Front Desk Coordinator-Scaling Plastic Surgery and Dermatology Practice
NOVA Plastic Surgery, Ashburn, VA, United States
Front Desk Coordinator
NOVA Plastic Surgery & Dermatology
Northern Virginia
Established in 2011, NOVA Plastic Surgery & Dermatology has grown into one of the premier aesthetic practices in the country. With multiple locations in Northern Virginia and a QUAD Acertified office-based surgical facility, we specialize exclusively in plastic surgery and cosmetic dermatology.
We are proud recipients of:
Inc. 5000 recognition
Best of Loudoun awards multiple years in a row
National recognition as a leader in aesthetic medicine
Our model focuses entirely on elective aesthetic care. Our practice is built around clinical excellence, safety, structured systems, and a premium patient experience.
We are supported by an exceptional team of board certified plastic surgeons, physician assistants, aestheticians, and operational leaders. As we continue to grow, we offer clear advancement pathways in both clinical and non-clinical tracks, including patient coordination, sales, and leadership roles.
The Front Desk Coordinator is the first point of contact for NOVA patients and prospective patients.
This role controls inbound communication, protects provider schedules, and ensures every interaction reflects the high standards of our brand. This is not an entry-level receptionist role. It is an access-management position in a structured, high-performance environment.
The ideal candidate is polished, organized, confident on the phone, and comfortable managing multiple priorities in a fast-paced clinical setting.
Key Responsibilities
Answer inbound calls promptly and professionally
Lead conversations with structure and clarity
Gather key information efficiently
Schedule appointments appropriately
Perform warm transfers to Patient and Surgical Coordinators when needed
Manage consultations and follow-up appointments
Confirm, reschedule, and optimize schedules
Protect high-value consult slots
Support same-day schedule efficiency
Greet patients warmly and professionally
Maintain a polished reception area
Support check-in and check-out processes
Coordinate with clinical and administrative teams
Accurately document call outcomes
Maintain EMR and scheduling accuracy
Ensure HIPAA compliance
Qualifications
Minimum 2 years experience in medical front desk, hospitality, concierge healthcare, or high-touch service environments
Strong phone presence and communication skills
Professional appearance and demeanor
Detail-oriented and organized
Comfortable working in a structured, high-accountability environment
Preferred:
Experience in plastic surgery, dermatology, aesthetics, or elective medical care
Familiarity with EMRs, CRMs or scheduling platforms
Work Environment
Full-time position
Weekend availability required
Flexibility to work across NOVA locations
Fast-paced, premium clinical setting
Compensation & Growth
This role offers competitive hourly pay aligned with Northern Virginia market standards and the responsibility level of the position.
Compensation includes:
$21$25 per hour, based on experience and prior performance
Quarterly team-based performance incentives.
Benefits include:
PTO and paid holidays
Health / dental / vision (if eligible)
Employee discounts
Structured growth opportunitiesClear advancement opportunities into patient coordination, sales, and operations leadership
At NOVA, growth is performance-based. Strong performers have the opportunity to expand responsibilities and increase earning potential over time.
If you are organized, professional, and thrive in structured, high-performance environments, we encourage you to apply
NOVA Plastic Surgery & Dermatology
Northern Virginia
Established in 2011, NOVA Plastic Surgery & Dermatology has grown into one of the premier aesthetic practices in the country. With multiple locations in Northern Virginia and a QUAD Acertified office-based surgical facility, we specialize exclusively in plastic surgery and cosmetic dermatology.
We are proud recipients of:
Inc. 5000 recognition
Best of Loudoun awards multiple years in a row
National recognition as a leader in aesthetic medicine
Our model focuses entirely on elective aesthetic care. Our practice is built around clinical excellence, safety, structured systems, and a premium patient experience.
We are supported by an exceptional team of board certified plastic surgeons, physician assistants, aestheticians, and operational leaders. As we continue to grow, we offer clear advancement pathways in both clinical and non-clinical tracks, including patient coordination, sales, and leadership roles.
The Front Desk Coordinator is the first point of contact for NOVA patients and prospective patients.
This role controls inbound communication, protects provider schedules, and ensures every interaction reflects the high standards of our brand. This is not an entry-level receptionist role. It is an access-management position in a structured, high-performance environment.
The ideal candidate is polished, organized, confident on the phone, and comfortable managing multiple priorities in a fast-paced clinical setting.
Key Responsibilities
Answer inbound calls promptly and professionally
Lead conversations with structure and clarity
Gather key information efficiently
Schedule appointments appropriately
Perform warm transfers to Patient and Surgical Coordinators when needed
Manage consultations and follow-up appointments
Confirm, reschedule, and optimize schedules
Protect high-value consult slots
Support same-day schedule efficiency
Greet patients warmly and professionally
Maintain a polished reception area
Support check-in and check-out processes
Coordinate with clinical and administrative teams
Accurately document call outcomes
Maintain EMR and scheduling accuracy
Ensure HIPAA compliance
Qualifications
Minimum 2 years experience in medical front desk, hospitality, concierge healthcare, or high-touch service environments
Strong phone presence and communication skills
Professional appearance and demeanor
Detail-oriented and organized
Comfortable working in a structured, high-accountability environment
Preferred:
Experience in plastic surgery, dermatology, aesthetics, or elective medical care
Familiarity with EMRs, CRMs or scheduling platforms
Work Environment
Full-time position
Weekend availability required
Flexibility to work across NOVA locations
Fast-paced, premium clinical setting
Compensation & Growth
This role offers competitive hourly pay aligned with Northern Virginia market standards and the responsibility level of the position.
Compensation includes:
$21$25 per hour, based on experience and prior performance
Quarterly team-based performance incentives.
Benefits include:
PTO and paid holidays
Health / dental / vision (if eligible)
Employee discounts
Structured growth opportunitiesClear advancement opportunities into patient coordination, sales, and operations leadership
At NOVA, growth is performance-based. Strong performers have the opportunity to expand responsibilities and increase earning potential over time.
If you are organized, professional, and thrive in structured, high-performance environments, we encourage you to apply