Call Center Agent- Experience Preferred - Bilingual (English/ Portuguese)
Nirvana Healthcare, West Orange, NJ, United States
Job Description:
Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.
Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner.
Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
Taking messages for Providers.
Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
Making audit calls.
Requirements:
High school diploma or equivalent.
Proven customer service experience in a call center environment, preferably in healthcare preferred
Excellent communication skills, both verbal and written.
Ability to multitask, prioritize, and manage time effectively.
Bilingual proficiency (English and Portuguese).
We Offer:
Competitive compensation package.
Comprehensive benefits including health insurance, retirement plans, and paid time off.
Supportive work culture focused on professional development and continuing education.
Opportunity to work in a growing field with a focus on improving patient outcomes.
Two (2) weeks paid training.
Uniforms provided.
Working Hours:
Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Commensurate with experience
Expected hours: 37.5 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance
Schedule:
Evening shift
Monday to Friday
Weekends as needed
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Essex County, NJ (Preferred)
Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.
Responsibilities:
Handle inbound and outbound calls in a professional and courteous manner.
Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
Taking messages for Providers.
Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
Making audit calls.
Requirements:
High school diploma or equivalent.
Proven customer service experience in a call center environment, preferably in healthcare preferred
Excellent communication skills, both verbal and written.
Ability to multitask, prioritize, and manage time effectively.
Bilingual proficiency (English and Portuguese).
We Offer:
Competitive compensation package.
Comprehensive benefits including health insurance, retirement plans, and paid time off.
Supportive work culture focused on professional development and continuing education.
Opportunity to work in a growing field with a focus on improving patient outcomes.
Two (2) weeks paid training.
Uniforms provided.
Working Hours:
Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Commensurate with experience
Expected hours: 37.5 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid sick time
Paid time off
Vision insurance
Schedule:
Evening shift
Monday to Friday
Weekends as needed
Experience:
Customer service: 1 year (Preferred)
Ability to Commute:
Essex County, NJ (Preferred)