IT Support Specialist

IT Support Specialist

Location: Akron, Ohio (On-site)
Employment Type: Full-time
Salary: $60,000 - $65,000

Company Overview:
We are a company committed to delivering exceptional service and support to our global client base. We are currently seeking a skilled IT Support Technician to join our dynamic IT team.

Key Responsibilities:

• Provide technical support to internal and external users via phone, email, or live chat onsite and international clients.


• Troubleshoot and resolve hardware, software, and network issues efficiently and professionally.


• Install, configure, and maintain computer systems, networks, and related software for users.


• Collaborate with cross-functional teams to identify and resolve IT challenges.


• Create and maintain technical documentation and knowledge base articles


• Assist in the management of IT assets and inventories.


• Provide user training and support for new software and hardware implementations.

Qualifications:

• Proven experience in IT support, helpdesk, or a similar technical role.


• Strong understanding of computer systems, hardware, software, and networking protocols.


• Excellent problem-solving skills and the ability to work under pressure.


• Customer-focused with excellent communication and interpersonal skills.


• Experience with remote troubleshooting tools and ticketing systems is a plus.


• Ability to work independently as well as part of a team.

Preferred Skills:

• 3+ years of IT Support role


• Tier II-III Help Desk Support Ticketing


• Experience in Windows 10


• Knowledge of ITIL or other service management frameworks


• Familiarity with cyber security best practices

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