Production Support-Tech Center Team Lead
Fiserv, Marietta, GA, United States
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Production Support-Tech Center Team Lead
About the Role
The Production Support Technician - Team Lead is responsible for directing and coordinating the in-house diagnosis and processing of Clover devices within the Tech Center. This role leads a team of up to 10 technicians, ensuring production targets, workflow efficiency, and quality standards are met, reducing the need to send devices to external vendors. This is a hands-on, non-technical process leadership role focused on people, workflow, and production execution.
What you will do:
Lead and coordinate daily work activities and production output for a team of up to 10 technicians
Partner with Managers to maintain workflow by reallocating team members based on daily production needs
With Manager guidance, assist in planning, scheduling, and assigning daily work for team members
Monitor, capture, and report workflow and production metrics
Create, update, and maintain work instructions and standard operating procedures
Train new hires and existing employees on processes, procedures, and workflow changes
Support quality and production decisions using pre-established guidelines and standards
Coach and support team members on proper work methods, safety practices, and productivity expectations
Serve as a day-to-day point of contact for the team, escalating issues as needed
What you will need to have:
Availability to work between the hours of 6:00 a.m. - 1:30 p.m. or 7:00 a.m. - 3:30 p.m. shifts
1 year of experience working with electronic devices in a production, manufacturing, refurbishment, or technical environment, or equivalent technical education
High School Diploma or GED
1 year of experience in a production, manufacturing, or warehouse environment or equivalent technical education
Ability to lift up to 50 lbs. and perform repetitive, hands-on tasks
Comfort working with electronic devices in a fast-paced production setting
What would be great to have:
Prior experience with ISO 9001 quality processes.
2+ years of electronics repair, refurbishment, or device processing experience
Experience working with POS hardware or similar electronic equipment
Familiarity with quality control, screening, or testing processes
Ability to follow technical documentation and standard operating procedures
Prior experience in production, assembly line, or warehouse environment
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Production Support-Tech Center Team Lead
About the Role
The Production Support Technician - Team Lead is responsible for directing and coordinating the in-house diagnosis and processing of Clover devices within the Tech Center. This role leads a team of up to 10 technicians, ensuring production targets, workflow efficiency, and quality standards are met, reducing the need to send devices to external vendors. This is a hands-on, non-technical process leadership role focused on people, workflow, and production execution.
What you will do:
Lead and coordinate daily work activities and production output for a team of up to 10 technicians
Partner with Managers to maintain workflow by reallocating team members based on daily production needs
With Manager guidance, assist in planning, scheduling, and assigning daily work for team members
Monitor, capture, and report workflow and production metrics
Create, update, and maintain work instructions and standard operating procedures
Train new hires and existing employees on processes, procedures, and workflow changes
Support quality and production decisions using pre-established guidelines and standards
Coach and support team members on proper work methods, safety practices, and productivity expectations
Serve as a day-to-day point of contact for the team, escalating issues as needed
What you will need to have:
Availability to work between the hours of 6:00 a.m. - 1:30 p.m. or 7:00 a.m. - 3:30 p.m. shifts
1 year of experience working with electronic devices in a production, manufacturing, refurbishment, or technical environment, or equivalent technical education
High School Diploma or GED
1 year of experience in a production, manufacturing, or warehouse environment or equivalent technical education
Ability to lift up to 50 lbs. and perform repetitive, hands-on tasks
Comfort working with electronic devices in a fast-paced production setting
What would be great to have:
Prior experience with ISO 9001 quality processes.
2+ years of electronics repair, refurbishment, or device processing experience
Experience working with POS hardware or similar electronic equipment
Familiarity with quality control, screening, or testing processes
Ability to follow technical documentation and standard operating procedures
Prior experience in production, assembly line, or warehouse environment
Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
Fuel Your Life program to support physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers' extra effort with points used for rewards
Eight Employee Resource Groups to foster a collaborative culture
Unparalleled professional growth with training, development, and internal mobility opportunities
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.