you possess strong leadership skills and a genuine love for interacting with people, we encourage you to submit your application today!
Responsibilities:
Compile and analyze occupancy data and financial reports for the general manager
Manage and balance the front desk budget and acquire office supplies as needed
Provide friendly, efficient customer service through both in-person and phone interactions, answer questions, and resolve issues to guests' satisfaction
Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations
Direct front desk activities and ensure quality customer service that meets our standards of excellence
Qualifications:
Previous experience of at least one year in the hospitality industry
Previous experience of at least two years as a front desk associate, or a similar role in either the hospitality field or a related sector
Skillful bookkeeping capabilities, especially with Microsoft Word and Excel, is preferred
Superior managerial skills, communication abilities, and multitasking capacity
High school diploma or equivalent certification is necessary (GED)
Seeking a committed individual with at least one year of hotel experience to join us as a Hotel Front Desk Supervisor at our Louisville, KY, property. Your main responsibility will be overseeing front desk operations to ensure our guests have an exceptional stay. As the first point of contact for visitors, you play a crucial role in meeting our high customer satisfaction goals.
Additionally, you will have the opportunity to lead a team of staff members who share your dedication to providing outstanding service. If you possess strong leadership skills and a genuine love for interacting with people, we encourage you to submit your application today!
Responsibilities:
Compile and analyze occupancy data and financial reports for the general manager
Manage and balance the front desk budget and acquire office supplies as needed
Provide friendly, efficient customer service through both in-person and phone interactions, answer questions, and resolve issues to guests' satisfaction
Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations
Direct front desk activities and ensure quality customer service that meets our standards of excellence
Qualifications:
Previous experience of at least one year in the hospitality industry
Previous experience of at least two years as a front desk associate, or a similar role in either the hospitality field or a related sector
Skillful bookkeeping capabilities, especially with Microsoft Word and Excel, is preferred
Superior managerial skills, communication abilities, and multitasking capacity
High school diploma or equivalent certification is necessary (GED)