Pre - Services Specialist
Alan B. Miller Medical Center, Richmond, VA, United States
Pre-Services Specialist
The Atlantic Region Central Billing Office (ARCBO) or (CBO) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals. The Atlantic Region CBO is seeking a dynamic and talented Pre-Services Specialist. The Pre-Services Specialist is responsible for taking inbound calls, making outbound calls, timely and accurately scheduling and pre-registering patients in the SMS and Cerner systems. The Pre-Services Specialist will also be responsible for attempting to collect co-pays and deductibles from patients at the time of pre-registration. This position is also responsible for interpreting managed care contracts; Medicare regulations; medical and anatomy terminology and applying the knowledge to the scheduling and registration process.
Key Responsibilities include:
Perform scheduling, pre-registration and if needed insurance verification within 24 hours of receipt of reservation
otification for both inpatient and outpatient services
Contact physician to resolve issues regarding prior authorization or referral forms
Research patient visit history to ensure compliance with the Medicare 72 hour rule and complete the Medicare Secondary payer questionnaire and ABN as applicable
Contact patient in a timely and courteous manner to confirm or obtain missing demographic information in Invision PDIX, quote/collect patient payment and instruct patient on where to present at time of appointment
Perform electronic eligibility confirmation utilizing HDX and calling insurances when necessary
Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
Act as a liaison to the hospital departments in resolving issues and documenting accordingly
Implements and follows system downtime procedures when necessary
Other duties as assigned
Benefit & Rewards Highlights:
Challenging and rewarding work environment
Competitive compensation & generous paid time off
Excellent medical, dental, vision and prescription drug plans
401(K) with company match and discounted stock plan
SoFi student loan refinancing program
Career development opportunities within UHS and its 300+ subsidiaries!
Pet insurance
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Qualifications Requirements:
High school diploma or equivalent
1-3 years healthcare experience preferred
Strong Microsoft Office skills (Excel, Word, Outlook)
Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
Familiarity with pre-registration and 1-3 years healthcare business office experience preferred.
EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.
The Atlantic Region Central Billing Office (ARCBO) or (CBO) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals. The Atlantic Region CBO is seeking a dynamic and talented Pre-Services Specialist. The Pre-Services Specialist is responsible for taking inbound calls, making outbound calls, timely and accurately scheduling and pre-registering patients in the SMS and Cerner systems. The Pre-Services Specialist will also be responsible for attempting to collect co-pays and deductibles from patients at the time of pre-registration. This position is also responsible for interpreting managed care contracts; Medicare regulations; medical and anatomy terminology and applying the knowledge to the scheduling and registration process.
Key Responsibilities include:
Perform scheduling, pre-registration and if needed insurance verification within 24 hours of receipt of reservation
otification for both inpatient and outpatient services
Contact physician to resolve issues regarding prior authorization or referral forms
Research patient visit history to ensure compliance with the Medicare 72 hour rule and complete the Medicare Secondary payer questionnaire and ABN as applicable
Contact patient in a timely and courteous manner to confirm or obtain missing demographic information in Invision PDIX, quote/collect patient payment and instruct patient on where to present at time of appointment
Perform electronic eligibility confirmation utilizing HDX and calling insurances when necessary
Work with facility departments and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
Act as a liaison to the hospital departments in resolving issues and documenting accordingly
Implements and follows system downtime procedures when necessary
Other duties as assigned
Benefit & Rewards Highlights:
Challenging and rewarding work environment
Competitive compensation & generous paid time off
Excellent medical, dental, vision and prescription drug plans
401(K) with company match and discounted stock plan
SoFi student loan refinancing program
Career development opportunities within UHS and its 300+ subsidiaries!
Pet insurance
About Universal Health Services:
One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World's Most Admired Companies and in 2025, was listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom.
Qualifications Requirements:
High school diploma or equivalent
1-3 years healthcare experience preferred
Strong Microsoft Office skills (Excel, Word, Outlook)
Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
Familiarity with pre-registration and 1-3 years healthcare business office experience preferred.
EEO Statement: All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.