Pro Services Program Support Consultant
Lowe's, Mooresville, NC, United States
Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Pro Services Program Support Consultant will support installation process improvement efforts, maintain close coordination with ongoing initiatives and projects on behalf of the Services team, and communicate with cross-functional stakeholders. The Pro Services Program Support Consultant will research, track, and inform on projects/initiatives they are supporting. The Pro Services Program Support Consultant will also assist in executional activities, resolving production issues, and act as a project resource for upcoming initiatives.
What You Will Do
Collaborate with business stakeholders, product management, and technology teams to identify program and process improvements that will enhance and add value to the overall processes associated with the Services model.
Resolves daily support issues that are technical in nature, which have been escalated to them from Services leadership or the Tech Help Desk
Focuses on improving the workflows associated with order management and post-purchase processes, supporting Services to resolve process gaps or executional issues that are occurring
Responsible for supporting key Initiatives of the Services organization that involve the post-purchase workflows and processes.
Provides input on the future tech roadmap for Services post-purchase processes
Minimum Qualifications
Bachelor's degree in business, marketing, communications, merchandising, or related field, or equivalent years of experience in lieu of education requirement, if applicable
5-6 years of relevant work experience in sales, service systems, and or system processes.
Experience in omni-channel retail operations/support, project management, product management, business analysis, program management, or product marketing
Where You'll Be
Associates are required to relocate to the Charlotte/Mooresville, NC region to foster collaboration and support.
The ideal candidate must be willing to work in the office at our Mooresville, NC, location, 5 days per week.
Most business meetings are planned around the Eastern time zone
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $86,000.00 - $143,600.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The Pro Services Program Support Consultant will support installation process improvement efforts, maintain close coordination with ongoing initiatives and projects on behalf of the Services team, and communicate with cross-functional stakeholders. The Pro Services Program Support Consultant will research, track, and inform on projects/initiatives they are supporting. The Pro Services Program Support Consultant will also assist in executional activities, resolving production issues, and act as a project resource for upcoming initiatives.
What You Will Do
Collaborate with business stakeholders, product management, and technology teams to identify program and process improvements that will enhance and add value to the overall processes associated with the Services model.
Resolves daily support issues that are technical in nature, which have been escalated to them from Services leadership or the Tech Help Desk
Focuses on improving the workflows associated with order management and post-purchase processes, supporting Services to resolve process gaps or executional issues that are occurring
Responsible for supporting key Initiatives of the Services organization that involve the post-purchase workflows and processes.
Provides input on the future tech roadmap for Services post-purchase processes
Minimum Qualifications
Bachelor's degree in business, marketing, communications, merchandising, or related field, or equivalent years of experience in lieu of education requirement, if applicable
5-6 years of relevant work experience in sales, service systems, and or system processes.
Experience in omni-channel retail operations/support, project management, product management, business analysis, program management, or product marketing
Where You'll Be
Associates are required to relocate to the Charlotte/Mooresville, NC region to foster collaboration and support.
The ideal candidate must be willing to work in the office at our Mooresville, NC, location, 5 days per week.
Most business meetings are planned around the Eastern time zone
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Pay Range: $86,000.00 - $143,600.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.