Assistant Service Manager
Groundworks, Avilla, IN, United States
Overview
Join to apply for the
Ascending Service Manager
role at
Groundworks .
We're Groundworks, North America's leading foundation repair and water management specialist. We are more than a company – we’re a team driven by purpose.
As a Top Workplace, we’re looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you’ll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity.
Whether you’re starting your career or looking for your next big move, we offer hands‑on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented
Ascending Service Manager
to join our tribe in
Avilla, IN .
The
Ascending Service Manager
will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Manager should be able to achieve excellent customer service at all times.
Responsibilities
Develop and lead effective weekly trainings
Evaluate field performance and deliver feedback in a 1:1 setting
Create and implement effective development and disciplinary plans
Learn all aspects of the Service Manager’s day-to-day responsibilities
Other duties as assigned
Regularly and reliably report to work on time each working day
Minimum Requirements
High school diploma or GED
Knowledge of terminology, methods and best practices used in the foundation repair industry
Proven experience in Service and/or customer service
Qualifications
Successfully proven KPIs as a Certified Field Inspector or Service Technician
Proficiency in Excel and other data management tools
Proven experience in Service and/or customer service
Proficient in all Microsoft Office applications
The ability to work in a fast‑paced environment
Excellent problem‑solving skills
Strong management and leadership skills
Effective communication skills
Exceptional customer service skills
Working Conditions
Work in an office setting but will occasionally be required to travel to work sites or construction branch locations to visit with customers and employees to ensure quality of sales
May be exposed to loud noise levels as well as fumes or airborne particles, moving mechanical parts and vibration
Position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt
Employment Details
Full‑time
Onsite: 205 Green Drive, Avilla, IN 46710
Benefits
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award‑Winning Culture
#J-18808-Ljbffr
Join to apply for the
Ascending Service Manager
role at
Groundworks .
We're Groundworks, North America's leading foundation repair and water management specialist. We are more than a company – we’re a team driven by purpose.
As a Top Workplace, we’re looking for top talent to fuel our mission: to protect, repair, and improve our customers’ greatest asset – their home.
But what makes us a great place to work? Here, you’ll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity.
Whether you’re starting your career or looking for your next big move, we offer hands‑on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
Groundworks is seeking a talented
Ascending Service Manager
to join our tribe in
Avilla, IN .
The
Ascending Service Manager
will assist the Service Manager in developing strategies to improve sales, effectively handle customer complaints, and assist with managing Service Techs. The Ascending Service Manager should be able to achieve excellent customer service at all times.
Responsibilities
Develop and lead effective weekly trainings
Evaluate field performance and deliver feedback in a 1:1 setting
Create and implement effective development and disciplinary plans
Learn all aspects of the Service Manager’s day-to-day responsibilities
Other duties as assigned
Regularly and reliably report to work on time each working day
Minimum Requirements
High school diploma or GED
Knowledge of terminology, methods and best practices used in the foundation repair industry
Proven experience in Service and/or customer service
Qualifications
Successfully proven KPIs as a Certified Field Inspector or Service Technician
Proficiency in Excel and other data management tools
Proven experience in Service and/or customer service
Proficient in all Microsoft Office applications
The ability to work in a fast‑paced environment
Excellent problem‑solving skills
Strong management and leadership skills
Effective communication skills
Exceptional customer service skills
Working Conditions
Work in an office setting but will occasionally be required to travel to work sites or construction branch locations to visit with customers and employees to ensure quality of sales
May be exposed to loud noise levels as well as fumes or airborne particles, moving mechanical parts and vibration
Position works near moving mechanical parts and in outside conditions that include inclement weather, heat and humidity, and exposure to dust and asphalt
Employment Details
Full‑time
Onsite: 205 Green Drive, Avilla, IN 46710
Benefits
Competitive Pay
Employee Company Ownership Opportunities
Industry Leading Training Programs
Leadership Development and Career Growth Tracks
Comprehensive and Affordable Benefits Package
Top Workplace with Award‑Winning Culture
#J-18808-Ljbffr