Patient Access Representative - FT, Evening (3P-11:30P) - Cherry Hill ED
Jefferson, Cherry Hill, NJ, United States
Patient Access Representative
Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.
Job Responsibilities
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
Requests photo ID and insurance cards, scanning copies
Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability. Ensures proper referral and authorizations are on file as needed.
Completes all activities with adherence to departmental and institutional protocols
Assures regulatory and compliance requirements are met
Achieves individual and team performance metrics
Communicates and collects out-of-pocket liability from patients at the time of service
Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)
Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
Strong verbal and written communication and customer service skills
Meticulous attention to detail
Minimum Education and Experience Requirements
Required High School Diploma or GED, Associates degree in healthcare or business administration preferredANDEmergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.
Salary Range
$17.00 to $21.89 Hourly
The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.
Work Shift
Workday Evening (United States of America)
Worker Sub Type
Regular
Employee Entity
Kennedy University Hospitals, Inc
Primary Location Address
2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America
Provides a positive patient experience to patients and families. Demonstrates strong communication and customer service skills while registering patients. Accurately searches and selects the correct patient. Gathers complete and accurate demographic and insurance information from patients and families. Identifies uninsured patients for referral to Medical Assistance/Charity Care evaluation. Retrieves orders, confirms medical necessity and answers phones for outpatient visits. Gathers worker's comp or auto insurance information from accident patients, collects patient out-of-pocket liability/copays, verifies insurance, and confirms referrals and authorizations are on file, if required.
Job Responsibilities
Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
Gathers accurate demographic information to identify Jefferson patients who have an existing medical record number or new Jefferson patients who need a medical record number assigned
Requests photo ID and insurance cards, scanning copies
Records complete and accurate demographic and insurance information. Entering orders and confirming medical necessity for outpatient visits, if appropriate. Interviewing patients to accurately complete the Medicare Secondary Payer (MSPQ) questionnaire for all Medicare patients.
Uses RTE (Real Time Eligibility), Phreesia or payer websites to verify patients' insurance coverage and benefits including patient's out of pocket liability. Ensures proper referral and authorizations are on file as needed.
Completes all activities with adherence to departmental and institutional protocols
Assures regulatory and compliance requirements are met
Achieves individual and team performance metrics
Communicates and collects out-of-pocket liability from patients at the time of service
Rotates assignment to all points of service areas within Patient Access (Outpatient Registration and Emergency Department)
Proficient with computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner
Knowledge of medical terminology and/or third-party insurance coverage including managed care plans
Strong verbal and written communication and customer service skills
Meticulous attention to detail
Minimum Education and Experience Requirements
Required High School Diploma or GED, Associates degree in healthcare or business administration preferredANDEmergency Department: Minimum 3 years experience in hospital, physician practice, or other related healthcare environment customer service. Prior registration experience in Emergency Dept preferred. Current Jefferson Seamless Access Representatives with a minimum of 1 year of experience will be considered as meeting the experience requirement.
Salary Range
$17.00 to $21.89 Hourly
The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.
Work Shift
Workday Evening (United States of America)
Worker Sub Type
Regular
Employee Entity
Kennedy University Hospitals, Inc
Primary Location Address
2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America