Senior Cloud Services Engineer
Humana, Boston, MA, United States
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The Senior Cloud Services Engineer is responsible for the design, operational excellence, and evolution of enterprise automation platforms used across Humana. This role provides technical leadership for onboarding enablement, platform architecture, governance, and automation strategy, enabling internal teams to deliver at scale.
The Senior Cloud Services Engineer is a hands-on technical leader responsible for the design, operation, and continuous improvement of enterprise automation platforms. This role partners with internal teams to enable scalable automation, establish platform standards, and drive reliability, security, and usability across shared services. The Senior Engineer operates with a high degree of autonomy, influencing platform strategy while owning day-to-day technical outcomes.
Initial focus may include support of platforms such as:
Terraform Cloud
Red Hat Ansible Automation Platform
Temporal Cloud
Platform assignment may evolve based on business need and team alignment.
Responsibilities
Lead platform architecture decisions and influence roadmap planning
Define onboarding patterns, tenant models, and access control strategies
Establish and evolve platform operating standards, guardrails, and best practices
Act as a technical owner for assigned platforms, accountable for reliability, scalability, and security
Lead incident root cause analysis and drive preventative improvements
Configure platform access controls, namespaces, and tenant settings
Coordinate SaaS connectivity and enterprise networking requirements
Maintain architecture diagrams, onboarding documentation, and operational runbooks
Lead in business-hours operational support and incident triage
Proactively identify inefficiencies and automate repetitive processes
Design and develop automation solutions
Operate independently within defined enterprise standards and guardrails
Provide technical guidance and mentorship to junior engineers and onboarding teams
Review automation designs and scripts contributed by internal teams
Use your skills to make an impact
Required Qualifications
5+ years of experience in automation, DevOps, platform engineering, cloud engineering, or application support
Demonstrated experience designing, delivering, and operating automation or platforms used by multiple teams
Experience owning production platforms or services with broad organizational usage
Experience making architectural or design decisions in complex environments
Experience balancing security, scalability, and developer experience
Proven ability to lead work independently and influence without authority
Ability to script in Python, PowerShell, or similar language
Experience working in a cloud environment (Azure preferred)
Understanding of SaaS integration patterns and networking fundamentals
Strong troubleshooting and documentation skills
Operate autonomously and lead through influence
Preferred Qualifications
Experience supporting or developing cloud-based applications
Hands-on experience designing or operating workflow orchestration platforms at scale
Advanced experience with Infrastructure as Code (Terraform or equivalent), including module design and governance
Experience with enterprise automation platforms
Experience integrating with REST APIs
What We Value
Automation-first mindset
High ownership and self-direction
Comfort operating in ambiguous environments
Desire to improve processes, not just execute them
This is a remote position
SSN Alert Statement
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
WAH Internet Statement
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.
?
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.
The Senior Cloud Services Engineer is responsible for the design, operational excellence, and evolution of enterprise automation platforms used across Humana. This role provides technical leadership for onboarding enablement, platform architecture, governance, and automation strategy, enabling internal teams to deliver at scale.
The Senior Cloud Services Engineer is a hands-on technical leader responsible for the design, operation, and continuous improvement of enterprise automation platforms. This role partners with internal teams to enable scalable automation, establish platform standards, and drive reliability, security, and usability across shared services. The Senior Engineer operates with a high degree of autonomy, influencing platform strategy while owning day-to-day technical outcomes.
Initial focus may include support of platforms such as:
Terraform Cloud
Red Hat Ansible Automation Platform
Temporal Cloud
Platform assignment may evolve based on business need and team alignment.
Responsibilities
Lead platform architecture decisions and influence roadmap planning
Define onboarding patterns, tenant models, and access control strategies
Establish and evolve platform operating standards, guardrails, and best practices
Act as a technical owner for assigned platforms, accountable for reliability, scalability, and security
Lead incident root cause analysis and drive preventative improvements
Configure platform access controls, namespaces, and tenant settings
Coordinate SaaS connectivity and enterprise networking requirements
Maintain architecture diagrams, onboarding documentation, and operational runbooks
Lead in business-hours operational support and incident triage
Proactively identify inefficiencies and automate repetitive processes
Design and develop automation solutions
Operate independently within defined enterprise standards and guardrails
Provide technical guidance and mentorship to junior engineers and onboarding teams
Review automation designs and scripts contributed by internal teams
Use your skills to make an impact
Required Qualifications
5+ years of experience in automation, DevOps, platform engineering, cloud engineering, or application support
Demonstrated experience designing, delivering, and operating automation or platforms used by multiple teams
Experience owning production platforms or services with broad organizational usage
Experience making architectural or design decisions in complex environments
Experience balancing security, scalability, and developer experience
Proven ability to lead work independently and influence without authority
Ability to script in Python, PowerShell, or similar language
Experience working in a cloud environment (Azure preferred)
Understanding of SaaS integration patterns and networking fundamentals
Strong troubleshooting and documentation skills
Operate autonomously and lead through influence
Preferred Qualifications
Experience supporting or developing cloud-based applications
Hands-on experience designing or operating workflow orchestration platforms at scale
Advanced experience with Infrastructure as Code (Terraform or equivalent), including module design and governance
Experience with enterprise automation platforms
Experience integrating with REST APIs
What We Value
Automation-first mindset
High ownership and self-direction
Comfort operating in ambiguous environments
Desire to improve processes, not just execute them
This is a remote position
SSN Alert Statement
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
WAH Internet Statement
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at?Humana.com?and at?CenterWell.com.
?
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.