Office Supervisor
Polly's Country Market, Jackson, MI, United States
Office Supervisor
The Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example.
Supervise front-end staff, including cashiers and baggers
Assist with daily cashier performance and provide coaching as needed
Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies
Provide prompt and courteous customer service; resolve complaints or escalate to management when needed
Maintain a clean and organized checkout area
Open and close registers, prepare cash deposits, and follow proper cash-handling procedures
Inventory and balance lottery tickets and the store safe
Ensure that front-end team members follow proper bagging procedures and safety guidelines
Communicate with other departments to support smooth store operations
Enforce store policies and procedures among the front-end staff
Monitor breaks and lunches to ensure compliance with labor laws and store policy
Prior experience as a cashier, with leadership or supervisory experience preferred
Strong communication and problem-solving skills
Excellent customer service and organizational skills
Proven ability to handle cash, reconcile financial records, and maintain accuracy
Comfortable using POS systems and basic office/accounting tools
Ability to stand for extended periods and lift up to 25 lbs as needed
Flexible availability, including evenings, weekends, and holidays
The Office Supervisor is responsible for overseeing all front-end operations, ensuring a smooth and efficient checkout process for customers. This role includes supervising cashiers, handling customer concerns, balancing registers, maintaining secure cash handling procedures, and ensuring accurate daily and weekly financial reporting. The Head Cashier sets the tone for excellent customer service and leads by example.
Supervise front-end staff, including cashiers and baggers
Assist with daily cashier performance and provide coaching as needed
Ensure all cash registers are balanced at the end of shifts and troubleshoot discrepancies
Provide prompt and courteous customer service; resolve complaints or escalate to management when needed
Maintain a clean and organized checkout area
Open and close registers, prepare cash deposits, and follow proper cash-handling procedures
Inventory and balance lottery tickets and the store safe
Ensure that front-end team members follow proper bagging procedures and safety guidelines
Communicate with other departments to support smooth store operations
Enforce store policies and procedures among the front-end staff
Monitor breaks and lunches to ensure compliance with labor laws and store policy
Prior experience as a cashier, with leadership or supervisory experience preferred
Strong communication and problem-solving skills
Excellent customer service and organizational skills
Proven ability to handle cash, reconcile financial records, and maintain accuracy
Comfortable using POS systems and basic office/accounting tools
Ability to stand for extended periods and lift up to 25 lbs as needed
Flexible availability, including evenings, weekends, and holidays