Processor I, Gap Claims
CareGard Warranty Services, Grapevine, TX, United States
Processor I, GAP Claims
Join our team and be part of something truly transformational! Right now, we are seeking a detail-oriented Processor I to join our GAP Claims team. This opportunity is ideal for a professional with at least six months of hands-on GAP claims experience within the aftermarket automotive industry who thrives in a customer-oriented environment. In this role, you will deliver accurate and timely claim resolutions while maintaining effective communication across key internal departments and external third parties. Are you someone who takes ownership, solves problems with confidence, and makes a meaningful impact?
The Processor I, GAP Claims is responsible for reviewing, processing, and adjudicating Guaranteed Asset Protection (GAP) claims in accordance with company guidelines, policy provisions, lender requirements, and applicable state and federal regulations. The ideal candidate is detail-oriented, strong and effective communicator, has high emotional intelligence, loves problem solving, and has a customer focused mindset. Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, someone who is more interested in joining a close-knit team and not just finding another job.
About us: Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Top Responsibilities
Review and process GAP claims from initial submission through final resolution
Verify claim eligibility by analyzing contracts, loan documents, payoff statements, insurance settlements, total loss documentation, and various other documents required
Ensure all required documentation is complete, accurate, and compliant with policy terms
Calculate GAP benefits accurately and issue payments within established service-level standards
Communicate professionally with lenders, dealerships, insurance carriers, customers, and internal teams to obtain missing information and provide claim status updates
Identify discrepancies, potential fraud, or coverage issues and escalate as appropriate
Minimum Qualifications
A minimum of six months' experience working with GAP claims with a TPA Warranty company
Strong communication skills, both verbally and in writing
Be able to type 45 WPM
1 year of customer service
1 year of document processing and retrieval
Bilingual
Spanish/English (Preferred)
Proficient computer skills, including Office 365
Proficient data entry accuracy
Benefits Offered
401k Match
Company provided Life Insurance & Short-Term Disability
Professional Development
Health/Dental/Vision insurance
Nine Paid Holidays
No weekends
Paid Time off
Employee Engagement & Birthday Celebrations
Salary Range: $16.00 to $25.00, based on experience Must be authorized to work in the U.S. We are unable to sponsor work visas.
Join our team and be part of something truly transformational! Right now, we are seeking a detail-oriented Processor I to join our GAP Claims team. This opportunity is ideal for a professional with at least six months of hands-on GAP claims experience within the aftermarket automotive industry who thrives in a customer-oriented environment. In this role, you will deliver accurate and timely claim resolutions while maintaining effective communication across key internal departments and external third parties. Are you someone who takes ownership, solves problems with confidence, and makes a meaningful impact?
The Processor I, GAP Claims is responsible for reviewing, processing, and adjudicating Guaranteed Asset Protection (GAP) claims in accordance with company guidelines, policy provisions, lender requirements, and applicable state and federal regulations. The ideal candidate is detail-oriented, strong and effective communicator, has high emotional intelligence, loves problem solving, and has a customer focused mindset. Lastly, we are looking for a person who is interested in being a part of something bigger than themselves, someone who is more interested in joining a close-knit team and not just finding another job.
About us: Under the name of CareGard Warranty Services, Automotive Financial Group (AFG) was founded in 1994. Within the past 30 years AFG has become a leader in vehicle service contracts and protection products. Through partnerships with car dealerships, finance companies, and automotive manufacturers (OEM), CareGard has redefined the standards of service in the automotive industry. Driven by a profound mission to enhance the automotive landscape, CareGard has tirelessly worked towards nurturing talent and fostering a culture rooted in values of trust and reliability. Today, it stands as a titan among extended warranty providers, celebrated for its exceptional Google ratings and unwavering commitment to excellence.
Top Responsibilities
Review and process GAP claims from initial submission through final resolution
Verify claim eligibility by analyzing contracts, loan documents, payoff statements, insurance settlements, total loss documentation, and various other documents required
Ensure all required documentation is complete, accurate, and compliant with policy terms
Calculate GAP benefits accurately and issue payments within established service-level standards
Communicate professionally with lenders, dealerships, insurance carriers, customers, and internal teams to obtain missing information and provide claim status updates
Identify discrepancies, potential fraud, or coverage issues and escalate as appropriate
Minimum Qualifications
A minimum of six months' experience working with GAP claims with a TPA Warranty company
Strong communication skills, both verbally and in writing
Be able to type 45 WPM
1 year of customer service
1 year of document processing and retrieval
Bilingual
Spanish/English (Preferred)
Proficient computer skills, including Office 365
Proficient data entry accuracy
Benefits Offered
401k Match
Company provided Life Insurance & Short-Term Disability
Professional Development
Health/Dental/Vision insurance
Nine Paid Holidays
No weekends
Paid Time off
Employee Engagement & Birthday Celebrations
Salary Range: $16.00 to $25.00, based on experience Must be authorized to work in the U.S. We are unable to sponsor work visas.