Full-Time Patient Relations Specialist - TRAINING PROVIDED
Frederick Foot and Ankle, Frederick, MD, United States
Front Office Staff
The front office is responsible for providing professional patient services. The front office is responsible for patient registration, patient check-out, and telephone coverage. The front desk supports other administrative functions such as filing, collecting and verifying insurance information, coordinating and scheduling patient appointments. The front desk must have the ability to function in the fast paced clinic environment.
Job duties/responsibilities include:
Following Frederick Foot and Ankle Front Office protocols.
Answering phone queue, greeting patients, scheduling patient appointments, and answering/directing questions as necessary.
Collecting and verifying all demographic and insurance information on patients. Entering and scanning all information necessary in patients' accounts.
Assisting patients in completing required forms, obtaining proper insurance authorizations, filling out waivers properly, and verifying insurance that is accepted by practice.
Preparing necessary paperwork for patients to be seen by provider according to protocols.
Opening and closing according to practice policy.
Assisting patients in checking out. Collecting and posting appropriate co-pays and other amounts and/or making payment arrangements with patient if necessary.
Maintaining office schedule for providers; keeping practice personnel informed of updates/changes to schedule.
Calling patients for late or missed appointments.
Listening to voicemail messages and distributing as appropriate.
Ensuring that reception area is neat and clean.
Monitoring patient waiting area and patient flow according to protocol.
Scheduling follow up appointments for patients while checking out.
Verifying that all patients have been checked out and patients have been charged appropriately.
Verifying insurance eligibility with insurance company (new patients, deductibles, referrals).
Auditing all registration forms to ensure proper input of information.
Serving as patient advocate.
Arriving to work prepared as scheduled.
Adhering to safety policies and procedures, while maintaining an overall awareness of safety within the workplace.
Traveling between offices as required.
Demonstrating good housekeeping attitudes and practices.
Demonstrating effort to conserve materials.
Attending all meetings as required.
Offering suggestions for operational or product improvement.
Performing other job related duties as may be assigned or required.
Requirements include:
High School graduate or equivalent.
Minimum of 1 year customer service experience.
Varied activities including, but not limited to, sitting, walking, bending, reaching, lifting and stooping. This requires full range of body motion for handling patients, hand-eye coordination and finger dexterity. Able to lift a maximum of 50 lbs.
Computer knowledge and experience required.
Good oral and written communication skills.
Knowledge of medical terminology/abbreviations; ability to appropriately address irritated patients; knowledge of established professional customer service concepts, principles, and practices; displays a pleasant and courteous phone manner; ability to work under stressful conditions; ability to prioritize and execute a variety of tasks simultaneously; ability to work with frequent interruptions; knowledge of medical billing helpful.
The front office is responsible for providing professional patient services. The front office is responsible for patient registration, patient check-out, and telephone coverage. The front desk supports other administrative functions such as filing, collecting and verifying insurance information, coordinating and scheduling patient appointments. The front desk must have the ability to function in the fast paced clinic environment.
Job duties/responsibilities include:
Following Frederick Foot and Ankle Front Office protocols.
Answering phone queue, greeting patients, scheduling patient appointments, and answering/directing questions as necessary.
Collecting and verifying all demographic and insurance information on patients. Entering and scanning all information necessary in patients' accounts.
Assisting patients in completing required forms, obtaining proper insurance authorizations, filling out waivers properly, and verifying insurance that is accepted by practice.
Preparing necessary paperwork for patients to be seen by provider according to protocols.
Opening and closing according to practice policy.
Assisting patients in checking out. Collecting and posting appropriate co-pays and other amounts and/or making payment arrangements with patient if necessary.
Maintaining office schedule for providers; keeping practice personnel informed of updates/changes to schedule.
Calling patients for late or missed appointments.
Listening to voicemail messages and distributing as appropriate.
Ensuring that reception area is neat and clean.
Monitoring patient waiting area and patient flow according to protocol.
Scheduling follow up appointments for patients while checking out.
Verifying that all patients have been checked out and patients have been charged appropriately.
Verifying insurance eligibility with insurance company (new patients, deductibles, referrals).
Auditing all registration forms to ensure proper input of information.
Serving as patient advocate.
Arriving to work prepared as scheduled.
Adhering to safety policies and procedures, while maintaining an overall awareness of safety within the workplace.
Traveling between offices as required.
Demonstrating good housekeeping attitudes and practices.
Demonstrating effort to conserve materials.
Attending all meetings as required.
Offering suggestions for operational or product improvement.
Performing other job related duties as may be assigned or required.
Requirements include:
High School graduate or equivalent.
Minimum of 1 year customer service experience.
Varied activities including, but not limited to, sitting, walking, bending, reaching, lifting and stooping. This requires full range of body motion for handling patients, hand-eye coordination and finger dexterity. Able to lift a maximum of 50 lbs.
Computer knowledge and experience required.
Good oral and written communication skills.
Knowledge of medical terminology/abbreviations; ability to appropriately address irritated patients; knowledge of established professional customer service concepts, principles, and practices; displays a pleasant and courteous phone manner; ability to work under stressful conditions; ability to prioritize and execute a variety of tasks simultaneously; ability to work with frequent interruptions; knowledge of medical billing helpful.