People Success (HR) Operations Coordinator
LendingClub, Lehi, UT, United States
People Success Operations Coordinator
LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About the Role
The People Success Operations Coordinator will provide support for all core human resource operations, with a primary focus on the contingent worker population. This role requires strong attention to detail, and the ability to follow established procedures, while executing HR processes with the utmost confidentiality. The People Success Operations Coordinator executes routine tasks mainly across the contingent worker lifecycle including, but not limited to, onboarding, system access, contract extensions and off-boarding. Working with cross-functional teams, the coordinator follows established protocols to ensure compliance with Federal, State, and City regulations.
What You'll Do
Coordinate contingent worker engagement setup and updates in Workday, including validating onboarding requests to ensure compliance with internal controls, process, and policy.
Escalate requests that fall outside of policy
Support data integrity across HR systems, including conducting monthly SOX audits
Support pre and post onboarding logistics as applicable (provisioning coordination, equipment requests, badges)
Execute and monitor lifecycle transactions (engagement extensions, manager/scope updates, early terminations, offboarding) and propose incremental process improvements
Build and maintain effective working relationships with internal and external stakeholders to ensure smooth operations
Identify opportunities to improve workflows, including the use of AI where appropriate, to increase efficiency, reduce manual steps, and strengthen process quality
Respond to inquiries from hiring managers, vendors, and contingent workers, applying program and policy knowledge to provide accurate and timely solutions
Additional Support as Needed
Present New Hire Orientation sessions, managing logistics, setup, and participant tracking
Follow control measures for compensation administration, including validation protocols for one-time payments and severance calculations
Evaluate and respond to employee inquiries and external agency requests, applying People Operations knowledge to provide accurate and timely solutions
Support People Success projects as assigned
About You
12 years of experience in administration, HR/People Operations, staffing/vendor coordination, or procurement operations; bachelor's degree in a related field or equivalent experience
Proficiency in Excel (basic formulas, VLOOKUP, pivot tables, data entry) and Microsoft Office Suite is required
Demonstrated ability to follow directions and established procedures with strong attention to detail and accuracy
Experience with HRIS systems, such as Workday, ADP, or similar platforms (e.g., ADP, JIRA or similar) is preferred
Excellent written and verbal communication skills, with the ability to interact effectively with managers and cross-functional partners
Highly organized and detail-oriented; able to manage multiple tasks and shifting priorities
Trusted with confidential information, maintaining appropriate controls and discretion
Familiarity with HR/contingent workforce processes is a plus
Proactive problem solver who anticipates needs and proposes practical, incremental improvements
AI tools are already part of how you navigate the world; you use them to research, write, problem-solve, and learn faster. You're ready to bring that same instinct to your work at LendingClub and curious about how those habits translate into real impact
Work Location Lehi The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Primarily MT Travel Requirements If you need to travel for work, LendingClub will cover your travel related expenses.
Compensation
The target base salary range for this position is $20-24/hr. The base pay of the role will be determined by job-related knowledge, experience, education, skills, and location.We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
LendingClub (soon to be Happen Bank) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.
About the Role
The People Success Operations Coordinator will provide support for all core human resource operations, with a primary focus on the contingent worker population. This role requires strong attention to detail, and the ability to follow established procedures, while executing HR processes with the utmost confidentiality. The People Success Operations Coordinator executes routine tasks mainly across the contingent worker lifecycle including, but not limited to, onboarding, system access, contract extensions and off-boarding. Working with cross-functional teams, the coordinator follows established protocols to ensure compliance with Federal, State, and City regulations.
What You'll Do
Coordinate contingent worker engagement setup and updates in Workday, including validating onboarding requests to ensure compliance with internal controls, process, and policy.
Escalate requests that fall outside of policy
Support data integrity across HR systems, including conducting monthly SOX audits
Support pre and post onboarding logistics as applicable (provisioning coordination, equipment requests, badges)
Execute and monitor lifecycle transactions (engagement extensions, manager/scope updates, early terminations, offboarding) and propose incremental process improvements
Build and maintain effective working relationships with internal and external stakeholders to ensure smooth operations
Identify opportunities to improve workflows, including the use of AI where appropriate, to increase efficiency, reduce manual steps, and strengthen process quality
Respond to inquiries from hiring managers, vendors, and contingent workers, applying program and policy knowledge to provide accurate and timely solutions
Additional Support as Needed
Present New Hire Orientation sessions, managing logistics, setup, and participant tracking
Follow control measures for compensation administration, including validation protocols for one-time payments and severance calculations
Evaluate and respond to employee inquiries and external agency requests, applying People Operations knowledge to provide accurate and timely solutions
Support People Success projects as assigned
About You
12 years of experience in administration, HR/People Operations, staffing/vendor coordination, or procurement operations; bachelor's degree in a related field or equivalent experience
Proficiency in Excel (basic formulas, VLOOKUP, pivot tables, data entry) and Microsoft Office Suite is required
Demonstrated ability to follow directions and established procedures with strong attention to detail and accuracy
Experience with HRIS systems, such as Workday, ADP, or similar platforms (e.g., ADP, JIRA or similar) is preferred
Excellent written and verbal communication skills, with the ability to interact effectively with managers and cross-functional partners
Highly organized and detail-oriented; able to manage multiple tasks and shifting priorities
Trusted with confidential information, maintaining appropriate controls and discretion
Familiarity with HR/contingent workforce processes is a plus
Proactive problem solver who anticipates needs and proposes practical, incremental improvements
AI tools are already part of how you navigate the world; you use them to research, write, problem-solve, and learn faster. You're ready to bring that same instinct to your work at LendingClub and curious about how those habits translate into real impact
Work Location Lehi The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role's team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role's success, and remote placement will not be considered. LendingClub offers relocation, based on actual job level. Time Zone Requirements Primarily MT Travel Requirements If you need to travel for work, LendingClub will cover your travel related expenses.
Compensation
The target base salary range for this position is $20-24/hr. The base pay of the role will be determined by job-related knowledge, experience, education, skills, and location.We're creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.