Guest Room Attendant (Part-Time Only) - Live Hotel - Maryland
Live! Casino & Hotel, Hanover, MD, United States
Guest Room Attendant
The Guest Room Attendant is responsible for ensuring the cleanliness, safety, and overall presentation of guest rooms and hotel facilities in accordance with established standards and procedures. This role plays a critical part in maintaining the property's reputation for exceptional service by delivering consistently clean, well-appointed rooms and promptly reporting maintenance issues, safety concerns, or irregularities. Your attention to detail, adherence to housekeeping protocols, and commitment to guest satisfaction directly support the smooth operations of the hotel and contribute to creating a comfortable, welcoming environment for every guest at Live! Casino & Hotel.
Where You'll Make an Impact:
Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to:
Picking up trash.
Changing linen and making the bed.
Cleaning entire bathroom.
Sweeping and dusting guest room.
Cleaning with windows and balcony (80%)
Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations (5%)
Receive assigned section, keys, supplies, and other priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at the end of shift (5%)
Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)
Report any missing articles, damage or mechanical problems to the Supervisor Housekeeping and turn in articles left in room. (3%)
Coordinate with Supervisor Housekeeping on work priorities and provide assistance when needed. (2%)
Skills to Help You Succeed:
Self-starting personality
Friendly, even disposition
Strong work ethic.
Prior housekeeping experience.
Must-Haves:
Ability to:
Read and interpret instructions and directions for guests
Communicate in English proficiently with guests, staff, and management
Physical Requirements:
Lifting up to 25lbs
Pushing/Pull up to 40lbs
Carry up to 15lbs
Frequent Bending / kneeling
Frequent Walking
Frequent Standing
Some Sitting
Use of stairs and elevators
Perks We Offer You:
Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.
The Guest Room Attendant is responsible for ensuring the cleanliness, safety, and overall presentation of guest rooms and hotel facilities in accordance with established standards and procedures. This role plays a critical part in maintaining the property's reputation for exceptional service by delivering consistently clean, well-appointed rooms and promptly reporting maintenance issues, safety concerns, or irregularities. Your attention to detail, adherence to housekeeping protocols, and commitment to guest satisfaction directly support the smooth operations of the hotel and contribute to creating a comfortable, welcoming environment for every guest at Live! Casino & Hotel.
Where You'll Make an Impact:
Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations. To include but not limited to:
Picking up trash.
Changing linen and making the bed.
Cleaning entire bathroom.
Sweeping and dusting guest room.
Cleaning with windows and balcony (80%)
Retrieve, stock, restock, and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations (5%)
Receive assigned section, keys, supplies, and other priority room requests from the Senior Housekeeper. Turn in keys and unused supplies at the end of shift (5%)
Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)
Report any missing articles, damage or mechanical problems to the Supervisor Housekeeping and turn in articles left in room. (3%)
Coordinate with Supervisor Housekeeping on work priorities and provide assistance when needed. (2%)
Skills to Help You Succeed:
Self-starting personality
Friendly, even disposition
Strong work ethic.
Prior housekeeping experience.
Must-Haves:
Ability to:
Read and interpret instructions and directions for guests
Communicate in English proficiently with guests, staff, and management
Physical Requirements:
Lifting up to 25lbs
Pushing/Pull up to 40lbs
Carry up to 15lbs
Frequent Bending / kneeling
Frequent Walking
Frequent Standing
Some Sitting
Use of stairs and elevators
Perks We Offer You:
Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
Free Basic Life Insurance
Free Short Term & Long-Term Disability
Generous retirement savings options
Paid Time Off
Tuition Reimbursement
On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
Training and pathways for career growth
Robust Rewards & Recognition Programs
Annual Merit Based Pay Increases
Discretionary Performance Bonuses
Discretionary Service Bonuses
Free parking
Free food and discounted meals
Live! Hotel, Food & Beverage, and Entertainment Discounts
Life at Live!
Individuals chosen to be part of the Live! Team can expect:
To be part of an exciting experience unlike any other in the market.
To be given the power and responsibility to put service and community first.
To come together as a strong team, while valuing and celebrating our diversity.
To be given the tools, resources, and opportunity to grow in their career.
To work hard and have fun.
Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
You will work in an environment where smoking is allowed.