Global Customer Integration Manager
Graham Packaging, Lancaster, PA, United States
Company Statement
Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life.
For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here.
At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce.
We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do-together-to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.
Overview
The
Global Customer Integration Manager
serves as the primary technical bridge and trusted advisor for strategic customers across the United States, Europe, and Latin America.
The role combines structured program governance and delivery oversight with a strong commercial and customer mindset, focused on driving customer adoption, satisfaction, retention, and revenue growth.
The ideal candidate will manage a portfolio of key customer programs, lead cross-functional collaboration, and partner closely with Account Executives and senior leadership to ensure customers achieve maximum business value from our service and solutions.
Responsibilities
Customer-Centric Program Leadership
Own end-to-end governance for a portfolio of strategic, multi-region customer programs, including roadmap development, milestone tracking, risk management, and executive reporting
Deliver consistent, high-quality program execution using PMO best practices aligned to customer success outcomes
Serve as the primary technical point of contact and escalation for assigned customers across operations, innovation, and account-related programs
Commercial Customer Success Focus
Partner with Sales, Account Executives, Operations, and Customer Service managers to identify expansion, upsell, and renewal opportunities
Lead technical components of Quarterly Business Reviews (QBRs), executive briefings, and success planning sessions
Connect technical delivery to customer business KPIs and scorecards
Drive adoption, best-practice implementation, and measurable value realization to maximize retention and growth
Multi-Regional Execution
Manage programs across diverse regulatory, cultural, and multiple time zones in the U.S., Europe, and Latin America
Tailor communication styles, operating cadences, and delivery approaches to a multicultural and regional audience
Technical Guidance & Collaboration
Provide expert guidance on system architecture, integrations, scalability, and optimization tailored to customer environments
Capture customer feedback and advocate internally to influence product roadmap and service improvements
Monitor program health through key metrics such as adoption rates, customer satisfaction, on-time delivery, and risk indicators
Stakeholder Management
Collaborate cross-functionally with global Engineering, Product, Services, and Support teams to ensure aligned and successful delivery
Build strong relationships with both customer stakeholders and internal partners
Qualifications
Qualifications & Experience
6+ years of experience in technical program management, technical account management, or customer success within a B2B environment
Proven track record managing complex customer programs that drive retention, expansion, and revenue growth
Strong technical background, preferably with experience in plastics manufacturing, including blow molding and injection molding equipment
Experience working across multiple regions (U.S., Europe, Latin America preferred) with strong cultural awareness and remote collaboration skills
Program or project management certifications (e.g., PMP) preferred
Excellent communication skills in English; Spanish or Portuguese is a strong plus
Willingness to travel min 50% of the time and work across multiple time zones
What Success Looks Like
High customer satisfaction, engagement, and adoption across assigned accounts
Measurable contribution to renewal rates and net revenue retention (NRR)
Consistent, on-time delivery of programs with minimal escalations
Strong alignment between customer needs and product/service enhancements
Delivery of actionable insights that influence product and engineering roadmaps
The standard compensation for this role is $128,400 - $192,600. Salary offers will be determined based on final candidate qualifications, experience, skillset, and other relevant factors.
Compensation Statement
The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience.
Benefits Statement
Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company's 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements.
EEO Disclaimer
Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.
ID
2026-13880
Category
Sales
Type
Full-Time
Location : Physical Work Location Display Name
Non Facility Specific
We believe in equal opportunity for all job candidates, and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations or marital status. Download these flyers to learn more about our company's policies, including our participation in E-Verify.
Graham Packaging is a people, planet and values-based company and a leader in sustainable packaging manufacturing. From the kitchen to the laundry room, Graham Packaging is part of your everyday life.
For employees at Graham, our Blue Culture is part of their everyday lives, too. In other words, Blue is how we do things here.
At Graham, we are united by a clear vision. We know our part and help those around us know theirs, encouraging one another to continuously improve. We create a safe, challenging environment to innovate by supporting creative ideas and new ways of thinking. We take the initiative to cultivate our individual growth and help others do the same, while keeping ourselves and one another accountable. And we actively promote cooperation, collaboration, integrity and respect across regions and teams to foster an engaged, diverse and connected workforce.
