Vehicle Delivery Center Front Desk
Penske Vehicle Services, Plano, TX, United States
Penske Vehicle Delivery Center Job
The Penske Vehicle Delivery Center (VDC) is responsible for the tracking, preparation, registration, exchange, and disposal of Toyota employee lease vehicles and pool/loaner fleet vehicles. A variety of computer applications and software are utilized to ensure compliance with State and Department of Motor Vehicles regulations, as well as Toyota employee policies.
Essential Job Functions:
Greet guests and provide excellent customer service
Ensure the Front Desk is neat, presentable, and equipped with all necessary forms and paperwork
Answer team member questions while displaying a general understanding of the employee lease benefit program
Forward guests to others on the team as needed to address specific questions or situations
Check in guests for complimentary car washes and notify guests when their vehicles are completed
Complete a "Return Survey" for off-lease returned vehicles to document mileage and any damage or excessive wear and tear
Collect, label and properly store keys for vehicles on the VDC lot
Monitor and assist with scheduling pool vehicle reservations whether online, in-person, by email or phone
Check out pool vehicles when reserved and verify/inspect pool vehicle returns
Communicate with Porter team to stage and organize lease and pool vehicles in correct parking locations
Assist lease deliveries team as needed
Other duties as assigned by Leadership
Qualifications
High School diploma or GED required, associate or bachelor's degree preferred
Excellent customer service skills; strong verbal and written communication
Must be a high energy individual with a strong work ethic and desire to succeed
Strong analytical and computer skills
MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Must be able to multi-task while ensuring follow up and execution of required tasks
High degree of organization and ability to work effectively in a fast-paced environment
The Penske Vehicle Delivery Center (VDC) is responsible for the tracking, preparation, registration, exchange, and disposal of Toyota employee lease vehicles and pool/loaner fleet vehicles. A variety of computer applications and software are utilized to ensure compliance with State and Department of Motor Vehicles regulations, as well as Toyota employee policies.
Essential Job Functions:
Greet guests and provide excellent customer service
Ensure the Front Desk is neat, presentable, and equipped with all necessary forms and paperwork
Answer team member questions while displaying a general understanding of the employee lease benefit program
Forward guests to others on the team as needed to address specific questions or situations
Check in guests for complimentary car washes and notify guests when their vehicles are completed
Complete a "Return Survey" for off-lease returned vehicles to document mileage and any damage or excessive wear and tear
Collect, label and properly store keys for vehicles on the VDC lot
Monitor and assist with scheduling pool vehicle reservations whether online, in-person, by email or phone
Check out pool vehicles when reserved and verify/inspect pool vehicle returns
Communicate with Porter team to stage and organize lease and pool vehicles in correct parking locations
Assist lease deliveries team as needed
Other duties as assigned by Leadership
Qualifications
High School diploma or GED required, associate or bachelor's degree preferred
Excellent customer service skills; strong verbal and written communication
Must be a high energy individual with a strong work ethic and desire to succeed
Strong analytical and computer skills
MS Office Suite (Outlook, Teams, Word, Excel, PowerPoint, etc.)
Must be able to multi-task while ensuring follow up and execution of required tasks
High degree of organization and ability to work effectively in a fast-paced environment