Operations Dispatcher/Scheduler

Be an integral part to the overall successful operations of transportation services with Solid Ground and our partners.

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Job Summary

Solid Ground Transportation includes programs that provide para-transit service under contract to King County Metro's Accessible Services Division; Solid Ground Circulator services; Center Park Shuttle services; and Solid Ground Shuttle services. The Operations Dispatcher/Scheduler is essential personnel responsible for ensuring Operators can complete daily schedules in an efficient manner by providing direction, support and compliance with the Amalgamated Transit Union (ATU) contract and policies and customer service to program participants (riders). The Operations Dispatcher/Scheduler is integral to the overall successful operations of transportation services through their knowledge and compliance with King County Metro policies and procedures, governmental transportation agency regulations, Solid Ground and Solid Ground Transportation policies and procedures, and in coordination with subcontractor(s). This position is a safety sensitive position per governmental transportation agency regulations. The Operations Dispatcher/Scheduler must respond to urgent situations, often with potential liability implications.

Essential Duties, Responsibilities & Tasks

Communications: Maintain central communications hub for SGT programs. Throughout the day monitor Operator routes utilizing Metro computer systems software. Utilize MS Office software (Excel, Word, Outlook) to update and maintain schedules and reports. Be available via radio contact throughout shifts to support Operators to address operator concerns and report to supervisors as needed and mitigate Operator complaints before, during and after routes. Receive daily assigned routes from control center and schedule operators and subcontractor Operators utilizing a variety of resources, including but not limited to Operator picks, DOT regulations regarding hours of service, leave schedules, subcontractor preferences, etc. The Operations Dispatcher/Scheduler must determine and assign appropriate vehicle to each scheduled route to ensure the ability to safely transport passengers. Recruit additional Operators from days off and/or adjust schedules as necessary. Record and report daily attendance for Operators. Greet Operators at the end of their shift and address any identified issues.

Organization & Records: Sustain a level of responsibility with strict adhere to regimented time schedules; coordinate daily activities and make appropriate staffing decision to ensure timely coverage of all transportation services. Distribute and maintain storage of keys with fuel cards, radios, and manifests. Work with the Control Center to create additional routes based on extended ridership demand and Operator availability. Conduct daily trip edits to ensure documented hours of service are accurate so that SGT billing to Metro is correct. Trip editing involves reviewing daily manifests, Operator notes, mileage error and billing reports and resolving through investigation any discrepancies noted.

Compliance: Act as first point of contact with Operators to determine fitness for duty to ensure the Operators can safely conduct the responsibilities of their positions. Attend Reasonable Suspicion training and apply daily to all Operators; communicate any concerns immediately to a supervisor or manager. Support includes but is not limited to, coordinate with the control center to comply with governmental transportation agency regulations. Coordinate adjustments to routes \"live day\" for accidents, illness, injury, break downs, emergencies, etc. Coordinate daily with SGT Maintenance to ensure there is an adequate availability of safe operating vehicles to meet daily demand.

Equipment: Monitor and inventory communications equipment to ensure good working condition and troubleshoot any equipment failures that arise. Provide additional equipment instruction as needed. Update vehicle assignments with \"out of service\" vehicle lists at start of shift. Distribute SGT and subcontractor paycheck/paystubs and unsigned timesheets to Operators. Receive, document, report, maintain, and coordinate return of lost and found items from routes.

Scheduling: Manage reservations for Center Park Shuttle services - book rides, negotiate pick/drop times, and prepare trip schedules.

Teamwork: As needed, assume responsibilities of Lead Operations Dispatcher/Scheduler. Participate in special projects and committees as assigned. Participate in program, department and agency meetings and relevant trainings as required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.

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","The Central Dispatch Supervisor manages and coordinates the timely movement of customers freight while utilizing resources in the most cost-effecti...","Dispatcher, Central Dispatch - TForce Freight",[107],["B","3522029745"],"Work at TForce Logistics","/jobs/3522029745-dispatcher-central-dispatch-tforce-freight","Richmond, VA, United States","/jobs?keyword=TForce+Logistics","/jobs?location=Richmond%2C+VA%2C+United+States","/jobs?keyword=Dispatcher%2C+Central+Dispatch+-+TForce+Freight",{"_64":65,"_66":108,"_68":109,"_70":110,"_72":111},"Richmond","Richmond, VA, United States, 23214","VA","23214",["D",1777266000000],"Virginia Commonwealth University Health","Virginia Commonwealth University Health in Richmond, VA, is hiring a Dispatcher to support Plant Operations, Emergency Services, and more. The ideal candidate will possess excellent customer service skills, a High School Diploma, and at least two years of experience in a related field. Responsibilities include coordinating communication with healthcare personnel and managing operational duties with minimal supervision. Training as an Emergency Medical Dispatcher is preferred. Shift adjustments and weekend work are required.
#J-18808-Ljbffr
","Virginia Commonwealth University Health in Richmond, VA, is hiring a Dispatcher to support Plant Operations, Emergency Services, and more. The idea...","Healthcare Facilities Dispatcher",[124],["B","3523507608"],"Work at Virginia Commonwealth University Health","2 days ago","/jobs/3523507608-healthcare-facilities-dispatcher","/jobs?keyword=Virginia+Commonwealth+University+Health","/jobs?keyword=Healthcare+Facilities+Dispatcher",{"_64":65,"_66":108,"_68":109,"_70":110,"_72":111},["D",1777280400000],"Virginia Commonwealth University Health Systems","To provide excellent customer service to all VCU Health customers, visitors, and team members. All calls will be customer-centered with a focus on patient, visitor, and team member safety.

