Logistics Operations Associate II (M-F, 5:00 PM - 1:00 AM or 9:00 PM - 5:00 AM)
Niagara Bottling, Diamond Bar, CA, United States
Logistics Operations Associate II
At Niagara, we're looking for team members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our team members.
Logistics Operations Associate II (M-F, 5:00 PM - 1:00 AM or 9:00 PM - 5:00 AM) Logistics Operations Associate II (Real Time Solutions) are responsible for the execution of logistics occurring in one of Niagara's geographic Supply Chain regions. This role is heavily focused on coordinating all logistics related activities that occur once a shipment is scheduled to ship to customers from Niagara/3PL warehouses. The Real Time Solutions team supports logistics needs for both internal and external customers such as Niagara shipping offices/warehouse staff, Customer Service, Production/deployment planning, Sales and Carriers.
Essential functions:
Daily communication/coordination with customers, carriers, plants/3PLs related to the flow of shipments in/out of facilities including issue resolution and providing solutions in real time.
Providing clear and proactive notifications to customers as it pertains to status of shipments
Focus on avoiding costs as it pertains to but not limited to: RMA avoidance, carrier recoveries, customer fines, and accessorials
Trouble shooting system issues impacting orders that need to ship
Experience with Four Kites, Oracle Service Cloud, WMS (E80, Manhattan, TMS, OTM) and EBS
Rescheduling shipments in customer scheduling portals
Updating customer tracking documents in a timely manner
Tracking critically identified shipments with ability to provide truck status to customer service representatives in a timely manner
Escalation to leadership team when appropriate
Building relationships and collaborating with cross functional supply chain team to resolve issues and provide logistics related solutions
Miscellaneous operational reporting on regional team metrics
Working with Supervisor to maintain critical job relevant SOPs
Identifying and developing solutions for improvements in process and communication between departments
Training and providing support for new employees
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications:
Minimum Qualifications:
2 Years
Experience in Field or similar manufacturing environment
2 Years - Experience in Position
0 Years
Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years
Experience working in Position
2 Years
Experience managing people/projects
*experience may include a combination of work experience and education
Competencies:
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priority
Keeps alert for safety issues and escalates immediately
Effectively prioritizes tasks based on department goals
Shows respect to others and confronts interpersonal issues directly
Prioritizes resolution of customer issues effectively
Responds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or products
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
Increases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other experts
Understands interdepartmental impact of individual decisions and actions
Seeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one's self through growth and development opportunities
Communicates clearly and promptly up, down, and across
Communicates effectively to manage expectations
Education:
Minimum Required:
High School Diploma
Preferred:
Bachelor's Degree in Business, related field, or equivalent work experience.
Foreign Language:
Required: None Required
Preferred: Spanish speaking
Typical Compensation Range:
Pay Rate Type: Hourly $24.59 - $32.58 / Hourly
Benefits:
Our Total Rewards package is thoughtfully designed to support both you and your family:
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
At Niagara, we're looking for team members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our team members.
Logistics Operations Associate II (M-F, 5:00 PM - 1:00 AM or 9:00 PM - 5:00 AM) Logistics Operations Associate II (Real Time Solutions) are responsible for the execution of logistics occurring in one of Niagara's geographic Supply Chain regions. This role is heavily focused on coordinating all logistics related activities that occur once a shipment is scheduled to ship to customers from Niagara/3PL warehouses. The Real Time Solutions team supports logistics needs for both internal and external customers such as Niagara shipping offices/warehouse staff, Customer Service, Production/deployment planning, Sales and Carriers.
Essential functions:
Daily communication/coordination with customers, carriers, plants/3PLs related to the flow of shipments in/out of facilities including issue resolution and providing solutions in real time.
Providing clear and proactive notifications to customers as it pertains to status of shipments
Focus on avoiding costs as it pertains to but not limited to: RMA avoidance, carrier recoveries, customer fines, and accessorials
Trouble shooting system issues impacting orders that need to ship
Experience with Four Kites, Oracle Service Cloud, WMS (E80, Manhattan, TMS, OTM) and EBS
Rescheduling shipments in customer scheduling portals
Updating customer tracking documents in a timely manner
Tracking critically identified shipments with ability to provide truck status to customer service representatives in a timely manner
Escalation to leadership team when appropriate
Building relationships and collaborating with cross functional supply chain team to resolve issues and provide logistics related solutions
Miscellaneous operational reporting on regional team metrics
Working with Supervisor to maintain critical job relevant SOPs
Identifying and developing solutions for improvements in process and communication between departments
Training and providing support for new employees
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Qualifications:
Minimum Qualifications:
2 Years
Experience in Field or similar manufacturing environment
2 Years - Experience in Position
0 Years
Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years
Experience working in Position
2 Years
Experience managing people/projects
*experience may include a combination of work experience and education
Competencies:
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priority
Keeps alert for safety issues and escalates immediately
Effectively prioritizes tasks based on department goals
Shows respect to others and confronts interpersonal issues directly
Prioritizes resolution of customer issues effectively
Responds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or products
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
Increases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other experts
Understands interdepartmental impact of individual decisions and actions
Seeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one's self through growth and development opportunities
Communicates clearly and promptly up, down, and across
Communicates effectively to manage expectations
Education:
Minimum Required:
High School Diploma
Preferred:
Bachelor's Degree in Business, related field, or equivalent work experience.
Foreign Language:
Required: None Required
Preferred: Spanish speaking
Typical Compensation Range:
Pay Rate Type: Hourly $24.59 - $32.58 / Hourly
Benefits:
Our Total Rewards package is thoughtfully designed to support both you and your family:
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!