Commercial HVAC Dispatcher
Moss Heating & Cooling, Dallas, TX, United States
Job Summary Details:
The Commercial Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.
Basic Qualifications
Must be 18 years of age or older
Preferred High School Diploma or GED
Must have at least 1-3 years of experience working in Service Titan and HVAC Customer Service
Responsibilities
Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
Oversee all communications within specifically assigned area(s).
Receive or prepare work orders and work schedules.
Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
Recognize and mitigate a variety of issues encountered within the department and other work environments.
Confer with clients and/or supervising personnel to address questions, problems, and requests for resources.
Monitor resources and utilization to coordinate services and schedules to achieve optimal efficiency.
Compile statistics and reports on work progress.
Monitor daily services and provide updates and reports.
Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Competencies for Success
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
What you get from working at Moss
An incredible culture built on our core values.
Competitive pay and solid benefits.
On-site fitness center, basketball and pickleball courts, and personal training.
Awesome clients and great projects.
Benefits offered
Medical, dental and vision coverage.
Multiple health plan options.
401(k) with a company match.
Paid time off.
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The Commercial Dispatcher receives assistance requests from clients and customers and assigns individuals and teams to respond to those requests.
Basic Qualifications
Must be 18 years of age or older
Preferred High School Diploma or GED
Must have at least 1-3 years of experience working in Service Titan and HVAC Customer Service
Responsibilities
Establish and maintain effective communication and working relationships with clients, co-workers, shift coordinators, supervisors, managers, etc.
Schedule and dispatch resources, which may be team members, crews/teams, equipment, or service vehicles, to appropriate locations according to customer requests, specifications, or needs, using radios, telephones, and/or computers; determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or client requirements.
Ensure timely and efficient movement of resources according to work orders and/or resource schedules.
Oversee all communications within specifically assigned area(s).
Receive or prepare work orders and work schedules.
Record and maintain files and records of customer requests, work, or services performed, inventory, and other dispatch information.
Recognize and mitigate a variety of issues encountered within the department and other work environments.
Confer with clients and/or supervising personnel to address questions, problems, and requests for resources.
Monitor resources and utilization to coordinate services and schedules to achieve optimal efficiency.
Compile statistics and reports on work progress.
Monitor daily services and provide updates and reports.
Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
Competencies for Success
Develop a proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
What you get from working at Moss
An incredible culture built on our core values.
Competitive pay and solid benefits.
On-site fitness center, basketball and pickleball courts, and personal training.
Awesome clients and great projects.
Benefits offered
Medical, dental and vision coverage.
Multiple health plan options.
401(k) with a company match.
Paid time off.
#J-18808-Ljbffr