Dispatcher

Waste Pro - - Responsibilities: Maintain contact between drivers and home base, dispatching drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.; Assign routes and service tickets to appropriate drivers throughout the day and for the next day; closes service tickets each day.; Plan, distribute, monitor and follow-up daily route assignments for residential, roll-off and commercial drivers to ensure customers are serviced per Waste Pro standards and agreements.; Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues. Effectively communicate with both drivers and customers to ensure customer satisfaction.; Answer incoming calls from Customer Service and provide requested route information and/or follow up.