We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do-together-to create a better tomorrow. Working at Graham means you lead constructively with clear goals, use diverse thinking to drive excellence, accountability, innovation, as well as demonstrating collaboration, embracing learning, and taking action for continuous improvement and growth.
Overview
The
Global Customer Integration Manager
serves as the primary technical bridge and trusted advisor for strategic customers across the United States, Europe, and Latin America.
The role combines structured program governance and delivery oversight with a strong commercial and customer mindset, focused on driving customer adoption, satisfaction, retention, and revenue growth.
The ideal candidate will manage a portfolio of key customer programs, lead cross-functional collaboration, and partner closely with Account Executives and senior leadership to ensure customers achieve maximum business value from our service and solutions.
Responsibilities
Customer-Centric Program Leadership
Own end-to-end governance for a portfolio of strategic, multi-region customer programs, including roadmap development, milestone tracking, risk management, and executive reporting
Deliver consistent, high-quality program execution using PMO best practices aligned to customer success outcomes
Serve as the primary technical point of contact and escalation for assigned customers across operations, innovation, and account-related programs
Commercial Customer Success Focus
Partner with Sales, Account Executives, Operations, and Customer Service managers to identify expansion, upsell, and renewal opportunities
Lead technical components of Quarterly Business Reviews (QBRs), executive briefings, and success planning sessions
Connect technical delivery to customer business KPIs and scorecards
Drive adoption, best-practice implementation, and measurable value realization to maximize retention and growth
Multi-Regional Execution
Manage programs across diverse regulatory, cultural, and multiple time zones in the U.S., Europe, and Latin America
Tailor communication styles, operating cadences, and delivery approaches to a multicultural and regional audience
Technical Guidance & Collaboration
Provide expert guidance on system architecture, integrations, scalability, and optimization tailored to customer environments
Capture customer feedback and advocate internally to influence product roadmap and service improvements
Monitor program health through key metrics such as adoption rates, customer satisfaction, on-time delivery, and risk indicators
Stakeholder Management
Collaborate cross-functionally with global Engineering, Product, Services, and Support teams to ensure aligned and successful delivery
Build strong relationships with both customer stakeholders and internal partners
Qualifications
Qualifications & Experience
6+ years of experience in technical program management, technical account management, or customer success within a B2B environment
Proven track record managing complex customer programs that drive retention, expansion, and revenue growth
Strong technical background, preferably with experience in plastics manufacturing, including blow molding and injection molding equipment
Experience working across multiple regions (U.S., Europe, Latin America preferred) with strong cultural awareness and remote collaboration skills
Program or project management certifications (e.g., PMP) preferred
Excellent communication skills in English; Spanish or Portuguese is a strong plus
Willingness to travel min 50% of the time and work across multiple time zones
What Success Looks Like
High customer satisfaction, engagement, and adoption across assigned accounts
Measurable contribution to renewal rates and net revenue retention (NRR)
Consistent, on-time delivery of programs with minimal escalations
Strong alignment between customer needs and product/service enhancements
Delivery of actionable insights that influence product and engineering roadmaps
The standard compensation for this role is $128,400 - $192,600. Salary offers will be determined based on final candidate qualifications, experience, skillset, and other relevant factors.
Compensation Statement
The expected salary range for the position described in this posting is made in accordance with the legal mandates of certain jurisdictions within the United States. The final agreed-upon compensation is based on individual qualifications and experience.
Benefits Statement
Benefits include medical, dental, vision and basic life insurance. Employees are able to enroll in the company's 401K Employee Saving Plan and may participate in its Employee Wellness Program. Employees will also receive paid time off in accordance with company policy and state law requirements.
EEO Disclaimer
Graham Packaging is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.
ID
2026-13880
Category
Sales
Type
Full-Time
Location : Physical Work Location Display Name
Non Facility Specific
We believe in equal opportunity for all job candidates, and we do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, physical or mental ability, veteran status, military obligations or marital status. Download these flyers to learn more about our company's policies, including our participation in E-Verify.