Information Technology Tech I
Fairfax County, VA, Fairfax, VA, United States
Salary :
$59,700.37 - $99,499.92 Annually
Location :
FAIRFAX (EJ27), VA
Job Type:
FT Hourly W BN
Job Number:
26-00629
Department:
Family Services
Opening Date:
04/25/2026
Closing Date:
5/8/2026 11:59 PM Eastern
Pay Grade:
S21
Posting Type:
Open to General Public
Job Announcement
Use your IT technology skills to help protect and improve the lives of children, adults, and families in our community! This position works onsite and handle computer hardware inventory, provide system access to various local and state systems, and support users with various technologies. Learn more about working for DFS, our agency culture, and meet some of our employees online.
Under general supervision, work with other technicians and analysts to provide agencywide support. Assists with PC/telecommunications maintenance and support, onboarding and offboarding of staff, network and application access support to customers, including the coordination of equipment inventory and distribution, and local and state application password resets. Manages and coordinates DFS IT tickets, providing technical guidance to staff with information technology issues. Assists with administering and maintenance of SharePoint sites and user access. Provides excellent customer service for staff.
This position provides comprehensive IT support to all areas of the department and requires a consistent on-site presence to effectively meet operational needs. Due to the nature of the duties and the level of in-person support required, this role is not eligible for teleworking and is expected to work on-site five (5) days per week.
Illustrative Duties
Troubleshoots problems related to PC's and system hardware and software and reports findings to help desk and coordinates problem resolution with vendors as needed;
Monitors network components for inventory purposes;
Assists in installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems and components;
Loads and test computer software;
Creates/updates icons;
Relocates dumb terminals, printers, and reconnecting cables;
Performs password and other various levels of security support on all network systems;
Checks for computer viruses using appropriate software;
Provides help desk and inventory control support;
Collects data on system events and performance for reports and analysis.
Required Knowledge Skills and Abilities
Some knowledge of communications protocol and standards;
Some knowledge of personal computers and personal computer software application packages and development products;
Some knowledge of personal computer and network/telecommunications architecture and equipment;
Ability to communicate technical ideas clearly and effectively both orally and in writing;
Ability to provide one-on-one training and support to computer users;
Ability to perform personal computer, network/telecommunications system troubleshooting, both on software and hardware problems;
Ability to implement or coordinate equipment repairs and solve software problems;
Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of personal computers and data communications equipment;
Ability to maintain records and write reports.
Employment Standards
MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from high school; plus either one year of specialized experience or two years of general experience in the installation and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate's degree in computer science or related field.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and child protective services to the satisfaction of the employer. This role is not eligible for teleworking and is expected to work on-site five (5) days per week at various DFS locations.
PREFERRED QUALIFICATIONS:
Experience providing computer related customer support
Experience managing systems access
Experience managing IT equipment inventory
Experience tracking work in a ticket management system
Experience and proficiency using Microsoft Office software applications, including Word, Excel and Outlook.
Ability to assist users in solving operational problems related to SharePoint.
Knowledge of human services programs and policies.
Excellent organization, multitasking and customer service skills, and strong verbal and written skills.
PHYSICAL REQUIREMENTS:
Ability to lift up to 25 lbs. Ability to input, access, and retrieve information from a computer. Clear and concise oral and written communication skills. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.
#LI-JY1
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage
Group Term Life Insurance
Long Term Disability
LiveWell Program
Flexible Spending Programs
Paid Leave (annual, sick, parental, volunteer activity, and more!)
Paid Holidays
Deferred Compensation
Employee Assistance Program
Employees' Child Care Center
Continuous Learning Opportunities
Please click for a summary of our benefits.
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the
Non-Merit Positions
Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage
Flexible Spending Program
Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade
High school diploma or GED
Some college
Associate's degree
Bachelor's degree
Master's degree
Doctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours
45 to less than 90 quarter hours
90 to less than 135 quarter hours
135 to less than 180 quarter hours
180 or more quarter hours
Less than 30 semester hours
30 to less than 60 semester hours
60 to less than 90 semester hours
90 to less than 120 semester hours
120 or more semester hours
Not applicable
03
Please indicate your area(s) of study or major(s)/minor(s) towards a degree. Check all that apply.
Information technology
Computer science
Information systems
Other (related field)
Other (non-related field)
Not Applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05
How many years of full-equivalent experience do you have in the installation and troubleshooting of personal computers and network/telecommunications systems?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
06
How many years of full-time equivalent experience do you have providing computer related customer support?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
07
How many years of full-time equivalent experience do you have managing systems access?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
08
How many years of full-time equivalent experience do you have managing IT equipment inventory?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
09
How many years of full-time equivalent experience do you have tracking work in a ticket management system?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
10
Are you proficient in any of the following Microsoft Office Suite applications? Check all that apply.
Outlook (Composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments & meetings, managing tasks)
Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes)
PowerPoint (Creating a template and working with a design template; working with graphics, animation and multimedia; building interactive presentations using hyperlinks)
Excel (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents; creating and modifying pivot tables; using formulas and links to other cells/worksheets)
Teams (Creating and editing Teams channel posts; adding members to channels; knowledge of meeting controls such as recording, breakout rooms, screen sharing; understanding teams and SharePoint relationship; manage shared files and permissions)
None of the above
11
Are you able and willing to work on-site five (5) days per week at various DFS locations?
Yes
No
Required Question
$59,700.37 - $99,499.92 Annually
Location :
FAIRFAX (EJ27), VA
Job Type:
FT Hourly W BN
Job Number:
26-00629
Department:
Family Services
Opening Date:
04/25/2026
Closing Date:
5/8/2026 11:59 PM Eastern
Pay Grade:
S21
Posting Type:
Open to General Public
Job Announcement
Use your IT technology skills to help protect and improve the lives of children, adults, and families in our community! This position works onsite and handle computer hardware inventory, provide system access to various local and state systems, and support users with various technologies. Learn more about working for DFS, our agency culture, and meet some of our employees online.
