Housekeeper/Room Attendant ($28-30 hourly with service charge)

Welcome to Alila Ventana Big Sur. When you reach the edge of the continentwhere the sky, sea, mountains, and redwoods all convergeyou discover a place of unmatched beauty and tranquility. You feel the pull that has drawn artists and thinkers for centuriesand you are enveloped by the same inspiration to discover, (dis)connect, and create.Ventana Big Sur is proud to be recognized as a Forbes Four-Star resort and one of only a select few properties worldwide awarded Two Michelin Keys. Our colleagues embody a passion for exceptional hospitality, offering intuitive and personalized service that defines luxury in an authentic, elevated setting.The Room Attendant plays a vital role in upholding the resorts reputation for excellence. This position requires a strong eye for detail, a commitment to sustainability, and an understanding that true luxury lies in thoughtful, genuine care for both our guests and our environment.Key ResponsibilitiesClean and service guest rooms, suites, public areas, and colleague or office spaces according to Forbes and Hyatt luxury standards.Ensure all amenities, linens, and supplies are fully stocked, organized, and presented to brand expectations.Maintain meticulous attention to detail, ensuring every area feels fresh, welcoming, and flawlessly prepared.Report maintenance issues, damages, or missing items promptly.Greet guests in a warm and professional manner, responding to requests with efficiency and care.Collaborate closely with colleagues across departmentsincluding Front Office, Engineering, and Guest Experienceto ensure seamless service.Support Ventanas sustainability initiatives by following eco-conscious cleaning methods, recycling protocols, and waste-reduction practices.Uphold confidentiality, safety, and guest privacy standards at all pensation & ScheduleBase Pay Range: $20.00 - $21.50 per hour, depending on experienceService Charge: Average additional earnings of $7-$9 per hour, bringing projected total compensation to approximately $28-$30 per hourGas Stipend: $15 per day for qualified colleaguesSchedule: Full-time position; weekend and holiday availability required, typical shift time 9 am - 5 pm (subject to change based on needs)Benefits - Hyatt HotelsAnnual allotment of free hotel stays at Hyatt properties worldwideWork-life benefits including well-being initiatives such as a complimentary Headspace subscription and tuition reimbursementGlobal family assistance policy with paid time off for birth or adoption, and financial adoption assistancePaid Time Off (PTO)Medical, Dental, and Vision insurance after 30 days (for full-time colleagues)401(k) with company match (for full-time colleagues)Benefits - Ventana Big SurPaid meal breaksComplimentary daily meal$15 per day gas stipendDEI StatementAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.QualificationsA true desire to satisfy the needs of others in a luxury environmentPrevious housekeeping or hospitality experience preferred; Forbes or Michelin experience a plusStrong attention to detail and consistencyAbility to work efficiently in a fast-paced, service-oriented settingExcellent communication and collaboration skillsFlexible schedule, including weekends and holidaysCommitment to sustainable practices and environmental careValid drivers license with a clean driving record (required)Physical RequirementsAbility to walk on uneven terrain and navigate outdoor pathways between resort buildingsFrequent climbing of stairs, bending, reaching, stretching, and kneelingAbility to lift, carry, and move items up to 50 poundsAbility to work in varying weather conditions and temperaturesStamina to remain active for extended periods throughout the shift