Senior Help Desk Support Specialist
T and T Consulting Services, Benton, AR, United States
* Contingent upon task order award.
Project Name
: National Guard (NG) Professional Education Center (PEC) Information Technology Division's Network Enterprise Center (NEC) Information Technology and Visual Information Support
Location:
Camp Joseph T. Robinson in North Little Rock, Arkansas
Background
: The NGPEC NEC provides enterprise-level Information Technology, telecommunications, infrastructure, and Visual Information support to enable training and operational readiness for the Army National Guard across all states and territories. This contract supports mission-critical systems, classroom technologies, conferencing capabilities, and enterprise collaboration platforms used by staff, students, and leadership.
All personnel will operate in a structured, performance-based environment with defined service level expectations, helpdesk ticketing workflows, and compliance with DoD cybersecurity and operational policies.
Experience Level:
Senior (10+ years experience, MA/MS preferred)
Position Overview
Provides Tier 2 technical support for enterprise IT systems and end users.
Key Responsibilities
Troubleshoot and resolve hardware, software, and network issues
Respond to helpdesk tickets within required timelines
Provide user support for PCs, applications, and communications systems
Maintain system documentation and knowledge base
Analyze trends and recommend system improvements
Support system installations and upgrades
Required Skills
IT support and troubleshooting
Windows systems, networking, and enterprise applications
Customer support and communication skills
General Requirements
Active SECRET clearance
Compliance with DoD cybersecurity and training requirements (DoD 8140, Cyber Awareness, OPSEC, etc.)
Ability to work on-site in a secure government environment
Strong communication and teamwork skills
Ability to operate within a structured, ticket-driven support environment
Commitment to meeting performance standards and service level requirements
Benefits:
Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.
Equal Opportunity Employer/Veterans/Disabled
Project Name
: National Guard (NG) Professional Education Center (PEC) Information Technology Division's Network Enterprise Center (NEC) Information Technology and Visual Information Support
Location:
Camp Joseph T. Robinson in North Little Rock, Arkansas
Background
: The NGPEC NEC provides enterprise-level Information Technology, telecommunications, infrastructure, and Visual Information support to enable training and operational readiness for the Army National Guard across all states and territories. This contract supports mission-critical systems, classroom technologies, conferencing capabilities, and enterprise collaboration platforms used by staff, students, and leadership.
All personnel will operate in a structured, performance-based environment with defined service level expectations, helpdesk ticketing workflows, and compliance with DoD cybersecurity and operational policies.
Experience Level:
Senior (10+ years experience, MA/MS preferred)
Position Overview
Provides Tier 2 technical support for enterprise IT systems and end users.
Key Responsibilities
Troubleshoot and resolve hardware, software, and network issues
Respond to helpdesk tickets within required timelines
Provide user support for PCs, applications, and communications systems
Maintain system documentation and knowledge base
Analyze trends and recommend system improvements
Support system installations and upgrades
Required Skills
IT support and troubleshooting
Windows systems, networking, and enterprise applications
Customer support and communication skills
General Requirements
Active SECRET clearance
Compliance with DoD cybersecurity and training requirements (DoD 8140, Cyber Awareness, OPSEC, etc.)
Ability to work on-site in a secure government environment
Strong communication and teamwork skills
Ability to operate within a structured, ticket-driven support environment
Commitment to meeting performance standards and service level requirements
Benefits:
Competitive benefits package including health, dental, vision, life insurance coverage, 401(k) plan, training programs, accrued paid time off (PTO), performance based monthly & quarterly awards, paid holidays and customer kudo rewards.
Equal Opportunity Employer/Veterans/Disabled