Essential duties of the position include but are not limited to: dispatch of all VCU Health Plant Operations, EVS, Bio Medical Engineering, Pest Control, Elevator, Code Cart replacement calls and tickets and dispatch them to the appropriate team member, as well as support Telepage in answering VCU Health general information calls regarding patients, team members, and services provided by VCU Health.

The call center representative demonstrates compliance with all local, state, and federal laws and regulations, including The Joint Commission standards, HIPAA compliance, and VCU Health policies and procedures.

Incoming Work Order Requests\nServes as dispatcher for all VCU Health Plant Operations, EVS, Bio Medical Engineering, Pest Control, Elevator, Code Cart replacement while practicing safety first in all aspects of their duties.

Team members will obtain all necessary information as defined by protocols for the specific department's protocols.

Additional protocols for teams may include contacting outside resources, phone calls to on‑call team members, radioing Plant Operations team members, and any electronic documentation necessary for regulatory tracing.

Team members will perform these duties with no more than one (1) error per quarter.

Patient Information Back‑Up\nProvides support answering Patient and General Information calls to VCU Health.

Knowledge of VCU Health\nDisplays knowledge of VCU Health facilities, services provided, medical terminology, and informational resources available to both team members and patients through the performance of job duties.

Communicates time‑sensitive information (clinic closings, traffic disruptions, changes in service locations or contact information) to team members and department leadership to ensure all team members are informed and application data is updated.

Escalates all safety concerns immediately to department leadership.

Teamwork & Flex Hours\nAs a critical service area supporting VCU Health and ensuring patient safety, team members are expected to work collaboratively to both identify problem areas and provide solutions, especially as they may relate to patient safety.

All Communications Center team members are designated as essential staff by VCU Health policy. As such, team members are expected to rotate holidays and weekends and to report to work, as scheduled, during inclement weather or disaster incidents.

Team members are expected to be flexible with schedule to ensure continuity of staffing. This may include short‑ or long‑term shift reassignment or overtime to ensure minimum safe staffing needed to continue to provide services.

Miscellaneous Responsibilities\nPerforms other duties as assigned and/or participates in special projects to support the mission of VCU Health and the Communications Center.

Assists team members.

Assists in mentoring and training new team members.

Accepts alternate assignments, as required, graciously.

Employment Qualifications\nRequired Education: High School Diploma or equivalent.

Preferred Education: Completion of some college coursework, Epic or similar scheduling systems training, experience with database software, experience with Epic or similar electronic medical record system, training as an Emergency Medical Dispatcher (EMD), training as an Emergency Medical Technician (EMT).

Minimum Qualifications\nYears and Type of Required Experience: Minimum of two (2) years’ experience in customer service which may include direct interaction with customers in person or via telephone, email, text message, fax, pager, and other communications devices. Minimum of two (2) years’ experience using a personal computer and typing 45+ words per minute. Previous experience with a variety of software applications including word processing, spreadsheets, database, e‑mail, etc.

Other Knowledge, Skills, and Abilities Required: Ability to perform daily activities with minimal supervision. Function in a self‑directed manner in the accomplishment of routine activities. Issues that involve violations of VCU Health policies and procedures, involve conflicts of a sensitive nature, or that would be considered unusual in nature are to be brought to the attention of leadership immediately. Answer incoming phone lines, route calls appropriately and document information as required. Prioritize incoming emergency communications calls and dispatch emergency response teams appropriately, including required post‑call documentation.

Communicate and coordinate via telephone and pager with physicians and other VCU Health personnel. Other internal and external communication as required, including the use of two‑way radios. Additional position requirements: Schedule adjustments may occur to meet unit requirements and ensure patient safety. Representatives are required to work every other weekend and scheduled holiday hours.

Preferred – Prior Experience\nPrevious experience preferably in an active Call Center environment. Previous work experience in a healthcare setting and knowledge of medical terminology. Previous experience as an Emergency Medical Dispatcher/911 Dispatcher. Previous experience as an Emergency Medical Technician.

Combination of education and experience in lieu of a degree.

Working Conditions\nPeriods of high stress and fluctuating workloads may occur. General office environment. May be exposed to physical altercations and verbal abuse. May have periods of constant interruptions.

Physical Requirements\nPhysical Demands: Lifting/Carrying (0‑50 lbs.), stoop, kneel, squat, climb, balance, bend. Work Position: sitting, walking, standing.

Additional Physical Requirements/Hazards: Manual dexterity (eye/hand coordination), perform shift work, hear alarms/telephone/tape recorder, reach above shoulder, repetitive arm/hand movements, finger dexterity. Hazards: depth perception.

Mental/Sensory – Emotional\nMental/Sensory: strong recall, reasoning, problem solving, hearing, speak clearly, write legibly, reading, logical thinking.

Emotional: fast‑pace environment, steady pace, able to handle multiple priorities, frequent and intense customer interactions, noisy environment, able to adapt to frequent change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60‑1.4.

#J-18808-Ljbffr\n","To provide excellent customer service to all VCU Health customers, visitors, and team members. All calls will be customer-centered with a focus on ...","Service Response Center Rep",[137],["B","3496967598"],"Work at Virginia Commonwealth University Health Systems","Writing & Editing","/jobs/3496967598-service-response-center-rep","/jobs?keyword=Virginia+Commonwealth+University+Health+Systems","/jobs?keyword=Service+Response+Center+Rep",{"_64":65,"_66":108,"_68":109,"_70":110,"_72":111},211,"name","Mansueto Ventures","agency","logo","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

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