Guest Service Agent
Sahara Las Vegas, Las Vegas, NV, United States
Responsible for all duties surrounding the Front Desk in support of guest satisfaction while maintaining the company's policies and core values.
Job Focus:
Focus is on, but not limited to the following:
Answers phone calls and assisting with daily checklists
Provides information about the property and city, upselling the property's enhanced services, all while proactively anticipating the guest's needs
Ensures all email correspondence is handled in a timely manner
Reviews arrivals and blocks rooms for special requests/packages
Room's inventory control
Handles guest requests over the phone, and in writing via email
Assists with checking guests in/out when needed
Ensures all No-Show charges are accurate and properly posted
Coordinates with housekeeping to ensure daily arrival rooms are cleaned
Processes third party credit card authorization for future/in-house reservations that were received via email/fax
Supports the Front Office Group Wholesale Representatives with group essential (this includes, but not limited to; pre-registering the group members, assisting with billing issues, pre-assigning rooms, and creating room keys)
Performs other job related duties as assigned
Desired Qualifications:
High School Diploma or equivalent is required
A minimum of one to two years (1-2) in a Customer Service driven Hotel/Resort within the Front Desk area
Previous experience in a high-end luxury Gaming or Hospitality environment is desired
Must have the ability to effectively communicate in English, both written and verbal forms
Strong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressure
Excellent communication skills, customer service and team oriented, self-starter, and professional maturity
Ability to manage multiple projects in a fast-paced environment while meeting constant deadlines and maintaining strong attention to details
Must be able to perform in a team environment
Possess a high level of energy and motivation with a proven track record of living the company's values
Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
The ability to speak additional languages is preferred
Knowledge and experience with Opera a plus
Open to work varied schedules including weekends and holidays
Must be able to obtain an Alcohol Awareness Card before hire
Must be able to obtain a Nevada Gaming License before hire
Must be 21 years of age or older
Job Focus:
Focus is on, but not limited to the following:
Answers phone calls and assisting with daily checklists
Provides information about the property and city, upselling the property's enhanced services, all while proactively anticipating the guest's needs
Ensures all email correspondence is handled in a timely manner
Reviews arrivals and blocks rooms for special requests/packages
Room's inventory control
Handles guest requests over the phone, and in writing via email
Assists with checking guests in/out when needed
Ensures all No-Show charges are accurate and properly posted
Coordinates with housekeeping to ensure daily arrival rooms are cleaned
Processes third party credit card authorization for future/in-house reservations that were received via email/fax
Supports the Front Office Group Wholesale Representatives with group essential (this includes, but not limited to; pre-registering the group members, assisting with billing issues, pre-assigning rooms, and creating room keys)
Performs other job related duties as assigned
Desired Qualifications:
High School Diploma or equivalent is required
A minimum of one to two years (1-2) in a Customer Service driven Hotel/Resort within the Front Desk area
Previous experience in a high-end luxury Gaming or Hospitality environment is desired
Must have the ability to effectively communicate in English, both written and verbal forms
Strong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressure
Excellent communication skills, customer service and team oriented, self-starter, and professional maturity
Ability to manage multiple projects in a fast-paced environment while meeting constant deadlines and maintaining strong attention to details
Must be able to perform in a team environment
Possess a high level of energy and motivation with a proven track record of living the company's values
Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
The ability to speak additional languages is preferred
Knowledge and experience with Opera a plus
Open to work varied schedules including weekends and holidays
Must be able to obtain an Alcohol Awareness Card before hire
Must be able to obtain a Nevada Gaming License before hire
Must be 21 years of age or older