Patient Coordinator - Physical Therapy Office
Body Harmony Physical Therapy, New York, NY, United States
Patient Care Coordinator
Body Harmony Physical Therapy, PLLC in New York City is a physical therapist owned private practice located in the downtown NYC area, specializing in Pelvic Floor Rehabilitation and Orthopedic Rehabilitation.
Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.
Responsibilities:
Patient Communication and Support:
Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
Appointment Scheduling and Coordination:
Manage appointment schedules for healthcare providers.
Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
Insurance Verification and Billing:
Verify patients' insurance coverage and eligibility prior to appointments.
Assist patients with insurance-related inquiries and billing issues.
Medical Records Management:
Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
Facilitate the transfer of medical records between healthcare providers as needed.
Care Coordination and Referrals:
Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
Patient Education and Advocacy:
Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.
Qualifications:
Previous experience in healthcare administration, patient services, or retail and customer service roles.
Strong communication, interpersonal, and organizational skills.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Compassion, empathy, and a patient-centered approach to care delivery.
** We will train and mentor the right candidate**
Hours: Mornings starting at 7:30 am, flexible regarding number of hours
Body Harmony Physical Therapy, PLLC in New York City is a physical therapist owned private practice located in the downtown NYC area, specializing in Pelvic Floor Rehabilitation and Orthopedic Rehabilitation.
Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.
Responsibilities:
Patient Communication and Support:
Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
Appointment Scheduling and Coordination:
Manage appointment schedules for healthcare providers.
Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
Insurance Verification and Billing:
Verify patients' insurance coverage and eligibility prior to appointments.
Assist patients with insurance-related inquiries and billing issues.
Medical Records Management:
Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
Facilitate the transfer of medical records between healthcare providers as needed.
Care Coordination and Referrals:
Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
Patient Education and Advocacy:
Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.
Qualifications:
Previous experience in healthcare administration, patient services, or retail and customer service roles.
Strong communication, interpersonal, and organizational skills.
Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
Compassion, empathy, and a patient-centered approach to care delivery.
** We will train and mentor the right candidate**
Hours: Mornings starting at 7:30 am, flexible regarding number of hours