GUEST SERVICE AGENTS
The Jay Odom Group, Fort Walton Beach, FL, United States
Guest Service Agent
Immediate Supervisor
:
Assistant General Manager and General Manager
Job Summary
:
Guest Service Agent performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Odom Hotelz guests receive a safe and secure place to stay with friendly, attentive service. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Essential Job Functions
:
- Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
Display a positive, upbeat attitude.
Provide information about the hotel, its facilities, and services.
Familiar with property security and key control procedures, as well as fire safety procedures.
Completes paperwork necessary for front desk operation.
Perform tasks assigned by the Assistant General Manager or General Manager.
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods
Ability to handle stressful situations calmly and professionally
Necessary Skills and Attributes :
Excellent verbal, comprehension, listening, and critical thinking skills
Adaptability
Guest relations skills
Greet guests in a friendly and professional manner
Perform check-in and check-out procedures efficiently
Manage reservations, cancellations, and room assignments
Answer phone calls and respond to guest inquiries
Handle guest complaints and resolve issues in a timely manner
Process payments and maintain accurate records
Provide information about hotel services, amenities, and local attractions
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Maintain a clean and organized front desk area
Formal Education
:
High School Diploma or equivalent
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Basic computer skills (experience with hotel management systems is a plus)
Ability to multitask and work in a fast-paced environment
Professional appearance and positive attitude
Physical Requirements
:
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.
Immediate Supervisor
:
Assistant General Manager and General Manager
Job Summary
:
Guest Service Agent performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Odom Hotelz guests receive a safe and secure place to stay with friendly, attentive service. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Essential Job Functions
:
- Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
Display a positive, upbeat attitude.
Provide information about the hotel, its facilities, and services.
Familiar with property security and key control procedures, as well as fire safety procedures.
Completes paperwork necessary for front desk operation.
Perform tasks assigned by the Assistant General Manager or General Manager.
Ability to work flexible schedules, including weekends and holidays
Ability to stand for extended periods
Ability to handle stressful situations calmly and professionally
Necessary Skills and Attributes :
Excellent verbal, comprehension, listening, and critical thinking skills
Adaptability
Guest relations skills
Greet guests in a friendly and professional manner
Perform check-in and check-out procedures efficiently
Manage reservations, cancellations, and room assignments
Answer phone calls and respond to guest inquiries
Handle guest complaints and resolve issues in a timely manner
Process payments and maintain accurate records
Provide information about hotel services, amenities, and local attractions
Coordinate with housekeeping and maintenance to ensure guest satisfaction
Maintain a clean and organized front desk area
Formal Education
:
High School Diploma or equivalent
Previous customer service or hospitality experience preferred
Strong communication and interpersonal skills
Basic computer skills (experience with hotel management systems is a plus)
Ability to multitask and work in a fast-paced environment
Professional appearance and positive attitude
Physical Requirements
:
While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 25 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.