Under general supervision, work with other technicians and analysts to provide agencywide support. Assists with PC/telecommunications maintenance and support, onboarding and offboarding of staff, network and application access support to customers, including the coordination of equipment inventory and distribution, and local and state application password resets. Manages and coordinates DFS IT tickets, providing technical guidance to staff with information technology issues. Assists with administering and maintenance of SharePoint sites and user access. Provides excellent customer service for staff.
This position provides comprehensive IT support to all areas of the department and requires a consistent on-site presence to effectively meet operational needs. Due to the nature of the duties and the level of in-person support required, this role is not eligible for teleworking and is expected to work on-site five (5) days per week.
Illustrative Duties
Troubleshoots problems related to PC's and system hardware and software and reports findings to help desk and coordinates problem resolution with vendors as needed;
Monitors network components for inventory purposes;
Assists in installing, configuring, upgrading, moving, and administering PC, network/telecommunications systems and components;
Loads and test computer software;
Creates/updates icons;
Relocates dumb terminals, printers, and reconnecting cables;
Performs password and other various levels of security support on all network systems;
Checks for computer viruses using appropriate software;
Provides help desk and inventory control support;
Collects data on system events and performance for reports and analysis.
Required Knowledge Skills and Abilities
Some knowledge of communications protocol and standards;
Some knowledge of personal computers and personal computer software application packages and development products;
Some knowledge of personal computer and network/telecommunications architecture and equipment;
Ability to communicate technical ideas clearly and effectively both orally and in writing;
Ability to provide one-on-one training and support to computer users;
Ability to perform personal computer, network/telecommunications system troubleshooting, both on software and hardware problems;
Ability to implement or coordinate equipment repairs and solve software problems;
Ability to read and interpret technical manuals used in the assembly, installation, repair, and operation of personal computers and data communications equipment;
Ability to maintain records and write reports.
Employment Standards
MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from high school; plus either one year of specialized experience or two years of general experience in the installation and troubleshooting of personal computers, network/telecommunications systems; or possession of an associate's degree in computer science or related field.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and child protective services to the satisfaction of the employer. This role is not eligible for teleworking and is expected to work on-site five (5) days per week at various DFS locations.
PREFERRED QUALIFICATIONS:
Experience providing computer related customer support
Experience managing systems access
Experience managing IT equipment inventory
Experience tracking work in a ticket management system
Experience and proficiency using Microsoft Office software applications, including Word, Excel and Outlook.
Ability to assist users in solving operational problems related to SharePoint.
Knowledge of human services programs and policies.
Excellent organization, multitasking and customer service skills, and strong verbal and written skills.
PHYSICAL REQUIREMENTS:
Ability to lift up to 25 lbs. Ability to input, access, and retrieve information from a computer. Clear and concise oral and written communication skills. All duties performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview and may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity.
Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. EEO/AA/TTY.
#LI-JY1
Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage
Group Term Life Insurance
Long Term Disability
LiveWell Program
Flexible Spending Programs
Paid Leave (annual, sick, parental, volunteer activity, and more!)
Paid Holidays
Deferred Compensation
Employee Assistance Program
Employees' Child Care Center
Continuous Learning Opportunities
Please click for a summary of our benefits.
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the
Non-Merit Positions
Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage
Flexible Spending Program
Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade
High school diploma or GED
Some college
Associate's degree
Bachelor's degree
Master's degree
Doctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours
45 to less than 90 quarter hours
90 to less than 135 quarter hours
135 to less than 180 quarter hours
180 or more quarter hours
Less than 30 semester hours
30 to less than 60 semester hours
60 to less than 90 semester hours
90 to less than 120 semester hours
120 or more semester hours
Not applicable
03
Please indicate your area(s) of study or major(s)/minor(s) towards a degree. Check all that apply.
Information technology
Computer science
Information systems
Other (related field)
Other (non-related field)
Not Applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable".
05
How many years of full-equivalent experience do you have in the installation and troubleshooting of personal computers and network/telecommunications systems?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
06
How many years of full-time equivalent experience do you have providing computer related customer support?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
07
How many years of full-time equivalent experience do you have managing systems access?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
08
How many years of full-time equivalent experience do you have managing IT equipment inventory?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
09
How many years of full-time equivalent experience do you have tracking work in a ticket management system?
None
Less than one year
One to less than two years
Two to less than three years
Three to less than four years
Four to less than five years
Five or more years
10
Are you proficient in any of the following Microsoft Office Suite applications? Check all that apply.
Outlook (Composing email messages; sending and receiving email messages; organizing email messages into folders; managing contacts; scheduling appointments & meetings, managing tasks)
Word (Knowledge of common functions such as creating a title; using, modifying, and creating styles; indenting paragraphs; using tabs and tables; inserting a hard page break; using page numbering; creating headers and footers; inserting graphics; adding comments and tracking changes)
PowerPoint (Creating a template and working with a design template; working with graphics, animation and multimedia; building interactive presentations using hyperlinks)
Excel (Basic knowledge of creating a worksheet; performing calculations in a worksheet; modifying and formatting a worksheet; printing workbook contents; creating and modifying pivot tables; using formulas and links to other cells/worksheets)
Teams (Creating and editing Teams channel posts; adding members to channels; knowledge of meeting controls such as recording, breakout rooms, screen sharing; understanding teams and SharePoint relationship; manage shared files and permissions)
None of the above
11
Are you able and willing to work on-site five (5) days per week at various DFS locations?
Yes
No
Required Question