Member Service Specialist II - Floating
Americas Credit Union, Tacoma, WA, United States
Member Service Specialist II - Floating
South Tacoma Branch - Tacoma, WA 98408 Start Date 01/12/2026 End Date 05/04/2026
Overview
Salary Range $18.50 - $32.89 Hourly Position Type Part-Time; 38 Hours Job Shift Day Education Level High School or GED Category Customer Service
Member Service Specialist II
ACU is on the hunt for a dynamic and driven Member Service Specialist II (MSSII) to join our exceptional team, you'll have the opportunity to work in all thirteen branches of our credit union. So if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary
What you'll do:
Help credit union members with transactions in a friendly way
Handle various transactions and providing expert guidance to our members
Become the go-to expert on teller transaction codes and check cashing
Manage accounts with the utmost attention to detail
Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards
Assist members with any issues related to unauthorized use of ATM/Visa debit cards
Balance daily transactions and cash totals with accuracy, efficiency, and timeliness
Showcase effective oral and written communication with all credit union employees
Attend monthly staff meetings and actively participating in assigned training sessions
Branch Hours Monday - Friday: 9:00am - 5:30pm Saturday- 10:00am-2:00pm
The pay range:
$18.50 - $32.89.
Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $18.50-$25.74.
What you need:
High school diploma or equivalent
One to two years of financial institution experience
Must be bondable to pass a background and credit check
What you'll bring:
One to two years of financial institution experience
bonus points if you've handled loans and new accounts!
Quick and accurate computer skills
Friendly and great with people
you'll make members feel welcome
Problem-solving skills
Good at writing and talking
Motivated and organized
you'll rock under pressure
What we offer:
Generous PTO (Paid Time Off)
11 Paid holidays
Paid Bereavement Leave
Paid Jury Duty leave
Training and advancement opportunities
401k with match up to 6%
Mortgage discounts
Paid volunteering at ACU sponsored events
Bonus opportunities
Company paid long term disability and life insurance
Full Medical, Vision and Dental benefits
Annual employee event for all staff and their families
Employee Assistant Program (EAP)
and more!
Grow with us:
We'll help you grow with awesome training programs:
Teller Essentials (complete within 30 days)
get those basics down!
Product Fitness (within 6 months)
unleash your selling powers!
MSR Advance Program (within 1 year)
master member service!
BAI training courses
become a banking champ!
ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.
Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.
South Tacoma Branch - Tacoma, WA 98408 Start Date 01/12/2026 End Date 05/04/2026
Overview
Salary Range $18.50 - $32.89 Hourly Position Type Part-Time; 38 Hours Job Shift Day Education Level High School or GED Category Customer Service
Member Service Specialist II
ACU is on the hunt for a dynamic and driven Member Service Specialist II (MSSII) to join our exceptional team, you'll have the opportunity to work in all thirteen branches of our credit union. So if you're ready to make a real impact on people's lives, keep reading, because this could be the start of something extraordinary
What you'll do:
Help credit union members with transactions in a friendly way
Handle various transactions and providing expert guidance to our members
Become the go-to expert on teller transaction codes and check cashing
Manage accounts with the utmost attention to detail
Take charge of issuing, reissuing, or hot carding ATM cards/Visa Debit cards
Assist members with any issues related to unauthorized use of ATM/Visa debit cards
Balance daily transactions and cash totals with accuracy, efficiency, and timeliness
Showcase effective oral and written communication with all credit union employees
Attend monthly staff meetings and actively participating in assigned training sessions
Branch Hours Monday - Friday: 9:00am - 5:30pm Saturday- 10:00am-2:00pm
The pay range:
$18.50 - $32.89.
Our compensation structure is designed to accommodate candidates with diverse levels of expertise and experience, offering opportunities for growth over time. The target hiring range for this role is $18.50-$25.74.
What you need:
High school diploma or equivalent
One to two years of financial institution experience
Must be bondable to pass a background and credit check
What you'll bring:
One to two years of financial institution experience
bonus points if you've handled loans and new accounts!
Quick and accurate computer skills
Friendly and great with people
you'll make members feel welcome
Problem-solving skills
Good at writing and talking
Motivated and organized
you'll rock under pressure
What we offer:
Generous PTO (Paid Time Off)
11 Paid holidays
Paid Bereavement Leave
Paid Jury Duty leave
Training and advancement opportunities
401k with match up to 6%
Mortgage discounts
Paid volunteering at ACU sponsored events
Bonus opportunities
Company paid long term disability and life insurance
Full Medical, Vision and Dental benefits
Annual employee event for all staff and their families
Employee Assistant Program (EAP)
and more!
Grow with us:
We'll help you grow with awesome training programs:
Teller Essentials (complete within 30 days)
get those basics down!
Product Fitness (within 6 months)
unleash your selling powers!
MSR Advance Program (within 1 year)
master member service!
BAI training courses
become a banking champ!
ACU is an Equal Opportunity and Affirmative Action Disability/Veteran employer. As an Equal Opportunity Employer, we hire and retain the best-qualified people without regard to marital status, race, religion, color, national origin, disability, age, or any other characteristic protected by law.
Principals only. Recruiters, please don't contact this job poster. Do not contact us with unsolicited services or offers.