Customer Service Advocate
Navstar Inc., Fort George G Meade, MD, United States
Customer Service Advocate
Ft. Meade, MD (on-site) TS/SCI w/ FS Poly
Position Summary: The CSA is primarily responsible for communication and front, middle and back-end processing of Resume and Prepub Requests.
Provide processing status updates to requesters when requested.
Process unclassified mail.
Assign a tracking number based on one-up listing
The number of resumes reviewed per year is estimated at 10,000 per year. The number of pre-publication reviews per year is estimated at 1,000 per year.
Provide status updates to public release review requesters.
Track public release review status to completion
Provide metrics of public release review requests/reviewed monthly.
Document and manage queues (log in system, assign case number, categorize etc.) for Pre-Publication and Resume Review requests.
Provide initial review of material submitted for review to ensure that all required information and approvals are included in accordance with SPP procedures;
Issue standard receipts to submitters confirming receipt of submission of review.
Perform database entry/query for status on pre-pub/resume review requests.
Respond to telephone and email queries; and
Provide standard final responses to submitters at the direction of government reviewers.
Reviews shall be completed with at least a 90% accuracy rate in accordance with the classification and declassification guides and pre-pub and resume review SOPs.
Requirements: Active Top Secret SCI clearance with FS Polygraph Qualifications: 0-2 years performing the duties of the position: Level A 2-4 years performing the duties of the position: Level B 4+ years performing the duties of the position: Level C Education: High School Diploma Attention to detail is also mandatory for this position. Interaction with other components requires a friendly, can-do attitude Benefits:
15 days paid time off per year
11 paid holidays per year
Medical, Dental & Vision
401(k) Plan with matching
Tuition assistance
Disability insurance
Referral Bonuses
group id: RTL253009
Ft. Meade, MD (on-site) TS/SCI w/ FS Poly
Position Summary: The CSA is primarily responsible for communication and front, middle and back-end processing of Resume and Prepub Requests.
Provide processing status updates to requesters when requested.
Process unclassified mail.
Assign a tracking number based on one-up listing
The number of resumes reviewed per year is estimated at 10,000 per year. The number of pre-publication reviews per year is estimated at 1,000 per year.
Provide status updates to public release review requesters.
Track public release review status to completion
Provide metrics of public release review requests/reviewed monthly.
Document and manage queues (log in system, assign case number, categorize etc.) for Pre-Publication and Resume Review requests.
Provide initial review of material submitted for review to ensure that all required information and approvals are included in accordance with SPP procedures;
Issue standard receipts to submitters confirming receipt of submission of review.
Perform database entry/query for status on pre-pub/resume review requests.
Respond to telephone and email queries; and
Provide standard final responses to submitters at the direction of government reviewers.
Reviews shall be completed with at least a 90% accuracy rate in accordance with the classification and declassification guides and pre-pub and resume review SOPs.
Requirements: Active Top Secret SCI clearance with FS Polygraph Qualifications: 0-2 years performing the duties of the position: Level A 2-4 years performing the duties of the position: Level B 4+ years performing the duties of the position: Level C Education: High School Diploma Attention to detail is also mandatory for this position. Interaction with other components requires a friendly, can-do attitude Benefits:
15 days paid time off per year
11 paid holidays per year
Medical, Dental & Vision
401(k) Plan with matching
Tuition assistance
Disability insurance
Referral Bonuses
group id: RTL253009