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Parttime Administrative Assistant

Robert Brooks Foundation, Charlotte, NC, United States


Part-Time Administrative Assistant – Christian Ministry Serving Those in Need

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Our Christian foundation, based in Charlotte, NC, is dedicated to serving and uplifting individuals and families experiencing poverty. We're seeking a compassionate, detail-oriented Part-Time Administrative Assistant to support our ministry through case management, applicant intake, and day-to-day administrative operations. This is a meaningful opportunity to use your administrative gifts in service of others and to be part of work that makes a real difference in the lives of those we serve.
About the Role
This is a part-time, remote position (20 hours per week). Candidates must be local to the Charlotte, NC area, as occasional in-person meetings or coordination may be required.
What You'll Do
Document and maintain accurate case notes, ensuring all applicant interactions and updates are recorded in a timely manner
Answer incoming intake calls from applicants seeking assistance, gathering required information and guiding them through next steps with kindness, patience, and professionalism
Schedule and conduct intake interviews, capturing key details and routing files to the appropriate team members
Maintain and update spreadsheets in Excel, including data entry, basic formulas, filtering, and reporting
Work within internal databases and case management systems to track applicant status and follow-ups
Respond to general email inquiries and assist with correspondence
Support the team with light administrative tasks such as filing, scanning, and document preparation
Handle sensitive information and personal stories with the utmost confidentiality, dignity, and care
What We're Looking For
A committed Christian whose faith motivates a genuine love for serving the poor and underserved (this is a ministry role, and faith alignment is required)
A heart of compassion, humility, and patience when working with individuals in difficult circumstances
Prior experience in xywuqvp an administrative, intake, or case support role preferred
Strong written and verbal communication skills
Comfortable making and receiving a high volume of phone calls
Proficient in Microsoft Excel (data entry, sorting, basic formulas)
Quick learner with new software systems and databases
Excellent attention to detail and organizational skills
Self-motivated and able to manage priorities independently in a remote environment
Reliable, punctual, and professional
Schedule & Location
Part-time, 20 hours per week
Remote, but must reside in the Charlotte, NC metro area
Flexible weekday scheduling