Senior Risk & Compliance Analyst
Metro Credit Union, Chelsea, MA, United States
Risk & Compliance Analyst
This is a hybrid position requiring 3 days per week onsite in Chelsea, MA.
At Metro Credit Union, we're more than a financial institution we're a mission-driven organization committed to empowering our members, supporting our communities, and doing the right thing every day. We believe strong risk management and compliance practices are not just regulatory requirements, but essential foundations for trust, resilience, and long-term success.
If you're energized by meaningful work, enjoy partnering across teams, and want to play a hands-on role in protecting and strengthening an organization that truly values its people and members, Metro Credit Union is a place where your expertise can make a real impact.
The Risk & Compliance Analyst plays a critical role in safeguarding Metro Credit Union by independently driving enterprise-wide risk monitoring, regulatory compliance, and business continuity efforts. This role offers the opportunity to work cross-functionally with business units, influence process improvement, and contribute to a strong risk culture across the organization.
You'll take ownership of risk assessments, regulatory change management, compliance monitoring, and business continuity programs while also helping Metro Credit Union evolve through thoughtful process enhancements and the exploration of AI-enabled tools. This is an ideal role for a detail-oriented, self-directed professional who enjoys balancing structure with problem-solving in a dynamic, fast-paced environment.
Key responsibilities include:
Independently completes various enterprise risk monitoring activities including risk assessments and control remediation items for all business units of the credit union; prepares reporting of information obtained from risk assessments.
Supports regulatory change management and ongoing risk and compliance monitoring by working directly and independently with business units to perform impact assessments, implement and document changes, review and document monitoring results, identify control gaps, and ensure remediation items are properly documented, tracked, and followed through to completion in accordance with Risk and Compliance procedures.
Serves as the Business Continuity Coordinator and, in conjunction with department managers and key employees, maintains and updates the Business Continuity Plan, Life Safety Plan, and Incident Response Plan.
Independently coordinates and conducts required testing for each program, documents testing results, and prepares periodic reporting.
Monitors and evaluates the effectiveness of business continuity measures to ensure alignment with regulatory requirements and industry best practices; recommends and implements program improvements as needed.
Samples accounts and files, tracks results, and prepares reporting of information obtained from business units in relation to regulatory compliance self-monitoring for their respective areas.
Supports management with internal and external audits and regulatory exams. Collaborates with key departments to communicate deficiencies identified and resolve through control remediation.
Provides process improvement feedback to management regarding risk management and compliance management functions.
Actively explores artificial intelligence (AI) opportunities in daily risk and compliance work and implements AI-forward process improvement opportunities using approved company tools.
Serves as a Risk and Compliance resource to business units by answering questions, providing guidance on regulatory and policy requirements, and escalating issues as appropriate.
Creates and updates Standard Operating Procedures (SOPs) to align with current practices.
Performs additional duties as required by management.
Education and experience:
Bachelor's degree in a related field or a combination of education and experience strongly preferred.
Minimum of 3 years of related experience strongly preferred.
Skills, knowledge, and abilities:
Strong knowledge of office software applications including word processing, spreadsheets, and other web-based applications.
Strong organizational and time management skills.
Strong analytical and problem-solving skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to work independently.
Ability to work effectively with people at different levels within the organization.
Strong attention to detail.
Ability to multitask and work in a fast-paced environment.
Compensation disclosure:
$29.61 - $40.06/hr.
The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you're likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.
Comprehensive benefits:
Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
Sales Incentives; annual retention bonus vesting program
Three weeks paid vacation; 11 paid holidays
401(k) with matching plan & safe harbor plan allowing every employee to save for retirement. Metro contributes 3% regardless of employee's contribution
Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
Discounts on Pet Insurance
Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
Exceptional training program (classroom, on-the-job, and mentoring)
Stable and growing organization
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.
This is a hybrid position requiring 3 days per week onsite in Chelsea, MA.
At Metro Credit Union, we're more than a financial institution we're a mission-driven organization committed to empowering our members, supporting our communities, and doing the right thing every day. We believe strong risk management and compliance practices are not just regulatory requirements, but essential foundations for trust, resilience, and long-term success.
If you're energized by meaningful work, enjoy partnering across teams, and want to play a hands-on role in protecting and strengthening an organization that truly values its people and members, Metro Credit Union is a place where your expertise can make a real impact.
The Risk & Compliance Analyst plays a critical role in safeguarding Metro Credit Union by independently driving enterprise-wide risk monitoring, regulatory compliance, and business continuity efforts. This role offers the opportunity to work cross-functionally with business units, influence process improvement, and contribute to a strong risk culture across the organization.
You'll take ownership of risk assessments, regulatory change management, compliance monitoring, and business continuity programs while also helping Metro Credit Union evolve through thoughtful process enhancements and the exploration of AI-enabled tools. This is an ideal role for a detail-oriented, self-directed professional who enjoys balancing structure with problem-solving in a dynamic, fast-paced environment.
Key responsibilities include:
Independently completes various enterprise risk monitoring activities including risk assessments and control remediation items for all business units of the credit union; prepares reporting of information obtained from risk assessments.
Supports regulatory change management and ongoing risk and compliance monitoring by working directly and independently with business units to perform impact assessments, implement and document changes, review and document monitoring results, identify control gaps, and ensure remediation items are properly documented, tracked, and followed through to completion in accordance with Risk and Compliance procedures.
Serves as the Business Continuity Coordinator and, in conjunction with department managers and key employees, maintains and updates the Business Continuity Plan, Life Safety Plan, and Incident Response Plan.
Independently coordinates and conducts required testing for each program, documents testing results, and prepares periodic reporting.
Monitors and evaluates the effectiveness of business continuity measures to ensure alignment with regulatory requirements and industry best practices; recommends and implements program improvements as needed.
Samples accounts and files, tracks results, and prepares reporting of information obtained from business units in relation to regulatory compliance self-monitoring for their respective areas.
Supports management with internal and external audits and regulatory exams. Collaborates with key departments to communicate deficiencies identified and resolve through control remediation.
Provides process improvement feedback to management regarding risk management and compliance management functions.
Actively explores artificial intelligence (AI) opportunities in daily risk and compliance work and implements AI-forward process improvement opportunities using approved company tools.
Serves as a Risk and Compliance resource to business units by answering questions, providing guidance on regulatory and policy requirements, and escalating issues as appropriate.
Creates and updates Standard Operating Procedures (SOPs) to align with current practices.
Performs additional duties as required by management.
Education and experience:
Bachelor's degree in a related field or a combination of education and experience strongly preferred.
Minimum of 3 years of related experience strongly preferred.
Skills, knowledge, and abilities:
Strong knowledge of office software applications including word processing, spreadsheets, and other web-based applications.
Strong organizational and time management skills.
Strong analytical and problem-solving skills.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to work independently.
Ability to work effectively with people at different levels within the organization.
Strong attention to detail.
Ability to multitask and work in a fast-paced environment.
Compensation disclosure:
$29.61 - $40.06/hr.
The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you're likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.
Comprehensive benefits:
Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
Sales Incentives; annual retention bonus vesting program
Three weeks paid vacation; 11 paid holidays
401(k) with matching plan & safe harbor plan allowing every employee to save for retirement. Metro contributes 3% regardless of employee's contribution
Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
Discounts on Pet Insurance
Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
Exceptional training program (classroom, on-the-job, and mentoring)
Stable and growing organization
Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.
Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos ("Together We Advance") designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman's Best of 2025 awards; and recognized as one of America's Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.