Emergency Communications Operator
Government Jobs, Winter Park, FL, United States
Emergency Communications Operator
The Emergency Communications Operator is responsible for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire, EMS, and other City departments. This position dispatches emergency response units; operates advanced computer system and related telecommunications machines and maintains related records. The operator assists the public by providing important and timely information and references to a variety of public service agencies. This work is performed under intermediate supervision
the incumbent performs a variety of routine work within established procedures and receives detailed instructions on new projects and assignments; work is reviewed periodically through observation and written reports for adherence to established policies and procedures.
Essential functions include receiving all incoming calls, screening, transmitting information to appropriate authority (Police, Fire, EMS) or other appropriate personnel or agencies; operating teletype and computer aided dispatch systems; recording and logging all messages. The operator maintains radio contact with authorities; receives and transmits messages; maintains records and logs of these contacts. They prepare, type, file, copy, and maintain a wide variety of departmental correspondence; enter information into appropriate computer system; prepare and file departmental reports. They research stolen property and criminal histories using FCIC/NCIC computer; update and maintain criminal records; perform license queries, registration queries, person queries, and other queries as needed. The operator monitors video camera security system; performs equipment maintenance. They receive non-emergency calls for service; direct caller to appropriate agency, if needed. They perform other work as assigned.
Working knowledge of English, spelling, grammar, punctuation, and business correspondence. Working knowledge of office terminology, methods, practices, procedures, filing systems, design, and maintenance and modern information systems and software. Working knowledge of city streets and local area. Working knowledge of network switches, routers, and firewalls. Skill in the use of modern dispatch equipment including computers and radios. Skill in interpersonal interactions to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a life-threatening situation. Skill in the operation of modern office equipment, computers, and software, including Microsoft Office applications (Word, Excel, PowerPoint, etc.). Ability to communicate and operate emergency 9-1-1 equipment. Ability to speak clearly and concisely on telephone and on multiple radios. Ability to think clearly and logically under stress. Ability to obtain and maintain FCIC/NCIC and emergency medical dispatch certification. Ability to maintain focus and flexibility with frequent interruptions; ability to follow up and monitor status of ongoing projects. Ability to complete tasks in a timely manner, multi-task, organize work load, meet deadlines, follow-up and take tasks to completion. Ability to complete work accurately with a high level of attention to detail. Ability to communicate information tactfully and impartially, both in person and in writing with all staff, city officials, and the general public. Ability to establish and maintain effective relationships with employees, supervisors, city officials, and the general public. Ability to demonstrate proficiency in the City of Winter Park Core Competencies. Ability to understand and follow oral and written instructions and keep accurate records. This position is performed with working knowledge
the incumbent has ability to recall and apply important and commonly-used information from relevant source documents or information in a particular subject field.
Minimum qualifications include a high school diploma or equivalent. One year of experience in a high-volume call center or customer service environment or a high stress environment is required. Must be able to work shift work on days, nights, weekends, and holidays. Must also pass a background investigation, polygraph examination, and psychological examination. All certifications must be current at the time of application, and must be maintained as a condition of continued employment. Must obtain the following certifications within the first 12 months of hire: FCIC/NCIC Certification, Emergency Medical Dispatch, CPR certification, and Public Safety Telecommunications State Certification.
Physical requirements include light work requiring the exertion of 0
20 pounds of force occasionally and 0
10 pounds of force frequently to lift, carry, push, pull, and reposition objects. Ability to traverse about an ADA accessible office setting, with or without reasonable accommodation. Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Ability to manipulate objects and demonstrate small, precise movements repetitively. Environmental tasks are regularly performed in an office setting without frequent exposure to adverse environmental conditions. Tasks require the manipulation of objects and demonstration of small, precise movements, the ability to detect and distinguish various features of one's surroundings, and the ability to effectively communicate and exchange information with others.
