Front Desk Agent (Full Time)
Avion Hospitality, Charleston, SC, United States
Front Desk Agent
Join our dynamic hospitality team as a Front Desk Agent at The Lowline Hotel, where your warm personality and commitment to exceptional service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our hotel, ensuring each guest feels valued and well-cared for from check-in to check-out.
Key Responsibilities:
Greet and register guests efficiently and courteously upon arrival
Make, modify, and cancel reservations to maximize occupancy and revenue
Serve as the hotel operator, handling phone inquiries and guest requests
Perform concierge duties, providing information about local attractions, dining, and services when needed.
Settle guest accounts accurately upon departure
Provide attentive, courteous, and efficient service throughout the guest's stay
Maintain a professional appearance and uphold the hotel's standards of service
Requirements
Skills and Qualifications:
High School diploma or equivalent required; college coursework in hospitality or related field is a plus
Previous experience in customer service, or hotel environment preferred
Excellent communication and interpersonal skills
Positive, upbeat personality with a genuine desire to deliver outstanding guest service
Ability to handle multiple tasks efficiently and remain calm under pressure
Strong attention to detail and problem-solving skills
Proficiency with reservation systems and basic computer skills
Basic problem-solving skills and the ability to handle routine issues
Clerical and organizational skills to manage tasks efficiently
Strong oral communication skills and a customer/client-oriented mindset
Ability to work well as part of a team and follow instructions.
Ability to work weekends and holidays.
We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development. Join us and be part of a team dedicated to creating exceptional guest experiences and advancing your career in the hospitality industry.
Join our dynamic hospitality team as a Front Desk Agent at The Lowline Hotel, where your warm personality and commitment to exceptional service will create memorable experiences for our guests. This role offers an exciting opportunity to be the welcoming face of our hotel, ensuring each guest feels valued and well-cared for from check-in to check-out.
Key Responsibilities:
Greet and register guests efficiently and courteously upon arrival
Make, modify, and cancel reservations to maximize occupancy and revenue
Serve as the hotel operator, handling phone inquiries and guest requests
Perform concierge duties, providing information about local attractions, dining, and services when needed.
Settle guest accounts accurately upon departure
Provide attentive, courteous, and efficient service throughout the guest's stay
Maintain a professional appearance and uphold the hotel's standards of service
Requirements
Skills and Qualifications:
High School diploma or equivalent required; college coursework in hospitality or related field is a plus
Previous experience in customer service, or hotel environment preferred
Excellent communication and interpersonal skills
Positive, upbeat personality with a genuine desire to deliver outstanding guest service
Ability to handle multiple tasks efficiently and remain calm under pressure
Strong attention to detail and problem-solving skills
Proficiency with reservation systems and basic computer skills
Basic problem-solving skills and the ability to handle routine issues
Clerical and organizational skills to manage tasks efficiently
Strong oral communication skills and a customer/client-oriented mindset
Ability to work well as part of a team and follow instructions.
Ability to work weekends and holidays.
We foster a welcoming and inclusive work environment that values growth, teamwork, and professional development. Join us and be part of a team dedicated to creating exceptional guest experiences and advancing your career in the hospitality industry.