Bilingual Remote Full-Time Permanent Customer Experience Specialist
Signet Jewelers Ltd., Akron, OH, United States
Customer Experience Specialist
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People
and the love their actions inspire
are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you
rewarding opportunities to impact the lives of others and inspire love. Join us!
As a customer experience specialist, you will be the first point of contact for customers who call our customer service center. You will help support flagship brands like Kay, Jared, Zales, Peoples and Banter, ensuring that every customer feels valued and supported after the interaction.
Responsibilities
Provide professional, courteous and grateful assistance on every phone call
Offer exceptional and personalized solutions that fit each customer's needs
Maintain accurate records of interactions and transactions
Perform multiple tasks confidently: document, research and interact with customers in real time
Demonstrate strong telephone etiquette and represent Signet positively at all times
Meet or exceed production expectations, call efficiency, schedule adherence and quality
Manage escalated concerns with empathy, patience and professionalism
Requirements
Previous experience in customer service or client support
Strong verbal and written communication skills in English and Spanish
Ability to multitask with precision and attention to detail
Comfortable with data entry, Microsoft Word, Excel and basic math
Analytical mindset to interpret feedback and improve continuously
Bilingual skills valued (especially Spanish)
Why You'll Love Joining Our Team
Join an inclusive and diverse culture where you matter
Work safely and comfortably from home: we provide all necessary equipment
Competitive starting salary of $16.50/hour, plus opportunities for seasonal overtime
Employee discounts
Bilingual salary differential in Spanish available (required to pass an oral and written proficiency test)
Up to 6 weeks of paid training, plus ongoing coaching and development
Cross-training opportunities (e.g., chat support)
Earn referral bonuses when people you refer complete 60 days!
Full medical, dental and vision insurance for you and your family
Generous 401(k) contribution after just one year to help secure your financial future
Send your application today! If you are passionate about delivering exceptional customer experience and want to develop your career with a leading industry player, we would love to meet you!
Interviews will be conducted via Microsoft Teams (with camera on and recorded to ensure quality). Make sure you have Teams installed before the scheduled interview date. More details will be provided after selection.
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People
and the love their actions inspire
are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you
rewarding opportunities to impact the lives of others and inspire love. Join us!
As a customer experience specialist, you will be the first point of contact for customers who call our customer service center. You will help support flagship brands like Kay, Jared, Zales, Peoples and Banter, ensuring that every customer feels valued and supported after the interaction.
Responsibilities
Provide professional, courteous and grateful assistance on every phone call
Offer exceptional and personalized solutions that fit each customer's needs
Maintain accurate records of interactions and transactions
Perform multiple tasks confidently: document, research and interact with customers in real time
Demonstrate strong telephone etiquette and represent Signet positively at all times
Meet or exceed production expectations, call efficiency, schedule adherence and quality
Manage escalated concerns with empathy, patience and professionalism
Requirements
Previous experience in customer service or client support
Strong verbal and written communication skills in English and Spanish
Ability to multitask with precision and attention to detail
Comfortable with data entry, Microsoft Word, Excel and basic math
Analytical mindset to interpret feedback and improve continuously
Bilingual skills valued (especially Spanish)
Why You'll Love Joining Our Team
Join an inclusive and diverse culture where you matter
Work safely and comfortably from home: we provide all necessary equipment
Competitive starting salary of $16.50/hour, plus opportunities for seasonal overtime
Employee discounts
Bilingual salary differential in Spanish available (required to pass an oral and written proficiency test)
Up to 6 weeks of paid training, plus ongoing coaching and development
Cross-training opportunities (e.g., chat support)
Earn referral bonuses when people you refer complete 60 days!
Full medical, dental and vision insurance for you and your family
Generous 401(k) contribution after just one year to help secure your financial future
Send your application today! If you are passionate about delivering exceptional customer experience and want to develop your career with a leading industry player, we would love to meet you!
Interviews will be conducted via Microsoft Teams (with camera on and recorded to ensure quality). Make sure you have Teams installed before the scheduled interview date. More details will be provided after selection.