The Emergency Communications Operator is responsible for handling routine and emergency 9-1-1 calls for service over various communications systems to Police, Fire, EMS, and other City departments. This position dispatches emergency response units; operates advanced computer system and related telecommunications machines and maintains related records. The operator assists the public by providing important and timely information and references to a variety of public service agencies. This work is performed under intermediate supervision
the incumbent performs a variety of routine work within established procedures and receives detailed instructions on new projects and assignments; work is reviewed periodically through observation and written reports for adherence to established policies and procedures.
Essential functions include receiving all incoming calls, screening, transmitting information to appropriate authority (Police, Fire, EMS) or other appropriate personnel or agencies; operating teletype and computer aided dispatch systems; recording and logging all messages. The operator maintains radio contact with authorities; receives and transmits messages; maintains records and logs of these contacts. They prepare, type, file, copy, and maintain a wide variety of departmental correspondence; enter information into appropriate computer system; prepare and file departmental reports. They research stolen property and criminal histories using FCIC/NCIC computer; update and maintain criminal records; perform license queries, registration queries, person queries, and other queries as needed. The operator monitors video camera security system; performs equipment maintenance. They receive non-emergency calls for service; direct caller to appropriate agency, if needed. They perform other work as assigned.
Working knowledge of English, spelling, grammar, punctuation, and business correspondence. Working knowledge of office terminology, methods, practices, procedures, filing systems, design, and maintenance and modern information systems and software. Working knowledge of city streets and local area. Working knowledge of network switches, routers, and firewalls. Skill in the use of modern dispatch equipment including computers and radios. Skill in interpersonal interactions to elicit critical information from sick, injured, and/or highly emotional individuals, who may be in a life-threatening situation. Skill in the operation of modern office equipment, computers, and software, including Microsoft Office applications (Word, Excel, PowerPoint, etc.). Ability to communicate and operate emergency 9-1-1 equipment. Ability to speak clearly and concisely on telephone and on multiple radios. Ability to think clearly and logically under stress. Ability to obtain and maintain FCIC/NCIC and emergency medical dispatch certification. Ability to maintain focus and flexibility with frequent interruptions; ability to follow up and monitor status of ongoing projects. Ability to complete tasks in a timely manner, multi-task, organize work load, meet deadlines, follow-up and take tasks to completion. Ability to complete work accurately with a high level of attention to detail. Ability to communicate information tactfully and impartially, both in person and in writing with all staff, city officials, and the general public. Ability to establish and maintain effective relationships with employees, supervisors, city officials, and the general public. Ability to demonstrate proficiency in the City of Winter Park Core Competencies. Ability to understand and follow oral and written instructions and keep accurate records. This position is performed with working knowledge
the incumbent has ability to recall and apply important and commonly-used information from relevant source documents or information in a particular subject field.
Minimum qualifications include a high school diploma or equivalent. One year of experience in a high-volume call center or customer service environment or a high stress environment is required. Must be able to work shift work on days, nights, weekends, and holidays. Must also pass a background investigation, polygraph examination, and psychological examination. All certifications must be current at the time of application, and must be maintained as a condition of continued employment. Must obtain the following certifications within the first 12 months of hire: FCIC/NCIC Certification, Emergency Medical Dispatch, CPR certification, and Public Safety Telecommunications State Certification.
Physical requirements include light work requiring the exertion of 0
20 pounds of force occasionally and 0
10 pounds of force frequently to lift, carry, push, pull, and reposition objects. Ability to traverse about an ADA accessible office setting, with or without reasonable accommodation. Ability to remain stationary at a keyboard for extended periods of time and continuously operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Ability to manipulate objects and demonstrate small, precise movements repetitively. Environmental tasks are regularly performed in an office setting without frequent exposure to adverse environmental conditions. Tasks require the manipulation of objects and demonstration of small, precise movements, the ability to detect and distinguish various features of one's surroundings, and the ability to effectively communicate and exchange information with others.