Guest Service Agent (Part-Time) - Hilton Santa Barbara Beachfront Resort
Hilton, Santa Barbara, CA, United States
TheHilton Santa Barbara Beachfront Resort (https://www.hilton.com/en/hotels/sbafphh-hilton-santa-barbara-beachfront-resort/)is currently seeking an enthusiastic Guest Service Agent (Part-Time) that will provide support by greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Ideally situated on California's Central Coastline and steps away from pristine beaches. The property pays homage to Santa Barbara's culture and history throughout the 24-acre resort. Here you will be a part of a team that was ranked #1 on Great Places to Work and on Fortune's World's Best Workplaces list!
The ideal candidate should:
A minimum of 1-year of Customer Service
The ability to work a flexible schedule that includes AM/MID/PM shifts, including weekends and holidays.
The ability to work a full shift (8 hours) walking/standing.
Have the ability to effective communication with English language-speaking guests/team members.
Luxury Hotel and previous experience with OnQ PM System for Front Desk is a PLUS!
Shift Pattern:
Part-Time
Shifts:
AM/MID/PM, weekends, and holidays required
Hourly Rate:
$19.00 per hour
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job:
Guest Services, Operations, and Front Office
Title:
Guest Service Agent (Part-Time) - Hilton Santa Barbara Beachfront Resort
Location:
null
Requisition ID:
HOT0CGLA
EOE/AA/Disabled/Veterans
The ideal candidate should:
A minimum of 1-year of Customer Service
The ability to work a flexible schedule that includes AM/MID/PM shifts, including weekends and holidays.
The ability to work a full shift (8 hours) walking/standing.
Have the ability to effective communication with English language-speaking guests/team members.
Luxury Hotel and previous experience with OnQ PM System for Front Desk is a PLUS!
Shift Pattern:
Part-Time
Shifts:
AM/MID/PM, weekends, and holidays required
Hourly Rate:
$19.00 per hour
What will I be doing?
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands (http://jobs.hiltonworldwide.com/our-brands/index.php). Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job:
Guest Services, Operations, and Front Office
Title:
Guest Service Agent (Part-Time) - Hilton Santa Barbara Beachfront Resort
Location:
null
Requisition ID:
HOT0CGLA
EOE/AA/Disabled/Veterans